Scott Benson Email & Phone Number

New York, Ny, Us

New York, Ny, Us

Enterprise System Management: Oversee the operations and maintenance of enterprise systems, ensuring optimal performance, security, and uptime. Regularly assess system metrics and make necessary adjustments to meet business objectives.Strategic Planning and Execution: Play a key role in the strategic planning of enterprise system operations. Develop and implement efficient processes, procedures, and policies to support business goals.IT Infrastructure Oversight: Manage IT infrastructure, including servers, databases, and network systems, ensuring a robust and reliable digital environment.Disaster Recovery and Business Continuity: Lead disaster recovery efforts and maintain the business continuity plan, minimizing operational disruptions during system failures.Vendor Management: Manage relationships with technology vendors and service providers, ensuring high-quality support and cost-effective solutions.Cross-Functional Collaboration: Collaborate with other departments to ensure that IT infrastructure and services meet their needs and support their strategic objectives.Change Management: Oversee system updates, migrations, and transformations, ensuring minimal disruption to business activities and maximizing operational efficiency.IT Governance and Compliance: Ensure that enterprise systems operations comply with relevant laws, regulations, and industry best practices, reducing risk and enhancing business reputation.

New York, Ny, Us

Network Maintenance and Support: Managed and supported the organization's LAN, WAN, and Internet systems. Regularly monitored network performance, made necessary adjustments, and planned future changes to ensure seamless operations.Data Backup and Recovery: Implemented and managed data backup protocols, performed regular backups, and led disaster recovery operations, ensuring data integrity and availability at all times.Hardware and Software Maintenance: Maintained and updated network hardware and software, including servers, peripherals, network nodes, and terminals to ensure optimal performance.Network Security and Upgrades: Evaluated and implemented security improvements and system upgrades, safeguarding the company's digital assets and keeping the network infrastructure up-to-date.Troubleshooting and Problem Resolution: Diagnosed, troubleshooted, and resolved hardware, software, and other network and system issues to minimize downtime and ensure uninterrupted operations.User Training and Support: Trained users in the proper use of hardware and software, fostering a culture of self-reliance and IT competency among the staff.Vendor Coordination: Liaised with vendors to resolve technical problems with networking equipment and software, ensuring swift and cost-effective resolution of issues.Network Monitoring: Monitored network availability for all system users, and performed necessary maintenance to support network availability, ensuring 24/7 access to business-critical systems.

New York, Ny, Us

First Line Support: Acted as the first point of contact for internal employees for all IT-related concerns, issues, and incidents, resulting in swift problem resolution and minimal disruption to business activities.Issue Resolution: Addressed a wide range of IT issues, including hardware maintenance, software, networking, etc., consistently meeting and often exceeding the company's resolution targets.System Installation and Configuration: Installed and configured software and computer systems to meet the individual needs of employees, leading to increased productivity and operational efficiency.Training and Support: Conducted training sessions for employees on software and hardware usage, providing the knowledge and skills necessary for them to perform their roles effectively.User Management: Set up and managed user accounts and permissions, ensuring secure and appropriate network access for all employees.Application and System Maintenance: Regularly updated and maintained business applications and operating systems to the latest standards, ensuring optimal performance and security.Issue Logging and Tracking: Thoroughly logged and tracked technical issues, providing valuable data for problem-solving and continuous improvement initiatives.

Cupertino, California, Us

Customer Service Excellence: Provided world-class technical support and troubleshooting for all Apple products to in-store and online customers, consistently exceeding customer satisfaction goals.Product Troubleshooting and Repairs: Diagnosed, repaired, and serviced a high volume of Apple products, including iPhones, iPads, and Macs. Successfully managed complex technical issues, ensuring minimal downtime for customers.Technical Advice and Guidance: Explained technical concepts and instructions to customers in a clear, understandable manner. Assisted customers in understanding and utilizing their Apple devices to their full potential.Product Knowledge and Training: Regularly participated in training sessions to stay up-to-date on all Apple products, software updates, and new features. Utilized this knowledge to better serve customers and provide accurate information.Team Collaboration: Worked seamlessly with team members to provide comprehensive customer service, solve complex technical issues, and maintain store operations. Shared knowledge and skills with colleagues to enhance overall team performance.Maintaining Clean and Organized Workspace: Kept personal workspace and the store in general in pristine condition to maintain a professional, welcoming environment for customers.Time Management: Juggled multiple responsibilities, from diagnosing and repairing devices to interacting with customers, while maintaining high-quality work and meeting deadlines.

Cupertino, California, Us