Scott Ricks Email & Phone Number

Virginia Beach, Virginia, United States

Responsible for direct oversight, leadership, and mentoring of the Master Data Analysts within the P&L Engineering department. Responsible for the oversight of design and the building of reliable, trusted, and timely datasets within the company ERP system.This includes ensuring quality of material master data meets all system and department requirements. Responsible for executing changes as they relate to systems and ensuring that label templates meet all quality and regulatory requirements. Key leader in collaboration with other departments on any key projects that have impact on SAP Material Master data and/or labels.

Virginia Beach, Va

Work with internal stakeholders to define business systems impacts for new products, line extensions, and process changes, including creation of process flow diagrams while ensuring quality of SAP Master Data.Create test scripts and execute testing for new process development.Create and revise Label Templates for all LNH Products using Loftware. Work with Regulatory to maintain specifications for barcodes, UDI, and all regulated aspects of labels.Perform Impact Analysis on all Change Control Orders that may have a business system impact specifically for SAP and Master Data.

Norfolk, Virginia Area

Manage technology infrastructure, including Database Management and Analytics, and Server Administration, as well as General Services Administration and Operations.Collaborate with department heads to plan projects that involve technology, database creation, management and analytics, and software implementation. Each main department required data to be housed, constantly updated, analyzed, and reported on. Using Excel, Access and various “Off-the-shelf” and customized database applications, was able to meet department needs with regard to determining performance indicators, creation of reporting templates and maintaining record keeping controls.Lead and/or plan training classes on ongoing basis to maintain user understanding. Oversee network and manage IT and GSA and Operations support staff, supervising as many as 7 employees. Management involving constant communication and support for staff, making sure they have the tools and skills needed to exceed their job duties, while giving them the space to complete their assignments with the expectation all responsibilities are being met.Through research and negotiation, work with vendors in procurement of all hardware, software and other technology needs for the organization.

Portsmouth, Va

Service all customers with repair, maintenance, and installation of client and server computers. Full network installations, virus cleanup, web design, firewall and router configuration, installation and maintenance of Windows servers and computers. Customer service was always most important!

Chesapeake, Va

Classroom computer trainer for corporate personnel and individuals. Taught software applications classes as well as technical classes including CIW certification and A+ certification, MS Project, MS Access, Word, Excel, etc. This was where I gained valuable experience in understanding how to translate technical into understandable!

Richmond, Virginia Area

Managed branch, sold computer training and consulting to existing and new accounts. Scheduled classes and instructors, serviced all customers, made decisions on all aspects of marketing.

Richmond, Virginia Area

Answer customer calls and provide information regarding their account or provide requested services for their account. Also took supervisor escalated calls from other reps who needed help.