Providing support structure to internal and external business partners and Vendor Management in line with regulatory expectations. Responsible for managing due diligence, on-boarding, reassessment of risk and ongoing performance monitoring of the vendor inventory. Conducting and publishing monthly vendor scorecards and periodic due diligence and risk assessment reports of third parties. Ensuring vendors adherence to company policies/standards and compliance with established performance expectations and contractual terms, regulatory guidelines and industry best practices.

Oversee entire operation, responsible for strategic planning and growth. Providing guidance, support, and motivation to team members and volunteers. Setting direction for ordering, inventory and distribution. Leading management of systems, defining and maintaining processes as well as budget oversight. Lead executive reporting development

Providing hands on leadership and governance oversight for the organization’s internal and external service providers who offer Radian outsourcing solutions and business fulfillment services. Collaborating with business process owners to develop effective solutions for a diverse set of business needs. Working to establish and enforce enterprise-wide, standardized policies and procedures to manage providers, leading consistent development of measuring performance measures to match expectations and service level agreements. Integrating the operation with existing procurement, enterprise risk management and business compliance organizations. Certified Outsourcing Professional (COP) - International Association of Outsourcing Professionals, Certified Third Party Risk Professional - Shared Assessments organization, Lean Six Sigma Green Belt.

Owned the relationship, led the configuration and implementation of a vendor-based document-driven workflow management system, eventually reducing the companies Service Centers from 16 to 1 virtual center. Developed the Vendor Risk Management life-cycle and program for the Operations, Loss Management and Risk organizations. Was responsible for aligning priorities across the enterprise. Lean Six-Sigma Green Belt certification.

Provided key leadership, technical oversight and vendor management services for the organization. Played a key role in vendor selection and contract negotiation for implementation of a Contact Relations Management (CRM) system. Worked with Global Architecture team to select a new hosting environment resulting in > $1M savings to the organization. Integrated a new vendor supplied CRM application to increase customer satisfaction, shorten turn-around time on claims and provide key analytic data for the division. Provided architecture services to projects across division and establishing best practices for systems design and development.

Managed and coached developers and consultants while also performing hands-on development services with several clients across multiple industries such as Insurance, Manufacturing and Pharmaceuticals. Participated in the development of a Java framework that became the basis for a leading Internet banking system. Developed a successful team of consultants providing desktop support to small to medium sized organizations providing "virtual IT " suport services.

For an international chemical supplier, provided project management and senior developer services in the design, development and delivery of a Web based Chemical Compound Information and Administration System. Delivered the system design documents and managed the project plan as well as led the effort to evaluate and select the JAVA development tool.

Managed the development of two global pricing and rating products that supported the organization’s segmented/cluster strategy. Products were considered key to establishing consistent and accurate capacity rating pricing across all geographic areas. Projects involved coordinating development efforts in London, Toronto, Miami, Chicago and Philadelphia.Acted as technical lead and manager for the analysis, design, development and deployment of a strategic underwriting and claims workstation tool for CIGNA International’s Property and Casualty business. It cleared the way for significant reengineering savings in most field offices. Directed a multinational team of 15 developers, designers and testing personnel.