Scott R. Email & Phone Number

New York, Ny, Us

Long Island City, New York, Us

Lead a team of 50 in supporting 7000 front-line staff and optimizing operational performance across Inflight groups. Shape operating procedures, policies, quality metrics, and labor practices for the division while overseeing a global catering portfolio in 30 cities.Focus on delivering exceptional customer experiences through world-class inflight programs, continuous improvement, and development of top talent. Own a 9-figure divisional P&L covering catering, hotels, and transportation provisions for team members. Lead matters related to labor contract negotiations, collective bargaining partnerships, and regulatory compliance.Centralized Performance and Dependability functions to drive accountability and incentivize a global workforce. Realigned roles and developed tracking metrics to measure performance, with visible improvements in efficiency, service, and absence rates.

Long Island City, New York, Us

Global head of Catering Operations overseeing worldwide food and beverage services for the brand. Accountable for delivery and quality of all catering services, equipment, and inventory within Economy and Premium cabins. Managed a nine-figure operating budget and RFP processes for 30 global catering operations.Provided leadership to corporate admin team and regional operations managers in focus cities around the world. Led the build-out of 3 company-owned catering facilities in addition to launching a catering automation platform supporting inventory management, scheduling, menu planning, and galley packing. Drove millions in OpEx cost savings, operational efficiencies, and waste reduction while also spearheading brand expansions into London, Paris, and Amsterdam.

Jeddah, Sa

Led recruitment, training, and catering operations for the Cabin Services team comprised of 200+ global frontline and administrative staff. Maintained highest staff efficiency in the region while launching 3 virtual cabin crew bases supported out of the Jeddah HQ.Redesigned more efficient framework for hiring, onboarding, culture, and quality standards while emphasizing corporate values and recognition programs. Significantly improved productivity by revising staffing, scheduling, and benefit / compensation structures, enabling the org to hire senior talent with minimal financial risk. Drove expat recruitment and candidate development for crew / leadership roles in Europe and Asia.

Jeddah, Sa

Developed and implemented flyadeal’s ancillary revenue strategy, working with commercial providers to continually improve products and distribution channels. Oversaw all non-ticket revenue streams – including catering programs, partnerships, and co-branded products (in-flight entertainment, marketing space, hotel accommodations, ground transportation, bag and seat selection fees). Created and negotiated successful onboard sales programs including buy-on-board, gift catalogs, and pre-order food and beverage options. Procured all onboard catering equipment and facilitated galley packing plans. Worked with the online team to integrate new pre-order meal plan into flyadeal’s existing website and booking channels. Developed and led sales and service trainings for flight attendants, and established on-board service standards.

Abu Dhabi, Abu Dhabi, Ae

Oversaw catering operations and menu development for the Abu Dhabi hub – Etihad’s largest global operation and 50 double catered outstations / network catering stations. Directed a group of 15 direct reports and a $175M catering budget as the link between the company-owned catering group and head office catering team. Worked with a team of design chefs and Etihad stakeholders to structure flight menus based on corporate food philosophy and budgetary requirements – project managed 4 concurrent menu cycles at different phases of mass production. Responsible for operational alignment and compliance, equipment procurement, cost tracking, and process implementation to ensure a successful catering model and service structure.Led the team responsible for developing and delivering best catering in first class - as recognized by Skytrax. Part of the team that helped Etihad to achieve Skytrax 5-star rating. Facilitated re-org consolidating catering team under Etihad Airport Services catering umbrella, resulting in 25% reduction in headcount for overall department. Drove initiative to double cater economy meals to an additional 15 cities, resulting in $8M annual cost savings.

Dallas-Fort Worth, Texas, Us

Based at John F. Kennedy International Airport, supervised regional catering operations and quality assurance measures for major East Coast airports (BOS, EWR, LGA, JFK, BDL). Ensured corporate contracts were effectively implemented and replicated across all locations. Conducted compliance audits, managed weekly meetings with flight attendant groups, and maintained relationships with catering business partners.

Dania Beach, Fl, Us

Directed and managed a team responsible for system-wide inflight aircraft catering operations, catering security, product management, procurement, supply chain, auditing, and cleaning programs across a 55-city network. Negotiated vendor agreements to outsource catering and related administrative functions, saving millions annually and transforming catering into a profitable revenue center. Oversaw onboard sales technology related to pricing, POS, back office systems, and vendor management. Evaluated catering partners and guided the design, product selection, and pricing for onboard menus. Facilitated new catering city launches, business partner changes, and contingency plans to ensure uninterrupted service.

Dania Beach, Fl, Us

Promoted from flight attendant to inflight training lead, supervising a team of instructors and course developers in delivering inflight training programs to 400+ new hires annually. Oversaw curriculum development, recruitment, and training for new bases including Dallas and Las Vegas. Promoted to senior manager in charge of onboard experience.

Us

Assembled and led a team of flight attendants across two focus cities with responsibility for system-wide aircraft catering, catering security, onboard product and menu development, sales structure, business partnerships, POS, FAA certification, and back office management. Worked with teams to create a “café in the sky” concept and inflight service model, including the first complete onboard sales program for the US. Introduced a first of its kind commission structure to incentivize flight attendants to drive onboard sales while maintaining profit.

Long Island City, New York, Us

Managed a team of flight attendants, supervisors, and administrative support staff in carrying out all facets of inflight services during a period of rapid growth for the startup airline. Heavily involved in training and building an award-winning flight attendant team rooted in high-level onboard customer service. Served as a management liaison to the inflight values involvement team. Managed HR functions related to staff recruitment, development, coaching, terminations, and workgroup communications.

Long Island City, New York, Us