- Analyze financial situations of delinquent members; make recommendations including small claims, repossession of collateral or legal action when other strategies are unsuccessful- Conduct investigations relating to possible fraudulent activity- Represent Community West Credit Union in legal proceedings to secure judgements- Effectively skip-trace member accounts using Lexis-Nexis Accurint software- Develops and maintains Excel spreadsheets to perform complex analysis of department metrics - Supports budget and forecasting activities- Produce analytics and reporting- Participates in the development and maintenance of strategic planning and operational results - Departmental compliance through audit and controls

- Provide security for Wayland Union High School events- Assist Certified Police Officer’s while on patrol- Disciplined leader with the proven ability to remain calm and deliver results in high-pressure situations- Exceptional written and verbal communication skills- Capacity to assist diverse populations professionally with compassion and understanding.- Excel at solving problems independently while incorporating advice from peers and superiors.- 2013-2014 Allegan County Sherriff’s Department Reserve Academy Graduate

- Prepared monthly customer billing, delinquent-collection letters and monthly financial reports- Handled requests for new accounts, transfer of services, re-connections and disconnection of services.- Managed all complaints by customers regarding billing issues professionally and efficiently.- Grant Administration and Reimbursements- Accounts Receivable Collections- Customer Support

- Collected, processed, and evaluated Medicare and Medicaid data using conventional and advanced techniques, assisted in the preparation of draft reports that summarize audit findings, and communicated recommendations that would improve efficiency and effectiveness- Researched regulations and previous audit reports to establish audit objectives- Assisted in the systematic examination and evaluation of an Auditees’ effectiveness in achieving program results, economy and efficiency of operations, compliance with applicable laws and regulations, and the adequacy of reporting- Provided assistance on investigations, evaluations, special projects, follow-up assessments of prior audit recommendations, and quality assurance reviews

- I worked full-time while attending classes part-time - Accurate and timely packing of sales orders to customers for this industry leading automotive parts supplier- Retrieved and reconciled inventory through electronic (bar-coding) inventory management system- Assisted in the monthly audit of inventory

- Awarded “Outstanding Manager”, Spring 2001- Managed three different locations with annual sales of up to $4,000,000- Day to day management of theater including; operations, training, hiring and firing- Reviewed revenue, expenses, and payroll for unit accuracy- Demonstrated expenditure control and compliance within company requirements and standard accounting practices- Analyzed, reconciled, balanced, and maintained accounting records; helped with budgeting and special financial reports- Coordinated and monitored data processing batches, cash counts, and balancing- Executed bank reconciliations- Established departmental job responsibilities to ensure efficiency and accountability

- Managed five different restaurants with annual sales of up to $1,700,000 - Day to day management of restaurant including; operations, training, hiring and firing- P&L analysis and coordinated the preparation of the restaurant budget and financial reports- Monitored revenue, expenses, and payroll for unit accuracy, ensured expenditure control and compliance within company requirements and standard accounting practices- Prepared bank reconciliations- Developed various work-flow sheets to ensure productivity and accountability