Scott Pollock Email & Phone Number

Motherwell, United Kingdom

Senior Product Manager for both Volvo Rigid Hauler and Rokbak Articulated Hauler Brands.I lead the department that is the key interface with our customers and markets that mandates a commitment and accountability necessary to deliver successful products that lead to further opportunities and continuous improvements. Exploring all areas of the product performance, efficiencies, market trends and future requirements. Accountable for new product introductions and current product maintenance.Responsible for creating and delivering product competence and support throughout the global network to increase business revenues and market shares.

Motherwell, United Kingdom

In parallel to the role below, I was responsible for managing warranty reporting and analysis.

Motherwell, United Kingdom

I was the main point of contact for the planning and delivery of the service training function and technical support to both external dealer and Terex personnel. It was my responsibility to manage coordination between Terex Training Centres and the Sales Regions ensuring deployment of resources met with business and customer needs. I strategically explored all areas of the after sales provision seeking further opportunities that promoted continuous improvements in all services provided. This extended to warranty cost analysis and machine deliverable quality via several delivery routes to the customer.

Motherwell, United Kingdom

In parallel to the service training role I lead the team responsible for the creation and delivery of all Technical Documentation to support the after sales function, ensuring all machine technical documentation contained accurate information for diagnosis, safe component removal and repair. Ensuring safety awareness is compliant to recognised industry standards.

Motherwell, United Kingdom

I was responsible for the creation and delivery of the machine service and repair training to the global support network. Through time I built and lead a team to support the growth of the business.This team became recognized as a key support function to the customer support management, providing technical and troubleshooting assistance to reported field issues.

Motherwell, United Kingdom

I conducted and supervised component / product verification tests, ensuring they were compliant with industry recognised directives and standards, mainly I.S.O. and S.A.E.I supervise product field trials, conducting reliability and performance tests. I provided field service support to service teams in regard to specialist assistance to major repairs or service/operational issues.

Motherwell, United Kingdom

Creating detailed design drawings for product production and development projects. Ensuring all design revisions were correctly implemented into production.