Scott Seipold Email & Phone Number

Manchester, England, United Kingdom

United States

IBM, Southbury, CTManaged digital web delivery of 8 cloud-based technology benefits and services, including software access, training reimbursement, and development phase technical support.- Drove $7M annual sales of multi-tiered subscription service packages while reducing headcount overhead 73% through streamlining operational processes.- Negotiated $2.1M operating budget and service contracts across multiple teams and geographies.- Owned end-to-end expert support and timely severity 1 problem resolution to 5K+ business partner companies, ensuring client satisfaction and sustaining 88% subscription renewal rate.- Solicited and utilized subscriber feedback, identifying requirements and driving design, development, user acceptance testing, and deployment of enhancements to streamline processes, meet continually evolving needs of subscribers, and sustain competitive edge.- Drove development, legal approval, translation, and deployment of modified program usage terms and conditions (contracts / agreements) to align with market changes, legally binding in 18 languages across 100+ countries.- Operated secure, audit compliant environment for digital software catalog of 16K+ IBM software, middleware, and operating system solutions, serving 50K+ image downloads per month.- Operated professional training and certification reimbursement rebate program, processing 30K+ claims and delivering $16M+ reimbursements in 46 currencies, enabling thousands of professionals to expand skills and achieve certifications / badges.- Collected and reported benefit usage, key performance indicator (KPI) tracking, and forecasting to senior management and stakeholders.- Trained Watson Artificial Intelligence (AI) on PartnerWorld fee-based benefits to expand Business Partner support options, reduce redundant live agent tasks, and shorten Q/A response time.

Southbury, Connecticut, United States

Operated secure environment for digital software catalog of 16K+ IBM distributed software, middleware, and operating system solutions serving 50K+ image downloads per month.- Controlled operating budget, provided technical user support, process enhancements, and severity 1 problem resolution, ensuring customer satisfaction.- Led software delivery migration project from CD delivery to all electronic distribution, decreasing operating costs by 70%.

Southbury, Connecticut, United States

Directed professional training and certification reimbursement program that delivered $1.2M annual reimbursements in 46 currencies across 100+ countries.- Supervised and supported teams of claim processing agents across 5 geographies.

Southbury, Connecticut, United States

Designed, coded, deployed, and operated software solution validation process workflow tools.- Wrote and managed "Ready-For" emblem usage legal agreement terms and conditions, supported in 18 languages and legally binding in 100+ countries.

Southbury, Connecticut, United States

Maintained tiered benefit information and legal contracts for worldwide PartnerWorld for Developers benefits Track Guide, including website content, layout, and legal translation into 18 languages.- Developed best-of-breed electronic and hardcopy signature acceptance process for legal agreements.

Southbury, Connecticut, United States

Championed team of 20 agents providing deskside technical assistance to 3K+ on-site clients. - Co-created Client Build Lab, decreased workstation build, configuration, and user training 83%.- Achieved 42% operating cost reduction, earning 2 monetary awards.

Southbury, Connecticut, United States

Site-wide client workstation upgrades for 3K+ on-site clients.- Conducted client interviews to explain rollout project, gathered statistics on client's current platform, configuration, and individual needs. Upgraded platform, configured and tested all applications, then delivered workstation and trained client.

Milford, Connecticut, United States

Supported Director of Design Practices. Worked with internal clients in design, layout, and production of executive level presentations. - Created and maintained electronic library of staff and executive presentations.