Scott Shaw Email & Phone Number
@motivhealth.com
2 phones found area 801
LinkedIn matched
Who is Scott Shaw? Overview
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Scott Shaw is listed as Vice President Operations at MotivHealth at MotivHealth, a company with 58 employees, based in South Jordan, Utah, United States. AeroLeads shows a work email signal at motivhealth.com, phone signal with area code 801, and a matched LinkedIn profile for Scott Shaw.
Scott Shaw previously worked as Vice President Operations at Motivhealth and Director of Customer Experience at Truhearing. Scott Shaw holds Master Of Business Administration (Mba), Business Administration And Management, General from Utah State University - Jon M. Huntsman School Of Business.
Email format at MotivHealth
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AeroLeads found 1 current-domain work email signal for Scott Shaw. Compare company email patterns before reaching out.
About Scott Shaw
Scott Shaw is a Vice President Operations at MotivHealth at MotivHealth. He possess expertise in leadership, management, training, team building, call centers and 42 more skills. He is proficient in Spanish. Colleagues describe him as "Scott managed a large 24 x 7 service center for HealthEquity that was known for outstanding customer experience. He is a rare service operations executive in that he successfully achieved not only phenomenal satisfaction levels, but did so while meeting extremely aggressive financial efficiency goals. Scott is excellent at creating and maintaining a "culture" consistent with company goals, and still seeing the bigger picture of what makes a business successful. I would… Show more" and "I had the opportunity to report to Scott Shaw for a little over a year. Not only is Scott personable in his approach but he is one of the best leaders I've ever had the opportunity to work with. Even though I reported to him, he made me feel like I was a business partner not a subordinate. He valued my contribution to the team. His ability to work with, coach and teach others is extremely impressive. He was always open and receptive to ideas/suggestions from his direct reports.… Show more"
Listed skills include Leadership, Management, Training, Team Building, and 43 others.
Scott Shaw's current company
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Scott Shaw work experience
A career timeline built from the work history available for this profile.
Director Of Customer Experience
Business Development
Market Director
Senior Manager Inbound Sales/Service
Director Of Member Services
- Led managers, workforce management, training, business analysts and all hourly positions. Delivered on service level agreements. Managed $5 million annual budget. Established and maintained KPI reporting. Created and.
- Increased HSA contributions 51% with just a 35% increase in call volume by introducing a behavior based metric and increasing visibility and accountability.
- Achieved a 60% decrease in lost time by defining and rolling out utilization/efficiency metrics.
- Decreased speed to ramp time by 50% through training schedule optimization.
- Increased call quality scores 8% over five months.
Associate Director Human Resources
Led, coached and counseled operational leaders on employee relations for over 500 hourly positions. Recruited for internal promotions as well as external professional hires. Calculated and submitted short-term incentive payout. Reviewed and revised corporate policies and manager training materials. Received employment law training. Created new hire culture.
Associate Director Mobile Commerce
- Developed cost benefit analyses. Established and reported KPIs using Omniture analytics. Managed third-party relationship during development of mobile web and apps. Participated in contract negotiations, wireframe and.
- Increased repeat customer conversion by 11.93%.
- Increased repeat customer revenue per visit by over $2.
- Increased new customer conversion on mobile site by 15.5%.
Associate Director Call Center
- Led a management team of six to ten supervisors who in turn had teams of 20-25 hourly associates. Delivered on service level agreements on all inputs. Increased sales and quality. Established customer feedback loop and.
- Achieved “Top Performer” in sales, quality and conversion for five straight years.
- Drove a 13.6% increase in revenue with a new incentive program.
- Team achieved and maintained a 73% Net Promoter Score (top six in the nation per SATMETRIX)
- Increased revenue by 3.2% with a 6.4% decrease in call volume by maximizing sales opportunities.
- Worked on a team that received the highest customer satisfaction survey score in the history of J.D. Power & Associates.
Colleagues at MotivHealth
Other employees you can reach at motivhealth.com. View company contacts for 58 employees →
Margaret Jackson
Colleague at Motivhealth
Salt Lake City Metropolitan Area, United States
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CZ
Carolina Zambrano
Colleague at Motivhealth
United States, United States
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JR
Jaimie Rombaoa
Colleague at Motivhealth
Salt Lake City Metropolitan Area, United States
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KS
Kari Stott
Colleague at Motivhealth
Salt Lake City, Utah, United States, United States
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ED
Erica Diaz
Colleague at Motivhealth
American Fork, Utah, United States, United States
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GW
Garth Wolstenholme
Colleague at Motivhealth
Draper, Utah, United States, United States
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HS
Heather Steele
Colleague at Motivhealth
Bountiful, Utah, United States, United States
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CS
Carolee Snarr
Colleague at Motivhealth
Riverton, Utah, United States, United States
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CF
Chris Fairbourn, Mba
Colleague at Motivhealth
Draper, Utah, United States, United States
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LK
Lori Kotter
Colleague at Motivhealth
Magna, Utah, United States, United States
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Scott Shaw education
Master Of Business Administration (Mba), Business Administration And Management, General
Bachelor Of Arts (B.A.), Business Administration And Management, General
Frequently asked questions about Scott Shaw
Quick answers generated from the profile data available on this page.
What company does Scott Shaw work for?
Scott Shaw works for MotivHealth.
What is Scott Shaw's role at MotivHealth?
Scott Shaw is listed as Vice President Operations at MotivHealth at MotivHealth.
What is Scott Shaw's email address?
AeroLeads has found 1 work email signal at @motivhealth.com for Scott Shaw at MotivHealth.
What is Scott Shaw's phone number?
AeroLeads has found 2 phone signal(s) with area code 801 for Scott Shaw at MotivHealth.
Where is Scott Shaw based?
Scott Shaw is based in South Jordan, Utah, United States while working with MotivHealth.
What companies has Scott Shaw worked for?
Scott Shaw has worked for Motivhealth, Truhearing, 1-800 Contacts, Lumen Optical, and Healthequity.
Who are Scott Shaw's colleagues at MotivHealth?
Scott Shaw's colleagues at MotivHealth include Margaret Jackson, Carolina Zambrano, Jaimie Rombaoa, Kari Stott, and Erica Diaz.
How can I contact Scott Shaw?
You can use AeroLeads to view verified contact signals for Scott Shaw at MotivHealth, including work email, phone, and LinkedIn data when available.
What schools did Scott Shaw attend?
Scott Shaw holds Master Of Business Administration (Mba), Business Administration And Management, General from Utah State University - Jon M. Huntsman School Of Business.
What skills is Scott Shaw known for?
Scott Shaw is listed with skills including Leadership, Management, Training, Team Building, Call Centers, Customer Service, Process Improvement, and Recruiting.
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