Scott Boyer Email & Phone Number

Tampa, Florida, United States

I plan all things Disney, Universal, and All-inclusive Vacations as well as cruises though all major cruise lines such as Disney Cruise Lines, Virgin Voyages, Norwegian Cruise Lines, Royal Caribbean, Carnival, Princess, and Holland.

Taunton, MA

• Responsible for supporting the implementation and execution of strategies and programs targeted to improve the customer experience and simplify Verizon’s wireline service delivery by migrating service from legacy.
• Identifying and managing customer lists to align with various communication waves/requirements.
• Creating multiple communication documents and scripting for NT Targeted customers (Letters, ANAs, Outbound call scripts, FAQs) that comply with state regulations and legal requirements.
• Working with Legal, Regulatory, Go-To-Market teams to ensure consistent messaging around the NT Program (Communication, Service Alerts, Rep Training).
• Teaming with NT Project Managers and other VZ organizations for reporting in regards to revenue, status, progress and issues.
• Interfacing with various LOB liaisons to drive communications and program updates to our internal teams.

Taunton, MA

Responsible for supporting the migration of copper wireline services to Fiber Optic service for Voice, Video and Data customers in Consumer and Small Business markets throughout the Verizon footprint.

Providence, Rhode Island Area

Answer incoming calls from customers with order inquiry and/or trouble reports.Provide customers with order status, service activation support for Voice service calling features, voice activation support for data service PC configuration, home router configuration, and/or email/internet applications.Provide customers with service activation support for.

Greater Boston Area

Serve as one of 4 day time operators in a 24x7 NOC monitoring network connectivity issues and day time program events. Troubleshooting hardware installation and configuration issues. Working in a call center environment providing remote access and telephone support to over 6,000 sites across the US, UK, and Australia. Providing customer support for.

Provide technical support for 65,000 users in offices throughout the country. These applications range from Verizon internal software to Windows operating systems such as Windows 2000, Windows NT, and Windows XP. Other system support for Lotus Notes, and Microsoft Office Suites. Duties include follow ups to callers to ensure issue resolution with minimal.

Coached, developed, motivated 20 employees in a sales oriented call center resulting in a 28% sales increase. Monitored the progress of employees and ensured deadlines were met. Motivated team to reach and exceed sales, productivity, and retention quotas resulting in a 19% improvement. Led team with hands on approach, providing all necessary skill sets to.

Provided outstanding customer service while working in a call center environment. Handled complex calls from outside customers for billing and ordering requests. Required to assist in the overall retention of customers, data entry in various internal and external applications, exceeding daily, monthly and annual sales and productivity goals. Worked as.

Issued airline tickets. Assisted customers with boarding the aircraft. Directed taxiing to and from the ramp. Assisted customers with locating lost baggage. Provided face to face customer service for people checking in as well as boarding aircraft.

Managed team members in day to day operations. Cleaned, inspected and maintained Aircrew flight and survival equipment. Provided performance evaluations on semi-annual and annual basis. Project manager for all internal and external departmental evaluations. Achieved overall grades of "Outstanding" on these inspections. Quality Assurance, explosive.

Certificate, Desktop Technician

Desktop Technician Preliminary course to earn A+ certification. Qualified to assemble a desktop pc, install all hardware and software.

High School Diploma, General Studies