Scott A Rodd Email & Phone Number

Washington D.C. Metro Area

• Internal Project(s):
• Integral team member supporting corporate-wide initiative to migrate current infrastructure to hybrid environment involving Microsoft Azure cloud to meet FedRAMP regulatory requirements
• Monitor & maintain VMware infrastructure including; supporting of VMware ESXi servers, managing virtual instances, and analyzing event logs for detection of security threats & anomalies
• Building, designing, and managing AWS EC2 Linux instances for back-end system infrastructure of mobile application & organizational environment needs
• Perform real-time data and protocol analysis utilizing Wireshark for inspecting and monitoring network traffic, identifying denial-of-service attacks, examining packet captures, and detecting network.
• Designed segmented network balancing federal cybersecurity requirements with the need for law enforcement officials to operate autonomously on the web with dynamic systems and tools

Vienna, VA

• Responsible for the reliable operation of all aspects of our clients Local Area Networks
• Local travel to client’s offices to review their networks (firewall, routers, servers, etc.) using checklists to document status of critical network functions
• Create, review and update network documentation for all in-house and external client site procedures
• Manage and administer the on-boarding process for all new clients
• Troubleshoot Internet, WAN, LAN, Network, Server (File, Exchange, SQL) and Desktop issues in a Microsoft environment both onsite and remotely
• Create, review and update network topology diagrams per client site when necessary

Chantilly, VA

• Provided remote support to 10,000+ end-users for the Long & Foster real estate firm by researching, analyzing, and resolving hardware, software, and network issues received by phone and email via SolarWinds ticketing.
• Integral team member providing support with the cloud migration from Oxygen Cloud to Microsoft One Drive to maximize scalability, availability, and efficiency for cloud based storage
• Regularly monitored network activity via WhatsUp Gold to ensure continuous reliability of the network and facilitate troubleshooting of any issues
• Evaluated and tested applications and software development procedures to ensure program functionality according to user requirements and established guidelines
• Performed Symantec Endpoint virus scans on workstations with potential indicators of risk and escalated to necessary paths in the event of widespread compromise
• Utilized Axway MailGate SC to allow or deny spam email messages using blacklists and whitelists to mitigate potential security threats

Woodbridge, VA

• Supported medical staff with installation, configuration, integration, and maintenance of various types of hardware, software, and ancillary devices
• Installed, configured, and replaced networks cards, video cards, hard drives, RAM, and power supplies
• Recommended, scheduled, and performed equipment refreshes, upgrades, and repairs across all systems
• Provided on-site support and solutions for video teleconferencing setups, addition/deletion of participants, Cisco WebEx meetings, GoToMeeting invitations, and A/V issues
• Performed routine virus scans on systems with potential vulnerabilities and indicators of risk that could adversely impact end-user experience, system performance, or network security
• Regularly reviewed Microsoft Baseline Security Analyzer to identify systems failing to receive security updates/OS updates and patched as needed

Reston, VA

• Provided technical support for 10,000+ end users for the MAXIMUS corporation by evaluating and resolving hardware, software, and network issues received by phone and email via IBM Lotus Notes
• Performed system refreshes for over 300+ workstations as well as installation of desktops, laptops, peripherals, and software products for networked and standalone environments
• Assisted in the migration effort from Lotus Notes mail client to Microsoft Outlook for 10,000+ end-users company-wide
• Regularly updated user and computer accounts in Active Directory for employees, new hires, modifications, and terminations to ensure proper privileges and permissions
• Assisted end-users with mobile device issues and requests including both Android and iOS platforms, and other mobile connectivity needs
• Provided first line of triage and analysis of potential host-based security threats in order to identify and escalate to necessary paths for containment of threats

Fairfax, VA

• Provided technical support for 5,000+ end-users for the U.S. Department of Transportation by researching, troubleshooting, and resolving hardware, software, and network peripheral devices received by phone and email.
• Managed patch deployment through configuration management and software distribution tools (SCCM)
• Imaged and repaired enterprise systems via Norton Ghost to ensure workstations were appropriately restored and prepared for deployment to end-users
• Assisted with the installation and configuration of network drops and provided support with moves, changes, or removal of workstations on the network
• Identified, troubleshot, and promptly escalated network/application issues to Sr. Network/Application Engineers using Remedy ticketing system
• Utilized InTrust to track compliance within the environment and to review Windows OS system level event logs for servers and desktops for unauthorized activity

Atlanta, GA

• Provided desktop support for 200+ and 50+ remote end-users while prioritizing and resolving user issues via a support ticketing system
• Managed day to day Help Desk duties such as, domain user creation, end-user training, print server management, operational systems and operational application support, general troubleshooting, and routine system.
• Responsible for management of Windows Deployment Services (WDS) and maintaining up-to-date desktop images
• Managed and configured building access control system as well as creating employee access badges
• Configured and guided users through Virtual Private Network (VPN) Connection
• Provided training and support for Microsoft Outlook, such as email archival, contact and calendar management, distribution list setup/configuration, and.PST file backups

Bachelor Of Science (Bs), Applied Information Technology (Concentration: Information Security)

Activities and Societies: Sigma Phi Epsilon (George Mason University), Intramural Basketball (George Mason University).Volgenau School of.

Education record