Scott Rippon Email & Phone Number

Melbourne, Vic, Au

Melbourne, Vic, Au

Mulgrave, Victoria, Australia

Mulgrave, Victoria, Australia

Mulgrave, Victoria, Australia

I teach the Chang’s Tiger Cubs class of White Belt to Yellow Belt (Age 5-10 years).I also assist coaching the Intermediate class of White to Blue Belt (Age 10 years - Adult).

Have provided User Experience Design services (user research, interaction design, usability evaluation) in a freelance and contract capacity with the following organisations.Directly contracted with:- Mental Health Professionals Network (MHPN)- Sensis Pty Ltd (a Telstra subsidiary) - see belowAnd have worked with the following clients through sub-contracting with Dey Alexander Consulting (http://4syllables.com.au/), Bullseye Digital (http://bullseye-digital.com/) and Vision Australia (https://www.visionaustralia.org/):- Australian Government:- Australian Electoral Commission- Department of Education, Science and Training- Parliament of Australia- Australia Post- Deakin University- Victorian Government: Office of Public Prosecution- University of Sydney Library

Melbourne, Australia

Consulted on some short and long term engagements with:- nbn co- NEXTDC- The Smith Family

Melbourne, Australia

Working in the central IT division I provided UX design services for agile teams.I was formally trained in the SAFe Scaled Agile Framework that nbn uses. Jigsaw is a highly customised Salesforce interface for Service Assurance Operators.Previously operators needed to pivot between a number of different systems to process an incident that a customer had logged via their Retail Service Provider.I joined after initial user research and conceptual visual designs was completed.I worked closely with Product Owners, BAs, and the dev team to ensure the requirements were clearly articulated in the wireframes.To ensure sound usability I establish a monthly usability testing cycle with Service Assurance Operators (offshore and onshore).Administering the prioritised master list of usability findings I set up a system based on the Nielsen Norman Group (NN/g) severity rating for usability problems. This allowed stakeholder to independently vote on the severity (frequency, impact, persistence) of each of the usability issues documented.To ensure that Jigsaw would be accessible to users with a disability, I developed a design overlay to better communicate accessibility requirements with developers. Atlas Operate is a native mobile app that field technicians use to work on connection orders and service assurance incidents that aim to restore a customer’s connection.Before I started on this project, Atlas did not allow field techs to test the connection and offsite the service assurance incidents from within the app.Every field tech needed to call up the nbn Service Assurance Operation Centre and wait while an operator manually ran tests and completed offsite for them. This caused lengthy delays.I performed Contextual Inquiry with field techs to research their current process and pain points.I used this research to create wireframes that allowed them to run tests and offsite.I evaluated the usability of the wireframes via paper prototype usability testing.

Melbourne, Australia

Officeworks has over 150 retail stores across Australia, each with a Print & Copy (P&C) section. Officeworks’ website also enables customers to submit and purchase print orders across a range of different print products. I worked within the P&C agile development team for almost 3 years as a User Experience Consultant.When I started at Officeworks the P&C Dashboard, that is used in the Print Hub and stores, could only show orders/jobs that had been submitted online. Stores were using pieces of handwritten paper and emails to manage orders that customers had submitted in-store. I created the wireframes to introduce the new Create Order functionality in the Dashboard that allows Team Members (TMs) to log in-store orders into the P&C Dashboard. These wireframes were evaluated and iterated with TMs in-store using paper prototype usability testing.During my time I played an integral part in helping launch over 15 new print products online and in the P&C Dashboard. This involved creating wireframes, preparing/optimising product images, creating content templates, uploading product content, creating test files, etc.Officeworks uses the Net Promoter Score (NPS) to collect/rate customer engagement. I'm proud of the work I completed to create and maintain a P&C NPS dashboard that allowed key stakeholder to visually track customer engagement and feedback themes across the store/online network.

