Senior Agile Coach
- Senior Agile Coach, responsible for agile transformation at the product and delivery team levels within the Center for Digital Health (CDH).
- Member of the Lean Agile Center of Excellence (LACE) defining the overall transformation approach and transformation backlog
- Transformation Lead for multiple product teams
- Contributed content for multiple training programs and transformation guides, including CDH Ways of Working, Product Playbook, Agile Vision document, Initiatives-to-Epics Reference Guide, Azure DevOps Reference Guide.
- Supported five separate product areas in their initial Extended (PI) Planning events
- Currently implementing an agile approach to a program to replace current call center software to web-based, AI driven platform across 75 contact centers