Scott Sacks-Wilson Email & Phone Number

Leeds, England, United Kingdom

Leeds, England, United Kingdom

Leeds, England, United Kingdom

• Leading a strategic initiative to automate critical scanning & indexing capabilities; using workflows to digitise post and emails, enabling our workforce to service remotely. • Managing a £1.2M budget and tracking well under expected expenditure due to identifying & implementing MVP solutions.• Multiple delivery managers report to me for changes. I work closely with the heads of Test, Transformation, Technology, and Customer Support to ensure their R&Rs are clear and performance measurable. • Delivered key financial services capabilities, including confirmation of payee (verified payment details for customers), open banking registration, and PCI-compliant payment solutions, such as payment links via text & email. • Developed a lightweight waterfall governance model, which has now been rolled out to 30-40 delivery managers.• Empower teams by keeping waterfall at the management level through negotiating priorities with product owners (rather than dictating), thus enabling highly efficient agile teams.

Leeds, United Kingdom

• Led the business analysis for several critical projects, including file digitisation, workflow automation, contact centre resilience (IVR), and GDPR retention.• Led the business architecture analysis for a product-team structure, aligning to key value drivers and identifying critical resourcing gaps to reach MVP/strategic positions.• Acted as an agile coach, developing and training agile strategies for change, requirements, and risk. • Acted as a product owner for mortgage payment holidays, negotiating with internal stakeholders and regulators to prioritise and deliver c.30 reports within 8 weeks.• Acted as data analyst to build a complex contact centre IVR dashboard to enable MI team resources to maintain their focus on other critical work.• Acted as solutions architect for Jira, building a cross-stream front door for 3 streams & 15 product teams with optional delivery management (c.300 users/ 200 stakeholders).• Acted as scrum master, developing efficient team delivery approaches, running agile ceremonies, and resolving blockers to drive successful value realisation.

Leeds, United Kingdom

• Achieved PRINCE2 Foundation Certificate• Agile coach, rolling out agile SCRUM across the product development process, whilst maintaining a PRINCE2 analysis approach:- SCRUM ceremony standards and expectations- JIRA setup- Test management procedure- Development resource planning procedures and reports• Designed a bespoke complaints system for digital, letter and contact centre departments.Included: Time/ action/ role based workflow, role assignments, automation of letter production & distribution, validated input screens, document & file management, approvals, templated outputs, reporting to clients (performance, updates and referrals), individual/ management dashboards & performance reports, integrated comments & communications.• Took accountability for multiple roles through theend-to-end project life cycle: - Project Manager- Business Analyst/ Product Owner- Scrum Master- UAT Tester- Trainer

Howden, E Riding Of Yorkshire, United Kingdom

• Created Shipping Price Dashboard (Used to make data-driven decisions towards achieving a £1 Million annual saving)• Created GDPR Request and Verification Processes (Liaising with DPO, Customer Service, IT and 3rd party solicitors to ensure Ebuyer was compliant)• Managed projects to create manual bulk price changing tools and automatic script improvementsInvolved and responsible for: Visioning, Scoping, Technical/ Business Review, Backlog Refinement, Sprint Planning, Development Blockers and Releases.

Glasgow, United Kingdom

• Top 5% Outstanding Performance • Built, trained and implemented batch payment generation and overdraft calculation tools, which is used by circa. 250 FTE• Managed hot desking pilot and embedding period, reducing 50K pa of desk and resource usageLeadership & Coaching: Team management, chairing meetings, organising performance-based competitions and running training sessions to improve colleague PEP.

Aberdeen, United Kingdom

• Fully Booked Timetable within 3 months• Ogston Award Winner• Directed and conducted Orchestra of 50 playersExperienced Teacher and Performer, providing lessons for all ages and abilities with extensive experience in working with special needs and disabilities during lessons. As a freelance musician, I have also performed at functions, concerts and gigs across the UK and in Belgium. As a conductor, I have conducted orchestras including the Sinfonia and Lea Rig on symphonies, concertos with soloists and film music.

Aberdeen, United Kingdom

• Implemented Cash Flow Management Service for high wealth clientsWorking for financial advisors as the first point of contact for their customers. This was a communications and administration role. An above-and-beyond approach is important to support the sales process.

Aberdeen, United Kingdom

• Top 10 Performance across over 150 UK stores• Increased market share from 5-10% to 40% within 5 months• Negotiated to obtain additional brand presence, which supported a x2 growth in sales within 2 weeksAs the Aberdeen representative, I managed the Currys account relationship. I trained staff on product knowledge and in sales strategies. During my employment the store changed from under-performing, to exceeding targets, becoming a top 10 performing store across the UK.

Glasgow, United Kingdom

• Led 4 colleagues to manage up to 40 children• Extensive Health and Safety Courses• Improvising training material with changing weather conditionsTeaching the basics of Windsurfing to reach Royal Yachting Association (RYA) standards. Class sizes range from 1, to around 40, when working in tandem with other instructors.

International Diploma, Business Analysis

Modules: Requirements Engineering Business Analysis Practice Modelling Business Processes 2018 Foundation in Business Change Certificate.

Bachelors Of Music (Honours) 2:1

Specialising in violin, conducting & composition