Melbourne, Australia

Working in the central Web Services and Information Policy (WSIP) team, I was responsible for designing and executing a number of usability benchmarking studies. The findings and recommendations from these studies feed into RMIT University’s Web Transformation Program. The studies included:- Current student Information Architecture (IA) testing study;- Current students usability study; - Library usability study;- Staff usability study; and- Open card sort study of staff training modules.I also worked closely with another senior UX consultant in WSIP to evaluate the accessibility (W3C Web Content Accessibility Guidelines - WCAG2.0) of a number of core RMIT University web sites/applications.

Melbourne, Australia

“Themis (http://themis.unimelb.edu.au/) is the University’s integrated admin system for Finance, Human Resources, Research and OHS” and is based on the Oracle E-Business Suite platform. I worked as the sole User Experience Consultant on the Themis Enabling Excellence (TEE) Program. The TEE program was a $30m+ program tasked with upgrading the underlying platform and delivering further benefits to the University.In this role I designed and executed a number of usability studies and provided design and accessibility advice to the program. The usability studies included:- benchmarking the usability of the present Themis system;- evaluating the usability of the new Oracle E-Business Suite functionality;- evaluating the findability of functionality through Information Architecture (IA) testing the menu structure; and- paper prototyping new functionality.

Rmit University, City Campus, Melbourne, Vic, Australia

COSC1182/3 Usability Engineering (http://www.rmit.edu.au/courses/004199) is a postgraduate subject administered by the Department of Computer Science & Information Technology at RMIT University. As a tutor I am primarily responsible for facilitating the weekly 2 hour tutorial. I also provide feedback/ideas to the subject lecturer and head tutor on lecture content and tutorial activities.

Melbourne, Australia

The Yellow Pages Customer Centre advertiser portal allows advertisers to update their online ads; proof their print ads; view / pay bills; and maintain their contact details. I worked in a large agile development project team as the lead interaction / visual designer. In this role I managed and provided design direction for the other UX designers. I was also responsible for creating Photoshopped visual designs which documented how new functionality would appear and function. Plus cut up designs (eg. buttons and other graphics) that developers would use to create the web application.Early designs (interactive prototype) were evaluated through usability testing with small business advertisers. I developed the methodology and shared the facilitating. Findings were incorporated into designs and feedback was provided to business stakeholders.

Dhaka, Bangladesh

This is an Australian Youth Ambassador for Development (AYAD) position funded by the Australian Government.In the position of ICT Officer, I assisted the ICDDR,B through developing and implementing ICT training programs and materials. I also helped develop a system to archive project files and provide ICT desktop support to staff.

Melbourne, Australia

I worked as the sole User Experience practitioner at the State Library. In this position I worked on a number of web projects including the SLV Intranet redevelopment, Government Gazette, Ergo, etc. My work included:- Consulting on usability and accessibility projects to internal clients;- Evaluating designs through usability testing and expert review;- Performing user research to gain better understand of users needs, motivations and demographics;- Developing Information Architectures;- Developing wireframes which document navigation systems and application logic;- Performing accessibility evaluations using W3C WCAG1.0 and the ATAG1.0 guidelines;- Project management; and- Training development and delivery.

Melbourne, Australia

Assisted in organising professional development presentations and networking events for the usability/HCI community.Organised agendas, recorded minutes, and chaired meetings for the Victorian representatives team.

Clayton, Vic

I worked in the User Interface Design team located in the central IT section at Monash University. In this position I worked on a number of web projects including the Researcher's Online Project Enquiry System, Purchasing parking permits system, Course Finder, etc. My work included:- Consulting on usability and accessibility projects to internal clients;- Project management;- Acting team co-manager for 9 months;- Training development and delivery; and- Customising web templates, associated graphics, and documentation, for university web teams.

Clayton, Vic

Created and maintained web pages/sites for the Faculty of Arts at Monash University.Also developed training materials for content authors and web developers within the faculty.

Master Of International Development & Environmental Analysis, International Development

Stats: 5 HDs, 4 Ds and a grade average of 79.

Bachelor Of Information Systems, Information Systems

Major: Information systems Minor: Management Stats: 10 HDs, 6 Ds, 6 Cs, 1 N and a grade average of 74.