Scott R Mans Email and Phone Number

Great Scotts is a handyman service in the Metro St. Louis area servicing, primarily, Madison and St. Clair Counties in Illinois.Great Scotts started out as a remodeling company and evolved into a handyman service as the owner embraced his passion for the development of meaningful relationships with his customers.

-Always putting the needs of our customers first -Anticipating the needs of our guests and smothering them with kindness-Leading by example-Cash handling and daily report reconciliation-Work with young, front line workers to motivate and coach them-Participating in weekly management and operations planning meetings -Maintaining an impeccable level of cleanliness and curbside appeal throughout the property-Continually develop and implement ideas that improve guest satisfaction and staff morale-Troubleshooting game and bowling lane mechanical issues-Mastering all point-of-sale transactions and performing transactions with personality and a smile-Organize and maintain personnel files-Fine tune and enact training procedures to ensure staff properly takes care of guests-Engage in job recruitment (including initial contact, follow up, and interviews)- Manage shifts on the floor and/or kitchen-Follow disciplinary procedures and administer disciplinary action as necessary - Work alongside the Food and Beverage Director on busiest days- Assist the Food and Beverage Director with management tasks including hiring, training, coaching, and monitoring the development of the front-of-house and back-of-house employees- Ensure all guests receive an exceptional and memorable experience

Serving tablesSuggestive sell multiple beers/drinksRecommend appropriate entertainment options for guestsProvide excellent customer service to every guest

Perform routine annual maintenance on various Basement Systems and Foundations Supportworks products including pumps and wall anchors.Do thorough inspections of customer's property to "find problems before they find the customer." Problems that were investigated were foundation issues, such as bowing walls or settling foundations, basement leakage, crawl space issues, high energy costs, air leakage, mold, poor air quality, and overall peace of mind about "all things basement-y"Diagnosing and troubleshooting systems and other issues to find source of various problems reported by customers is always a task at hand.Resolving customer issues, proposing understandable solutions to customers, and ultimately ensuring that our customers are as happy as can be, are my top priorities in my position.

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• Generate sales leads• Follow up sales leads• Give sales presentations to sell services