Senior Agile Coach
Senior Agile Coach, responsible for agile transformation at the product and delivery team levels within the Center for Digital Health (CDH). • Member of the Lean Agile Center of Excellence (LACE) defining the overall transformation approach and transformation backlog• Transformation Lead for multiple product teams• Contributed content for multiple training programs and transformation guides, including CDH Ways of Working, Product Playbook, Agile Vision document, Initiatives-to-Epics Reference Guide, Azure DevOps Reference Guide, and others• Supported five separate product areas in their initial Extended (PI) Planning events• Currently implementing an agile approach to a program to replace current call center software to web-based, AI driven platform across 75 contact centers