Responsible for Trend Micro’s Attack Surface Risk Management (ASRM) offering including strategy and execution. ASRM provides powerful insights for the modern SOC, measuring risk from vulnerabilities, misconfigurations, asset criticality, XDR, anomalies, and cloud activity: • Eliminates blind spots and reduces the attack surface with cutting-edge internal and external asset discovery.• Leverages continuous risk assessment to focus analyst efforts and prioritise remediation actions.• Automates, orchestrates and accelerates response actions to mitigate risk and respond to threats using advanced AI and ML techniques.As Director of Product Management, I oversee the entire lifecycle of ASRM from the concept phase to launching it on the market:• Define product strategy and roadmap • Work with regional teams to execute product strategy• Collect & analyze early adopter feedback to make agile changes to product strategy to align with customer and market demand• Collaborate with marketing on go to market strategies• Work with industry analysts to share our products and learn what customers are looking for

My role mainly involves cross functional communication and collaboration to improve the alignment, communication, and processes around our products and services. Hands-on with customers and colleagues from product development, sales, customer success and others, I help to accelerate feedback loops, increase efficiencies, improve feature adoption, and drive positive outcomes through inter-department coordination and sharing of in-depth product knowledge. Projects usually span multiple teams within our organisation; therefore I maintain a register of all projects organization-wide to optimize resource utilization, ensuring that work isn’t being done in silos that could benefit everyone globally.Ensuring customer success is a critical function of my role; I proactively (and reactively) connect with customers to understand their data flows and their usage of our products. I provide customers with a direct feedback channel and subsequently share this crucial information back to our internal teams. I perform research and data analytics to understand our win/loss rates and our competitive positioning, including tracking feature requests with detailed use cases and persona definitions. Producing and maintaining documentation is another of my responsibilities, including PowerPoint presentations, whitepapers and other resources as needed for enablement and customer success efforts. I also work with the Education Team to ensure product training is complete and up to date.I perform regular updates to the field on Trend Micro’s product and service strategy so that the field is informed of what is coming and to enable the field to provide valuable feedback, which could otherwise be missed.Maintaining positive external relationships with industry analysts, testing labs and systems integrators is key to enable benchmarking and driving development priorities.

Supporting our European field teams with large and complex opportunities by providing in-depth XDR expertise, helping Trend Micro customers to correlate data across multiple security layers (email, endpoint, server, cloud and network), enabling faster and response. I designed and delivered advanced security solutions to Trend Micro customers, integrating Trend Micro products with our customers' security programs. Interacting at multiple levels within customer accounts whilst demonstrating strong technical skills, thought leadership, and commitment to the customer's success. Additionally, collaborated with other Trend Micro staff to ensure that Trend Micro software solutions were successfully positioned as the foundation of a strategic security program. I placed a clear emphasis on process and data analysis as critical components in the overall solution framework, balancing both customer requirements and technology abilities against operational and security risks within the environment.Where customer requirements could not be met, I brought customer use cases and challenges to Product Management, and I also worked effectively with Support and Engineering in resolving any issues encountered during the POC stage of the project.

As a Solutions Architect (specialising in endpoint) I act as a technical bridge between our product and field sales teams by driving the creation of high quality content around the Trend Micro Product and Solution portfolio. Partnering with our field teams in enterprise customer engagements, evangelising our solutions though demos, proof of concepts and presentations.

As a member of the highly successful UK sales team my role is to drive and manage the technology evaluation stage of the sales cycle for customers across multiple verticals in the North East/West of England and Scotland. My objective is to be seen as a trusted advisor and demonstrate to customers how Trend Micro are best positioned to solve their security challenges using our extensive suite of security solutions.Working closely with the channel, strong collaboration with account managers, product management and marketing is key to ensuring the highest conversion rate of technical evaluations to sales. Day to day responsibilities include design and delivery of Proof of Concepts, production of technical documentation and responding to RFPs.

