Senior Agile Coach, responsible for agile transformation at the product and delivery team levels within the Center for Digital Health (CDH). • Member of the Lean Agile Center of Excellence (LACE) defining the overall transformation approach and transformation backlog• Transformation Lead for multiple product teams• Contributed content for multiple training programs and transformation guides, including CDH Ways of Working, Product Playbook, Agile Vision document, Initiatives-to-Epics Reference Guide, Azure DevOps Reference Guide, and others• Supported five separate product areas in their initial Extended (PI) Planning events• Currently implementing an agile approach to a program to replace current call center software to web-based, AI driven platform across 75 contact centers

Senior Agile Coach, responsible for agile transformation at the team and program levels within the Consumer Lending Division of Wells Fargo. Also a significant contributor to training curricula and content across the enterprise.• Transformation Lead with Consumer Lending organization, supporting 4 product areas, 5 agile coaches and approximately 50 teams across multiple product areas• Led first “Tiger Team” process improvement team in the Home Lending On-Line Application (OLA) process• Facilitated multiple product backlog development workshops, including process mapping, gap identification, story mapping, and backlog prioritization• Trained and facilitated program level “Big Room Planning” workshops based on SAFe-style PI Planning workshops• Sponsor and Mentor for a small Scrum Master Community of Practice

Process Excellence Leader, responsible for delivery methodology, agile practice, and business process redesign for an IT delivery organization of over 500 people. Also acted as Product Owner for enterprise-wide Jira (agile project management software) implementation.• Worked with C-level executive staff to define and implement overall agile transformation • Developed Agile Standards of Practice for the enterprise• Implemented enterprise-wide release planning process based on SAFe Agile Release Trains• Hired, managed, and provided career development for a staff of 10 Scrum Masters• Created the Scrum Master job family and associated skills and capabilities documentation• Hired and managed a team of external coaches

Lead Agile Coach, responsible for training, coaching, and mentoring agile teams and stakeholders. Additional responsibilities in facilitating planning meetings and implementing release planning and portfolio management processes across the enterprise.• Created and delivered training to approximately 400 project delivery personnel• Developed and internally published “Introduction to Agile” presentation• Implemented enterprise-wide release planning process based on SAFe Agile Release Trains• Trained and facilitated multiple backlog prioritization sessions for Product Owners• Developed and facilitated program level planning process for multiple cross-team projects• Managed a team of external coaches with the goals of providing consistent, high-quality coaching• Developed standards and trained teams in Jira for backlog and workflow management

Lead Agile Coach, responsible for training, coaching, and mentoring agile teams and stakeholders. Additional responsibilities in facilitating planning meetings and implementing release planning and portfolio management processes across the enterprise until the business unit was purchased by Empower Investments / Great West Financial.

Program Manager, responsible for all aspects of a private label credit card program, including custom software development, customer service, collections, and operations. Coordinated the efforts of a team of 9 business analysts, system developers, and testers to develop new functionality in two-week sprints.• Developed risk analysis and decision making criteria for a major architectural initiative to implement disaster recovery and performance test environments.• Decoupled the scheduling of two major system migration projects, allowing the project to be completed in time to maintain PCI compliance at minimal risk to the program.• Managed the rollout of electronic settlement transmission to 540 merchants over a 5 month period.• Implemented agile daily scrums, status reporting, and full production pushes, increasing team communication and reducing production errors.

Worked with the Navistar Defense Finance and Accounting group to reduce working capital by 80% through remediation of invoicing errors and implementation of improved billing processes.

PMO for the finance organization of a major truck and engine manufacturer. Responsibilities include oversight of financial reporting during a multi-year earnings restatement, contract negotiation with third-party credit card processor, and establishment of a PMO prior to initiation of a multi-year ERP project.

Program Manager for a $12M outsourcing of TPA services for variable annuity contract processing. Projects managed as part of this program include business process redesign, data conversion, infrastructure, and IT systems support.

Project/Program Manager for multiple marine shipping terminal automation and homeland security projects. Systems installed include technologies for gamma-ray inspection, radiation source detection, automatic vehicle identification, and visualization software.

Project Manager for $15M project to install theatre-quality digital content distribution network to 65 theatres across eight cities nationwide.

Senior Manager within the Enterprise Integration (EI) group, a 160 person software development organization providing IT data integration services to over 160 projects with a total LOE of over $30M. Managed scope, timeline, and resources for group’s contribution to several multi-million dollar software development projects. Directed up to 45 people in the areas of project management, systems analysis, and project management office (PMO). Defined roles and responsibilities, scheduled and assigned work, and provided mentoring and issue resolution to staff.

Led a team of 9 project managers and systems analysts responsible for ensuring timely, high quality delivery of project deliverables. Primary program was a billing system conversion project with a goal of significantly reducing costs to the enterprise, and improving responsiveness to business units. As data integration layer, responsible for acceptance of requirements from customer facing systems, as well as specification of requirements to back office systems.

Established and managed a 6 person Project Management Office responsible for project estimating, ETC’s, headcount forecasts, and financial reporting