Scott A Rodd Email & Phone Number

Washington D.C. Metro Area

Internal Project(s):• Integral team member supporting corporate-wide initiative to migrate current infrastructure to hybrid environment involving Microsoft Azure cloud to meet FedRAMP regulatory requirements• Monitor & maintain VMware infrastructure including; supporting of VMware ESXi servers, managing virtual instances, and analyzing event logs for detection of security threats & anomalies• Building, designing, and managing AWS EC2 Linux instances for back-end system infrastructure of mobile application & organizational environment needs• Perform real-time data and protocol analysis utilizing Wireshark for inspecting and monitoring network traffic, identifying denial-of-service attacks, examining packet captures, and detecting network irregularitiesFederal Gov’t Program(s)Supporting TIGTA - (US Treasury Inspector General for Tax Administration):• Designed segmented network balancing federal cybersecurity requirements with the need for law enforcement officials to operate autonomously on the web with dynamic systems and tools• Performed system-level penetration testing thereby analyzing system’s configuration state and discovering vulnerable components within the endpoint(s)• Developed and deployed system architecture comprised of CISCO (router, firewall, and switch) stack across multi-site environment with foundation of full-mesh network• Implemented unique virtual tunnel interfaces across multiple sites tied to specialized IPSEC profiles for tunnel protection, network security, and routing functionalities• Built IPSEC profiles utilizing 256-bit AES (Advanced Encryption Standard) for encryption and SHA as hashing algorithm for data protection• Conducted vulnerability assessments of critical server instances and affiliated network security devices utilizing Nessus software to meet IASE STIG framework requirements• Architected and engineered dynamic VLAN segmentation scheme for the strengthening of security posture across unique CIDR blocks & subnets.

Vienna, Va

• Responsible for the reliable operation of all aspects of our clients Local Area Networks• Local travel to client’s offices to review their networks (firewall, routers, servers, etc.) using checklists to document status of critical network functions• Create, review and update network documentation for all in-house and external client site procedures• Manage and administer the on-boarding process for all new clients• Troubleshoot Internet, WAN, LAN, Network, Server (File, Exchange, SQL) and Desktop issues in a Microsoft environment both onsite and remotely• Create, review and update network topology diagrams per client site when necessary

Chantilly, Va

• Provided remote support to 10,000+ end-users for the Long & Foster real estate firm by researching, analyzing, and resolving hardware, software, and network issues received by phone and email via SolarWinds ticketing system• Integral team member providing support with the cloud migration from Oxygen Cloud to Microsoft One Drive to maximize scalability, availability, and efficiency for cloud based storage• Regularly monitored network activity via WhatsUp Gold to ensure continuous reliability of the network and facilitate troubleshooting of any issues • Evaluated and tested applications and software development procedures to ensure program functionality according to user requirements and established guidelines• Performed Symantec Endpoint virus scans on workstations with potential indicators of risk and escalated to necessary paths in the event of widespread compromise• Utilized Axway MailGate SC to allow or deny spam email messages using blacklists and whitelists to mitigate potential security threats • Routinely performed Angry IP scans on the network to discover available IP addresses to configure new printers in production• Managed and validated users’ credentials through Symantec Validation and ID Protection to ensure successful connectivity through VIP access for Cisco VPN connection• Responsible for administration, management, and troubleshooting of network printers using HP’s Web JetAdmin management console • Managed AD accounts and placed workstations in appropriate OU containers

Woodbridge, Va

• Supported medical staff with installation, configuration, integration, and maintenance of various types of hardware, software, and ancillary devices• Installed, configured, and replaced networks cards, video cards, hard drives, RAM, and power supplies • Recommended, scheduled, and performed equipment refreshes, upgrades, and repairs across all systems• Provided on-site support and solutions for video teleconferencing setups, addition/deletion of participants, Cisco WebEx meetings, GoToMeeting invitations, and A/V issues• Performed routine virus scans on systems with potential vulnerabilities and indicators of risk that could adversely impact end-user experience, system performance, or network security• Regularly reviewed Microsoft Baseline Security Analyzer to identify systems failing to receive security updates/OS updates and patched as needed• Performed installations and up-to-date definitions of anti-virus software (MS Forefront) for all workstations• Provided backup solutions to preserve all data prior to system migration in order to mitigate potential loss of information

Reston, Va

• Provided technical support for 10,000+ end users for the MAXIMUS corporation by evaluating and resolving hardware, software, and network issues received by phone and email via IBM Lotus Notes• Performed system refreshes for over 300+ workstations as well as installation of desktops, laptops, peripherals, and software products for networked and standalone environments• Assisted in the migration effort from Lotus Notes mail client to Microsoft Outlook for 10,000+ end-users company-wide• Regularly updated user and computer accounts in Active Directory for employees, new hires, modifications, and terminations to ensure proper privileges and permissions• Assisted end-users with mobile device issues and requests including both Android and iOS platforms, and other mobile connectivity needs• Provided first line of triage and analysis of potential host-based security threats in order to identify and escalate to necessary paths for containment of threats• Administered, managed, and validated Remote Access for users using RSA hard tokens, Cisco VPN, and Citrix/XenApp to ensure two-factor authentication• Deployed and configured Check Point Endpoint Security features to maintain full disk encryption across all enterprise-wide systems• Assisted the IT Manager in creating, refining, and maintaining Standard Operating Procedures (SOPs) that involve operations and the use of desktop applications as needed

Fairfax, Va

• Provided technical support for 5,000+ end-users for the U.S. Department of Transportation by researching, troubleshooting, and resolving hardware, software, and network peripheral devices received by phone and email via Remedy • Managed patch deployment through configuration management and software distribution tools (SCCM)• Imaged and repaired enterprise systems via Norton Ghost to ensure workstations were appropriately restored and prepared for deployment to end-users• Assisted with the installation and configuration of network drops and provided support with moves, changes, or removal of workstations on the network• Identified, troubleshot, and promptly escalated network/application issues to Sr. Network/Application Engineers using Remedy ticketing system• Utilized InTrust to track compliance within the environment and to review Windows OS system level event logs for servers and desktops for unauthorized activity• Coordinated with hardware/software vendors to verify punctual product delivery and ensured that new equipment is installed and deployed according to schedule• Researched and diagnosed causes of system failures and malfunctions to ensure highest operation efficiencies, reliability, and quality performance standards

Atlanta, Ga

• Provided desktop support for 200+ and 50+ remote end-users while prioritizing and resolving user issues via a support ticketing system• Managed day to day Help Desk duties such as, domain user creation, end-user training, print server management, operational systems and operational application support, general troubleshooting, and routine system maintenance• Responsible for management of Windows Deployment Services (WDS) and maintaining up-to-date desktop images• Managed and configured building access control system as well as creating employee access badges• Configured and guided users through Virtual Private Network (VPN) Connection• Provided training and support for Microsoft Outlook, such as email archival, contact and calendar management, distribution list setup/configuration, and .PST file backups • Installed, configured, integrated, and maintained various types of hardware, software, and ancillary devices• Installed, configured, and replaced network cards, video cards, hard drives, RAM, and power supplies in desktop computers• Replaced and installed fusers, belts, drums, and toners in printers

Bachelor Of Science (Bs), Applied Information Technology (Concentration: Information Security)

Activities and Societies: Sigma Phi Epsilon (George Mason University), Intramural Basketball (George Mason University).Volgenau School.

Education record