Focussing on the early stages of customer engagements I worked alongside the sales team across multiple verticals on customer opportunities ranging from £50k to £2m. Defendpoint is Avecto's revolutionary endpoint security software that protects businesses from today's advanced threats by combining Privilege Management, Application Control and Sandboxing in one integrated solution.Looking after stage 2 of the sales cycle it was my responsibility to show clients how we could solve their business challenges using Avecto's technology. My day to day responsibilities included delivering product demonstrations, attending onsite meetings, installation and configuration of customer’s evaluations and producing high quality technical documentation such as RFP responses and Statements of Work.

Working in the Microsoft Consultancy practise my role had a strong focus on physical and virtual desktop technologies. As a Principal Consultant I delivered both Presales and Postsales technical consultancy to new and existing customers, leading teams of consultants in the design, delivery and implementation of customer engagements. A key area of focus was providing Pre-sales qualification, bid response and designing desktop consultancy engagements. Other responsibilities included: Conducting Technical Design Workshops  Writing Proposals Costing Engagements  Production of High Level & Detailed Design Documents

A FTSE 250 Victrex is the world’s leading manufacturer of high performance polyaryletherketone (PEEK) materials. Victrex PEEK plastic excels in hostile environments and with more than 30 years of experience, Victrex has a production, technology, customer service, and distribution team that spans more than 30 countries worldwide. As Group Infrastructure Manager my role was to plan, organize, and manage resources and operations to ensure the stable operation and continuous development of Victrex’s global ICT infrastructure: This included the specification, development, maintenance and optimisation of key functional areas, including the desktop environment, network and server infrastructure, information management, security compliance and telecommunications systems. Victrex’s global network was built in 2005 on legacy TDM circuits & was running near full capacity with no scalability. I researched the market and ran a tender process with eight market leading vendors: Upon my recommendation the £1m contract for the provision of a three year, eight country network was awarded to Masergy Communications. The transformation of the network enabled the commissioning of Data Centres in Manchester & London. With the foundations in place I then started to look at enhancing the desktop environment. I felt it would be unrealistic to try and deploy so many machines globally with my in-house resources and therefore recommended that we enlisted the help of an integrator. In partnership with SCC I delivered Windows 7 & Office 2010 throughout Europe, America & Asia using Microsoft SCCM 2007R2.Responsible for the management of an extended virtual team consisting of 11 who were complemented by key partners offering specialist skills: The effective management of these partners was vital to ensuring continuous business operations. I was responsible for the management of Victrex’s IT supply chain and solely responsible for controlling an £900K operational budget.

Reporting into the Director of Performance & Governance it was my responsibility to define the strategic approach to Information Management & Technology and lead on the delivery and maintenance of the data and systems required for the effective running of the agency and the integration of systems with both customer and suppliers.The support of the desktop infrastructure within the agency is outsourced and therefore the successful management of this contract was vital: I built a relationship with the organisation, established SLA’s, implemented call reporting and monthly service review meetings. I provided support and maintenance for the server, storage and remote access infrastructure. Another area of responsibility was to design and deliver technical solutions to business challenges: I implemented SCCM to deliver a common operating environment to fourteen different models of hardware and I also implemented a mobile email platform running on Nokia E Series devices accessing Exchange 2003 through a Juniper SSL VPN.I managed a team of four comprising of an Applications Architect, a Programme Management Officer and two Data Analysts: This team was responsible for the production and representation of all performance related and management information.

Implementation of a primary & secondary site SCCM solution for a leading delivery network: Zero touch operating system deployment, software distribution and patch management for 400 desktop clients.

