-Responsible for daily management of the hearing center, ensuring business efficiency through effective management-Manage, train, develop, and support audiology staff-Ensure policies and procedures are established, consistently communicated, and compliance is achieved-Develop hearing center budget and forecasts, and report on trends-Recommend and drive process improvements and efficiencies based upon data-Ensure staff is trained and compliant on all operational systems-Oversee patient satisfaction and communicate results with staff and leadership-Incorporate best practices in all business operations and financial analysis-Provide innovation and strategic input on hearing center business growth initiatives to leadership team-Assign responsibilities to staff and ensure execution and completion of initiatives and projects

-Manage a billing staff of 7 in order to meet monthly and quarterly revenue goals. -Consult with agency Program Managers on financial data in efforts to improve program financial performance.-Provide leadership on interdisciplinary teams to address IT growth, ICD10 and other related initiatives. -Manage vendor relationships related to Revenue Cycle projects

Responsibilities:- Built and maintained customer relationships at all levels including C-Suite to meet revenue retention and cross sell goals- Maximized adoption and usage by proactively providing consultative guidance on revenue cycle process improvements to current customers- Identified opportunities for product development and methodically build business cases to drive product and service enhancements- Represented and managed more than 50 client relationships across 12 health systems, representing over $2M in revenue- Operated as a liaison between Sales, Operations and IT to offer consultative solutions to customers that include process improvement recommendations- Served on the Global Sales Ambassador Training team which included delivery of training sessions to our global sales force.

Huron Healthcare, a division of Huron Consulting Group, is a management consulting firm that helps clients in the healthcare industry improve performance, reduce costs, leverage technology and stimulate growth

ProSperus is a subsidiary of Integrated Medical Partners, and offers practice management services from the implementation of PMIS/EMR systems to revenue cycle management, credentialing, administrative staffing and practice analytics for office based physican groups and specialists. ProSperus transforms how physicians manage their practices to effectively leverage technology, processes and staff to improve clinical outcomes, increase compliance and enhance the long term profitability of the practice.

Ingenix is a leading health information company that provides technology, services, and consulting. Ingenix acquired AIM HealthCare in June of 2009. Manager of Revenue Recovery 2003-2010 Managed field operations in Wisconsin territory, supervising between 12-18 account managers. Ensured account manager productivity based at providers and enhanced relationships with day to day operations contacts. Administered annual budget of $20M. Trained and educated new account managers. ~Increased recovered dollars 90% during tenure by improving employee efficiencies, identifying and correcting workflow flaws, and improving client relationships to increase general business levels. ~Ranked among top five quality score in company on quarterly basis 9 quarters in a row (2007-2010) through team development and continuing training for veteran employees regarding changing quality requirements.~Achieved a lower staff turnover rate than the company average (staff tenure was 4.5 years vs 1.5 year company average) due to individualized coaching and targeted motivation to each employee.~Analyzed workflow and created customized recovery process for provider clients during implementation phase and in ongoing relationship in order to allow for a seamless integration of Ingenix services into client site, creating cost savings for clients as human capital could be reallocated to other projects. ~Collaborated with sales department in a cross functional manner to add new business; assisted in implementing 5 major hospital systems as new clients.~Received additional training in team building, communication skills and client management.

Assigned to a provider billing office, established relationships with business office staff and assisted in adjudication of problem patient accounts. Researched overpaid claims and supported an expedited process for claim resolution between provider and payer. ~Achieved 96% score on annual quality review.~Consistently exceeded daily and monthly goals for productivity, both in claim production and recovered dollars.~Administered tracking project for region over a three month period to analyze root cause and develop solutions for errant work by internal staff.~Appointed as field trainer for new account managers after 8 months of employment

Nation's CareLink provides insurers with turn-key underwriting, underwriting support, and claims services in the Long Term Care insurance arena.~Coordinated sales and marketing efforts from a Long Term Care services company to insurance company clients. ~Developed and supported multiple request for proposals, including producing the finished proposal format. ~Called on small to medium sized insurance companies to provide underwriting support and claims services. ~Assisted in creation of new marketing campaign, including new company logo and branding.~Filled a newly created position and supported development of position description and job duties.