Scott Chapman Email & Phone Number

Saint Johns, Florida, United States

I lead infrastructure design and implementation for our analytics customers at Aimpoint Digital.

Redmond, Washington, United States

(employment through company acquisition March 2021)

Redmond, Wa

• Cultivate strategic partnerships with cross-functional teams and client base• Hire, lead, coach, and develop 2 FTE IT direct reports during periods of high growth and ambiguity• Facilitate career growth and performance conversations and reviews• Raise the bar and improve team support metrics over 40% year over year• Lead and own expansion for multiple locations, maintaining tight SLA’s to exceed expectations and ensure delivery of consistent client experience • Develop ongoing strategy and SOPs for executing HQ moves, building scalable solutions and employing LEAN/Agile mechanisms • Lead and manage 3 HQ moves, insisting on highest standards and delivering against tight deadlines• Manage and deploy complex IT projects for client firms with 20K+ client firm users• Employ critical thinking and weigh potential impacts of various architecture designs while looking around corners to assess for unintended consequences and global scalability • Build and maintain critical client relationships across multiple industries, resulting in high degree of client satisfaction, excellent feedback, and repeat engagements• Assess client’s technical needs, creating and implementing plans to solve complex internal issues• Maintain the highest degree of confidentiality and discretion in sensitive IT environment• Manage $350K annual IT budget, exceeding leadership’s expectations year over year • Report to CFO and COO, giving feedback, guidance, and insight on talent solutions, business strategy, and finance/budgeting, supporting organizational health and business metrics• Lead and build improvement processes, reducing deployment time and complexity while increasing performance of overall output and decreasing cost • Design and deploy 60+ enterprise reporting applications for clients across industries

Redmond, Wa

• Lead Tech Team of 4 that supported 500+ users, producing over 2 million test results weekly on embedded devices from refrigerators to set top boxes• Lead and develop agile team during period of high growth • Design and implement server upgrades to group’s compiling and OS testing processes that reduced build time by 80% and reduced server count by 75% • Grow lab’s ability to support 4 additional product teams while maintaining aggressive SLAs, utilizing LEAN solutions and mechanisms • Plan and execute tech lab move during final stages of teams’ ship cycle, while meeting power, space, cooling, and growth goals• Deploy and maintain a large, (256 CPUs) self-service VM cluster for test and development purposes, automating thousands of VM builds per week.

Redmond, Wa

• Devise and implement strategies to increase lab’s ability to support growing product team and lab services• Build and maintain embedded device test infrastructure, servers, SAN, disaster recovery plan, and test infrastructure • Implement and maintain large self-service VM for test and development purposes

Greater Seattle Area

• Re-design all network and desktop security to adhere to PCI data security standards• Migrate and develop new in-house ERP system• Develop and implement VPN, disaster recovery, and business continuity protocol and systems• Reduce consulting costs by $80K per year• Upgrade all production servers, redesigning network layout for performance and stability• Deploy desktop management system to all desktop and laptops• Provide desktop and application support for 100 employees

Greater Seattle Area

• Develop and market Chapman Solutions, executing plan for business development and managing referral sources while maintaining the highest standards for service and security• Maintain all appropriate business licensing, accounting, and record-keeping • Build client base, managing client relationships and engagements, while continuing to pursue professional growth and university degree• Execute services of onsite and remote technical assistance, including network applications for medical offices, hardware upgrades, and disaster recovery planning• Manage database design, mapping plans for end-to-end implementation from client onboarding• Provide client-centered and strategic consulting solutions, collaborating with clients to help them drive growth and business initiatives

Worked with District network personal to migrate all computer labs and class room computers to District controlled Windows 2000 Domain.Managed all user account for students and faculty.