Responsible for building and maintaining a mission critical network infrastructure capable of supporting Latitudes industry leading digital marketing operation. Latitudes infrastructure needed to be capable of sustaining the vast growth rate and had to be flexible enough to support the frequency of change.When I joined Latitude the infrastructure consisted of 2 sites (connected over an SDSL VPN) with 3 servers and was supporting 35 users. Today infrastructure consists of a 100 user highly available 3 node MPLS/VPLS WAN, 30+ servers, a Microsoft virtualisation environment & a resilient Cisco IPT platform. In order to ensure maximum uptime I have implemented various HA technologies including a File/Email Cluster, SQL Mirroring & NLB on the Web Farm: Business Critical services have also been migrated to a Data Centre. I have protected the perimeter using Checkpoint Firewalls, Bluecoat Proxy/AV and WebRoot SaaS. Backups are offsited daily to an Asigra vault.I also held the position of Business Continuity Manager within Latitude. I took the initiative to form a Business Continuity Team, schedule and chair bi-annual workshops and produced the company’s Business Continuity Plan. The plan has been used successfully for thefts, severe weather conditions and most recently the Swine Flu Pandemic.Working closely with Latitudes Supply Base another of my responsibilities was the creation and control of the companies > £1million IT budget. I was responsible for the generation of larger purchase orders and held monthly reconciliation meetings with finance to ensure any anomalies were dealt with appropriately.I was responsible for the management of the five Technical & Professional Services team members, this included: Weekly 1:1’s, Quarterly PRP reviews & day to day line management duties. Reporting into the board I produced monthly board packs containing information relating to the status of projects, issues, SLA performance and the revenue generation.

Senior Manager for UK’s leading Search Engine Marketing companyResponsible for the management of the Infrastructure TeamImplement new solutions to increase availability of core systemsMobilised workforce using OMA/Windows Mobile/iPhonesMigrated business critical applications to 24x7 Data centreImplemented new technologies inc Checkpoint, Bluecoat, SAN, Online Backup, MPLS & VoIP

I was employed as a Systems Engineer to work in the Secure Solutions division of Datel owing to my infrastructure experience and Microsoft expertise. The majority of my time was allocated to working on a classified MoD Naval network in the capacity of Technical Lead on several high profile projects: This involved capturing the end user requirements, transposing them into design specifications, system test and build. In addition to my MoD responsibilities I was also given primary responsibility for the technical support contract of a small but attractive client based in the South. Role highlights: Senior Microsoft technical authority within Datel Technical Lead on System Upgrade from NT4 to 2000 Server & XP Pro Technical Lead on RSA SecurID 6.0 design & deployment Technical Lead on Infrastructure upgrade: Server’s, Racks & Components WAN Support inc Cisco, 3-Com & X-Kryptor’s & Network Infrastructure Implemented Ghost imaging procedures: This reduced build time by 65%

Working in the Managed Service division as a Senior Support Analyst my main responsibility was responding to server related incidents that arose on the 1000 user customer network: There were 55 servers most of which were NT 4 with a small percentage of OS/2. Generally the day to day responsibilities involved network administration, new server installs, server repairs and where necessary 2nd & 3rd line support. I was the senior member of the 5 analyst team and acted as a point of escalation for the more junior members of the team. I was seconded by the Professional Services division for 12 months to work as a Technical Consultant on the localised Common Operating Environment deployment: This included system build, user acceptance testing, open pilot deployment and the co-ordination of the signed off roll out. Role Highlights: Senior member in a team of 5 analysts supporting a 1000 user network Seconded by Prof Services as a Technical Consultant for 12 months  Required to deputise for the Operations Manager in his absence Installed Veritas NetBackup for SAN using Compaq MSL 5052 Library Implemented MS clusters using HP Proliant Servers and HP Fibre SAN’s Developed std ops procedures which significantly improved SLA perf

Sole engineer at a high profile 1000+ user client in DarwenResponsible for the repair or replacement of all faulty hardware Required to meet the 95% first time fix target for hardware faults

Provided consultation and proposals for new and existing customersDeployed Novell 4.11, NT, Exchange, Proxy, GroupWise & CitrixWAN solutions using ISDN & Kilo stream LinesDemonstrated, installed, supported and tailored Sage Line 100

Assist IT Manager supporting the Novell/Windows 3.11 networkDuring four months of my time at Crown I was the acting IT ManagerCorrected the computerised stock take proceduresResponsible for supporting Sage Sovereign accounts systemResponsible for daily procedures including backups