Scott Robinson Email & Phone Number

Urbandale, Iowa

• Created department workflow from the ground up.• Created & manage weekly dashboard & metrics for leadership & board.• Automated posting SME.• Special request account project management.• Collaboration with marketing & branding departments.• Weekly reporting.• Client ROI communication & feedback.• New Employee Buddy/Mentor Program

Urbandale, Iowa

• Multiple Presidents Club Winner.• Supported a book of roughly $7 million between 2 Sales Executives.• Had over $1,000,000 in upsells in the last 3 years.• Provided & hosted weekly Webinar Training Sessions on the site along with on-site trainings at client locations.• Coached/mentored co-workers (new hires & long term) with upsells to help maximize their accounts ROI & explained how to understand conversations to locate trends & future upsell opportunities on each account.• Assisted staffing recruiters with proper job posting layouts, resume searching, ATS usage, reporting, social recruiting, proper interview process, HRIS programs, & salary trends.• Provided Quarterly Reviews with Directors of Enterprise Clients to show ROI, recruiting/hiring trends, skill mapping, & utilization statistics.• Regularly attended training/seminars to increase knowledge in regards to technology & government security clearance hiring trends, government contracts, & overall unemployment.• Led & managed the Applicant Tracking System (ATS) platform integration working directly with Integration Support. Worked to ensure updated ATS list, integration keys, & department procedures.• Enterprise Subject Matter Expert in Job Bots & Batch Posting processes & coding. Working with ATS/API clients to get proper coding for great automated layouts on the site along with setting up coding for automated Job Bots.• Performed Help Desk roles to co-workers when Help Desk Department is busy/unavailable. Such as: basic troubleshooting, computer set up, & program fixes.

Urbandale, Iowa

• Posted & edited job postings on behalf of companies to maximize candidate application rate.• Provided quality candidates through sourcing, applications, & internal network. • Conducted job interviews for clients.• Submitted top level talent to clients through a detailed and customized vetting process.• First Customer Success Manager to test & incorporate this new product to clients.• First Customer Success Manager to successfully place candidates.• First Customer Success Manager to have returning clients with this product.• First Customer Success Manager to move short-term clients to a long-term contract.

Urbandale, Iowa

• Customer Success Manager Of The Year (2018) - North America• Presidents Club (Only Customer Success Manager to be awarded)• Led the Customer Success Department in both dollar & quantity of upsells for multiple years (2015, 2016, 2017 “quantity only”, 2018, & 2019). • Upsold over $305,000 in 2018, tripling the original department yearly goal by myself. • Coached/mentored co-workers (new hires & long term) with upsells to help maximize their accounts ROI & explained how to understand conversations to locate trends & future upsell opportunities on each account.• Assisted both direct hire & staffing recruiters with proper job posting layouts, resume searching, ATS usage, social recruiting, proper interview process, HRIS programs, & salary trends.• Provided quality candidates through sourcing, applications, & internal network. • Provided Quarterly Reviews with Directors of client companies (Fortune 500 & start-ups) to show ROI, recruiting/hiring trends, skill mapping, & utilization statistics.• Integrated workflow between Sales & Customer Success departments in regards to contracts, products, & pricing.• Regularly attended training/seminars to increase knowledge in regards to technology & government security clearance hiring trends, government contracts, & overall unemployment.• Recognized as the “Employee of the Month” multiple times.• Led & managed the Applicant Tracking System (ATS) platform integration working directly with Integration Support. Worked to ensure updated ATS list, integration keys, & department procedures.• Performed Help Desk roles to co-workers when Help Desk Department is busy/unavailable. Such as: basic troubleshooting, computer set up, & program fixes.

Urbandale, Iowa

• Provided Quarterly Reviews with Directors of client companies (Fortune 500 & start-ups) to show ROI, recruiting/hiring trends, skill mapping, & utilization statistics.• Played an essential role in testing a new social recruiting platform from beginning to end.• Was a Team Lead for multiple projects.• Attended HRTech conference in Las Vegas to promote the company and speak with other Fortune 500 leaders.• Worked directly with Senior Sales Executive to reach annual target goals of 6 million, created contract, & provided product demonstrations.• Was selected for & completed the Management Advancement Program.

Urbandale, Iowa

• Handled highest account load within the department while maintaining 0% past due activity.• Attended National Seminars’ Continuing Education Program to better myself as an employee. • Provide excellent customer service to all clients while maintaining 0 complaints.• Assisted in recruiting & training within the healthcare, security clearance, & technology fields.

Urbandale, Iowa

• Produced & managed Excel spreadsheets focusing on technology & security clearance marketing leads.• Handled effectively over 500 leads per day.

West Des Moines, Iowa

• Provided top level customer service while obtaining payments on past due accounts.• Promoted to a Team Lead within 4 months.

West Des Moines, Iowa

• Promoted from customer service to their newly developed program: Personal Shopper.• Helped create templates/policies for now employees to the Personal Shopper team.• Training Lead for new team members.

Johnston, Iowa

• Worked with at-risk youth in a secure facility.• Monitored behavior patterns and created discipline programs.• Assisted youth with budgeting, housing, and employment processes when released.

West Des Moines, Iowa

• Assisted clients with credit card services and payment plans.• Helped with budgeting to assist clients in paying back their debt.

Associate Of Arts (A.A.), Criminal Justice/Law Enforcement Administration

High School Diploma, High School/Secondary Diplomas And Certificates