Customer-focused enterprise-scale system architect, business leader, and executive, bringing the urgency of the consumer space to enterprise projects. I combine the technical skills of a CTO with the customer skills of a master salesperson--I can connect with customers on technical topics and connect with engineers on customer topics at the same time.Nearly 40 years'​ experience in systems architecture & engineering, software engineering & management, customer insight development & related product marketing, and enterprise customer support including operations. Accomplished leader of projects and business units exceeding $100M annual revenue. Proven ability to develop businesses'​ vision, mission, strategy, and operational processes, with particular emphasis on strategic planning.Experienced customer relationship manager with extensive cross-cultural skills and experience operating globally. Expert consultant, teacher, and speaker on quality and customer satisfaction. Skilled corporate troubleshooter, crisis manager, turnaround agent, and problem solver.Oh yes, and I still LOVE to develop and code. I've mastered more programming languages and paradigms than I can count....Specialties: I specialize in designing and delivering large-scale systems that meet customers'​ needs. Yes, it's a cliche, but it is still unusual. I have a special talent at understanding what a customer needs and getting their needs met. I roll up my sleeves and write code myself when its needed.I'm also an expert at developing quantitative techniques for measuring and improving overall IT system performance, especially dependability and impact on customers.