Scott R. Email & Phone Number

New York, NY, US

Long Island City, New York, US

Lead a team of 50 in supporting 7000 front-line staff and optimizing operational performance across Inflight groups. Shape operating procedures, policies, quality metrics, and labor practices for the division while overseeing a global catering portfolio in 30 cities.Focus on delivering exceptional customer experiences through world-class inflight programs.

Long Island City, New York, US

Global head of Catering Operations overseeing worldwide food and beverage services for the brand. Accountable for delivery and quality of all catering services, equipment, and inventory within Economy and Premium cabins. Managed a nine-figure operating budget and RFP processes for 30 global catering operations.Provided leadership to corporate admin team.

Jeddah, SA

Led recruitment, training, and catering operations for the Cabin Services team comprised of 200+ global frontline and administrative staff. Maintained highest staff efficiency in the region while launching 3 virtual cabin crew bases supported out of the Jeddah HQ.Redesigned more efficient framework for hiring, onboarding, culture, and quality standards.

Jeddah, SA

Developed and implemented flyadeal’s ancillary revenue strategy, working with commercial providers to continually improve products and distribution channels. Oversaw all non-ticket revenue streams – including catering programs, partnerships, and co-branded products (in-flight entertainment, marketing space, hotel accommodations, ground transportation, bag.

Abu Dhabi, Abu Dhabi, AE

Oversaw catering operations and menu development for the Abu Dhabi hub – Etihad’s largest global operation and 50 double catered outstations / network catering stations. Directed a group of 15 direct reports and a $175M catering budget as the link between the company-owned catering group and head office catering team. Worked with a team of design chefs and.

Dallas-Fort Worth, Texas, US

Based at John F. Kennedy International Airport, supervised regional catering operations and quality assurance measures for major East Coast airports (BOS, EWR, LGA, JFK, BDL). Ensured corporate contracts were effectively implemented and replicated across all locations. Conducted compliance audits, managed weekly meetings with flight attendant groups, and.

Dania Beach, FL, US

Directed and managed a team responsible for system-wide inflight aircraft catering operations, catering security, product management, procurement, supply chain, auditing, and cleaning programs across a 55-city network. Negotiated vendor agreements to outsource catering and related administrative functions, saving millions annually and transforming catering.

Dania Beach, FL, US

Promoted from flight attendant to inflight training lead, supervising a team of instructors and course developers in delivering inflight training programs to 400+ new hires annually. Oversaw curriculum development, recruitment, and training for new bases including Dallas and Las Vegas. Promoted to senior manager in charge of onboard experience.

US

Assembled and led a team of flight attendants across two focus cities with responsibility for system-wide aircraft catering, catering security, onboard product and menu development, sales structure, business partnerships, POS, FAA certification, and back office management. Worked with teams to create a “café in the sky” concept and inflight service model.

Long Island City, New York, US

Managed a team of flight attendants, supervisors, and administrative support staff in carrying out all facets of inflight services during a period of rapid growth for the startup airline. Heavily involved in training and building an award-winning flight attendant team rooted in high-level onboard customer service. Served as a management liaison to the.

Long Island City, New York, US