Scott Whiting Email & Phone Number

Portland, ME, US

Portland, Maine Metropolitan Area

Portland, Maine, United States

• Coordinated communications between the Actuary, Data, and Policy teams for the Health Analytics Practice Group.
• Acted as designated note-taker for both internal meetings and meetings with clients.
• Processed client invoices on a monthly basis for services rendered.
• Performed other administrative tasks as assigned.

• Managed data intake and ran periodic reports for a petition campaign organized across the State of Maine. Successfully exceeded verified signature goal by 15,000+ by the project’s end.
• Advised managers on the most effective office floor plan and filing systems to minimize sorting errors during high processing volume.
• Additionally, served as a resident Maine geography consultant, suggesting routes for canvassers and compiling a list of municipalities with common alternate names.

Portland, Maine, United States

• Co-authored handbook for new employees, establishing SOPs that had been previously undefined.
• Produced reports for organization’s executives on behalf of the Director of Enrollment and Compliance. Was also authorized to grant exceptions to SOPs when merited.

Portland, Maine Area

• Reviewed and processed applications for participants visiting the US on the J-1 visa program.
• Uploaded approved applications to SEVIS database; collated and signed finalized applications as Alternate Responsible Officer (ARO)
• Worked with IT department and Business Analysts to design the interface of an in-house CRM database, replacing a legacy platform and 3rd-party software that no longer met industry demands.

• Analyzed Google search results for landing page quality and utility
• Organized results by relevance to user intent for any given search query

Portland, Maine, United States

Assisted clients with post-rental concernsCompiled and analyzed documents in Customer Service files for complex issuesInvestigated clients’ claims with rental suppliersAdvised clients via email of case resolution (approx. 50 files closed per week)

• Advised students on practical aspects of studying in Germany: addressed topics such as buying groceries, city transportation and adjustments to academic environment.
• Edited handbook for students embarking on Germany study abroad program.
• Co-coordinated events for Center for Global Education, such as fairs, dinners, and information sessions.

• Guided students through a better understanding of writing process: assessed strengths, weaknesses of papers' arguments; prompted original idea development.
• Advised on proper grammar and format for both academic essays and creative writing.

Assembled and processed 20-30 shipments dailyCollated bulk mailings of catalogs and promotional flyersConducted maintenance of stock inventory

Bachelor Of Arts, English, 3.4

Education record