Manage Agile Scrum Teams in various capacities, through several key roles including Product Owner, Business Systems Analyst, and Certified Scrum Master – sometimes simultaneously. This required the development of business requirements, managing complex deliverables, and maintaining constant, daily communication with Stake Holders throughout the organization including Legal & Compliance, Business, Operations, Marketing, Training, Software Development, QA Testing - to effectively and simultaneously balance the delivery of various Point of Sale Product Upgrades, System Enhancements, and eradicate platform defects. All with a focus on customer experience, regulatory compliance, mitigation of risk, and maximizing business opportunities.

Responsible for all P&L, Training, Marketing, and product governance for Company branded Prepaid Visa Card. This required ongoing daily vendor management oversight, constant monitoring of costs, revenue, and product performance. Developed KPI reporting tools, field training, and management of both internal and external marketing.

Report to Owner and manage business development operations and direct day-to-day activities involving all revenue opportunities with new and existing clients. Structure strategic proposals, assist owner in negotiating business terms, and the successful close of sales transactions. Leverage company reputation, knowledge, and experience to maximize opportunities in an extremely competitive commercial construction market.• Direct the creation and implementation of new company sales collateral, including a refreshed logo, new proposals, Power Point presentation, as well as the development, launch, and ongoing management of new company website.• Formalize a sales pipeline monitoring process through the implementation of Microsoft CRM and weekly sales tracking meetings with three project managers.• Develop and present proposals and sales presentations for key business opportunities.• Cultivate business relationships with economic development, civic, and industry leaders to better leverage the company’s stature within the business community.

Oversee all aspects of a residential care program for approximately 30 adolescent teens placed in the care of the Glenn Springs Academy by the Department of Social Services. Areas of focus include financial administration, regulatory compliance, brand management, fundraising, public speaking, grant writing, collaboration, historical preservation, human resource management, and strategic planning. Selected Accomplishments:• Orchestrating a massive business turn-around to operate a $1.1 million dollar budget and create fiscal stability, a long-term strategy for debt elimination, and cash management & accounts payable systems during a tumultuous economic environment for non-profits.• Changing the organizational culture to further embrace mental and physical wellness through various forms of counseling, therapy, exercise, and healthy lifestyle choices resulting in a high school graduation rate of 100% during my tenure with a population historically graduating at the rate of 10%, and successfully matriculating six Glenn Springs Academy boys into college.• Personally authoring successful grants with the United Way of the Piedmont, Spartanburg County, Spartanburg County Foundation -Women Giving for Spartanburg (twice), and Spartanburg Downtown Rotary Club totaling over $235,000. • Was presented the 2010 United Way of the Piedmont, Sylvia Stahley Outstanding Speaker’s Award.

Manage pre-construction processes including property acquisition due diligence and permitting. Additional areas of responsibility included managing vertical construction, development of a process management system, and selection and management of professional service providers. Significant responsibilities include:•Supervising all facets of budget management, permitting, site work, vertical construction, customer communication, and public relations of $25 Million, 465,000 square-foot Home Depot build-to-suit distribution center in Winchester, VA•Orchestrating design, permitting, and budget administration of a $750,000 public road based on specifications of the Virginia Department of Transportation (VDOT) requiring significant lobbying and communication with Frederick County Virginia, VDOT, civil engineers, and site construction contractor•Crafting the criteria and process for managing property acquisition due diligence and evaluation for the purchase of nearly 400 acres of industrial real estate in the Southeastern and Mid-Atlantic United States•Representing company interests in permitting and public hearings in various communities where development operations were present. This required creating and maintaining rapport with various gatekeepers, including municipal administrators and local governing bodies.•Creating the Johnson Delivery System explicitly outlining all JDA methodologies from the beginning to end of the development process. It was produced from scratch to flow chart processes, document all relevant company procedures, reduce legal liability, and for both process and continuous improvement purposes.

Plan and manage the administrative, financial and operational activities of distribution center operation with $1.4 million in annual sales and storage assets in excess of $50 million. Responsible for all facility related P&L, business development, project management, customer service, labor and facility supervision. Create and utilize efficiency and profitability metrics for continuous operational improvement, develop and train standard procedures for ten employees, manage all personnel issues, and cultivate positive customer relations through constant communication and needs analysis.

Supervise corporate staff members and manage sales efforts of executive staff, as well as direct all corporate marketing, advertising, and measurement of sales metrics. Responsibilities included the creation of company sales proposals, opportunity pipeline management, and company representation at industry related programs.

Recruited and hired by company president to develop and deploy systematic procedures, manage corporate human resource and personnel issues, and assist with transformation of company infrastructure and mission. Significant responsibilities included:

Responsible for knowledge of the entire local IKON product line for demonstration and solution selling purposes. Managed sales of color printing solutions for the Upstate South Carolina Marketplace. Developed and continually conducted account reviews for key customers to ensure profitable growth of equipment sales.

Facilitated educational, leadership, and team building programs for students, faculty & staff. Primary responsibilities included Orientation for 600 incoming freshmen and their parents annually, advising student organizations, Campus Life Center facility operations, Student Life administrative budget management, and representation at various recruitment functions including speaking on behalf of the University at recruitment and orientation programs.