Manage, support services and developer teams to adhere to SLA’s in a high available scalable system of a demanding end-user environment that includes telecom, data center, cloud computing, 24x7 system monitoring, remote & onsite tech support, device management, remote and privileged access management, asset management, system patching, IAM and SSO solutions. Develop support, and service improvement plans, and IT budgets in alignment with the overall IT strategy that contribute to and ensure adherence to IT governance and compliance processesImplement, and manage IT service standards and processes with an ITIL-lean methodology to ensure client-focused services are well-defined, effective, and efficient. Attention to detail with strong communication and presentation skills to interact effectively with technical and non-technical staff. Manage vendor relation and negotiate contracts to reduce IT operating expenses company wide.Lead efforts in risk management responsibilities, including creating and maintaining policies and standards, building security awareness and change/incident management. Own Disaster Recovery Planning and Testing, and manage documentation compliance of quarterly review,Work with stakeholders at every level of the organization to understand and identify requirements for improvement. Streamline operations, improve user experience productivity, and reduce operating expenses. Manage and support Salesforce, Azure AD and Dynamics implementation and user accounts in sync issues Support the continual improvement of the MER360 enterprise platform.Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, secure data standards following PHI and HIPAA regulations, purchasing, and service provision, as well as compile documentation for Audits. Knowledge of CI pipelines, deployment automation and develop and manage cloud and physical infrastructure, delivering bug free systems images.

Manage the IT operations of Draftfcb NY and its five affiliate offices, totaling over 1400 employees. Oversaw the conversion of 90 dedicated servers to a virtual environment and 3Par SAN solution. Planned and managed the server data reorganization of over 140 terabytes of data to include high levels of security, archiving and data replication. Developed and implemented standards and policies that follow best-practices. Planned, designed and manage through completion the IT infrastructure and needs of two 200 employee office build outs and relocations. As well as the complete rewiring and densification of the main office. Collaborate with resources at every level of the organization to identify opportunities for improvement that streamline company-wide operations, improve productivity, and reduce operating expenses.Develop, and recruit highly motivated IT personnel, and ensure they will provide high levels of support in a demanding and productive work environment. This includes, but is not limited to, mentoring them to achieve both their professional and personal goals and provide ongoing training. Assist in the development and forecasting of the annual department budget, manage department opex budgets. Manage employee reviews and performance evaluation processes of 11 direct reports and 1 freelancer.

Direct the operations of multiple cross-functional IT departments in support of this widely respected healthcare advertising agency. Led the creation and implementation of industry best-practice technology standards and policies that have driven the successful development of an IT infrastructure which has improved the performance and profitability of the organization. Collaborate with resources at every level of the organization to identify opportunities for improvement that streamline company-wide operations, improve productivity, and reduce operating expenses.Minimize employee turnover while maximizing employee efficiency by meticulously recruiting highly motivated personnel, and then ensuring they are provided with a supportive and productive work environment. This includes, but is not limited to, providing ongoing training and assisting them achieve both their professional and personal goals. Develop forecasts, establish baselines and oversee the ongoing management of annual departmental budgets. Manage all employee performance evaluation processes.