Scott Welch Email & Phone Number

Traverse City, Mi, Us

Traverse City, Michigan, United States

Write fair and accurate estimates and supplements based on photos of auto physical damage that comply fully with insurance carrier guidelines. Utilize internal training tools and external resources to clearly document every claim with a high attention to detail. Maintain professional written and verbal communication with insurance carriers as well as their customers. Work effectively with repair facilities while maintaining a positive and professional demeanor. Manage and maintain virtual relationships with teammates, managers, and directors while working remote from home. Quickly pivot estimate writing style and standards based on feedback from QA staff.

Traverse City, Michigan, United States

Traverse City, Michigan, United States

Conduct in person and virtual inspection of automobile claim loss damage. Draft accurate and timely estimates, review, produce, and file claim related information appropriately and make decisions consistent with claims standards and by law. Proactively provide customers with information about the repair process, provide updates regarding the repair of their vehicle, respond to customer service inquiries and provide resolutions- including setting clear and accurate expectations regarding repair duration, estimate details, outcomes, and financial obligations. Develop and maintain relationships with shop owners, managers, and technicians. Identify related and unrelated prior damage. Evaluates and executes payments of claims and resolution of claims without payments. Make total loss determinations and establish total loss vehicle valuations. Review and assesses the validity of all supplement requests. These expectations are managed utilizing Mitchell Work Center, Mitchell MCE, and Claim Station software, in addition to standard Microsoft Productivity Suite software, Skype for Business, and Microsoft Teams.

Grand Rapids, Michigan, United States

San Antonio, Texas, United States

Setup, maintenance, and tear down of the operating room sterile field. Assisting surgeons in surgical procedures for both general and trauma in specialties such as orthopedics, ENT, thoracic, obstetrics, neurological, ophthalmic, oral and maxillofacial, and vascular operations. Setup and maintenance of surgical tools and devices for anticipated needs of the surgeon in specific surgical procedures. Verifying patient records, verification and administration of medication dosages, while abiding by HIPAA laws and acceptable practices.

Williamsburg, Michigan, United States

Support the IT team in maintaining hardware, software, and other systems throughout the Grand Traverse Band’s properties, including, the Grand Traverse Resort, Turtle Creek Casino, Leelanau Sands Casino, medical facilities, and regional outreach offices. Assisted with troubleshooting issues and provide technical support to non IT personnel and staff remotely over the phone and in person for issues not able to be resolved remotely. Assisted the IT department in organizing and maintaining IT resources through physical tags, database entry logs, and issuing/recovering hardware from staff and departments throughout the properties held by the GTB. Assisted the IT support staff in areas such as cybersecurity, software installation, software recovery, physical hardware installation, and data management.

Traverse City, Michigan, United States

Manage up to 115 client auto claim files per month , claim investigation including reviewing police reports, insured and claimant statements, witness statements, photo and documentation review to assist in determining liability and referral of appropriate claims for subrogation and SIU. Initiate involved party communication via telephone, email, and / or standard mail. Reconcile repair invoice and estimates, schedule damage appraisal appointments, schedule estimate audits as needed, and issue monetary payments to 1st and 3rd parties.

Traverse City, Michigan, United States

Sales of insurance products and add- on endorsements to right size the customer to fit to suit their immediate needs as well as listen to the customer to and find additional products and ways the company can further protect their property and investment, instilling a membership focused customer service experience for a greater sense of urgency and care, cashiering- taking payments via telephone and verifying premium refunds on applicable accounts, assisting clients in online account setup, password resets, and for entry level website tech support related issues.

Traverse City, Michigan, United States

Client customer service, telephone support, initial claim filing, answering questions and documenting concerns where speaking with a licensed adjuster was not necessary or appropriate in order to help the client resolve their concern. Document processing including medical statements, attorney letters of representation, loss evidence, and certified mail processing.

Traverse City, Michigan, United States

Traverse City, Michigan, United States

Perform basic to advanced decontamination of medical equipment, surgical instruments, miscellaneous supplies, prepares items for processing, sterilizing and patient use, and facilitating the basic functions of the department.

Traverse City, Michigan, United States

Bachelor Of Science - Bs, Cybersecurity

Associates, General Studies