Scott Ackerman Email & Phone Number

Lake Louise, Alberta, Canada

Lake Louise, Alberta, Canada

St. Thomas, Ontario

Lake Louise, Alberta

- Responsible for greeting guests upon check-in and properly introducing and familiarizing visitors with the property and surrounding areas. - Responsible for assuming ownership of the customer check-in process and required to follow the Leadership Quality Assurance standards set by Fairmont to ensure every element of the check-in/check-out process was followed to their exacting standards. -Handled receipts, invoices, cash, currency exchange, for guests and properly billed and notified accounting of any discrepancies. Anticipated guests’ needs and went above and beyond to ensure guests were taken care of and that they had everything needed to enjoy their stay and was able to find unique ways to add value to their visit.-Proficient with Opera, VING, Royal Service Manager, GivEx, and competent in completing front office duties and co-ordinating with other departments. -Received numerous positive J.D. Power and Leadership Quality Assurance audits, TripAdvisor comments, and the most Service Plus (Guest Feedback) cards of any Guest Service Agent throughout the summer.

Lake Louise, Alberta

- Successfully trained as a full-time AM housekeeping agent to clean and maintain at least 10 rooms a day to the high quality and expectations of Fairmont. - Eventually was asked to be a part of the PM housekeeping team to help complete turndown service as well as other tasks to help the functioning of the AM team.- Gained experience dealing with valued guests during turndown service in both the suites as well as the Gold Floor of the hotel.- Received training as the Housekeeping Office Co-coordinator to further my understanding of the interdependence of each department within the hotel.

London, Ontario, Canada