Scott Serzen Email & Phone Number

Fayetteville, Ar, Us

Rogers, Arkansas, United States

Pinnacle Groves community liaison responsible for marketing & sales for the community. By implementing a comprehensivesales & marketing plan including building positive relationships with business referral sources and qualified prospective residents. Utilizing creative solutions to increase the awareness of the Pinnacle Groves community services. Educating staff as to their role in marketing the community. Being able to attain excellent resident & community satisfaction through the solicitation of feedback. Assisting prospects through their decision making process using interpersonal skills, with the capability of relating to those prospective residents and their families and having the ability to close the sale.

Fayetteville, Arkansas, United States

Relocated to be closer to family members. Discovering passions, seeing new places, reconnecting with old friends. Avoiding coronavirus.

Ft. Lauderdale, Fl

Health care Consultant, Advocate, Liaison for long term health care. Liaison between health care professionals and family members explaining complex medical and financial issues. Hire and schedule home health caregivers so family members would have coverage 24/7 for medical, therapy, nutrition needs. Responsibilities included scheduling medical appointments for Drs. of various specialities. Patient care advocate durning hospital and nursing rehabilitation stays. Meeting with Drs. implementing patient medical care plans specific to that speciality. Coordinated project management with licensed contractors for home handicap accessibility remodel. Set up financial custodianship and estate legal coordination.

Durango, Co

Plans, develops, directs, monitors and supports all operational, administrative, clinical, human resources, customer service and fiscal matters for facility programs and services.Ensures the appropriateness of resident care meets state and company regulatory standards. Hires, provides training for and retains quality staff to carry out facility services and programs.Manages transition of residents from independent living to assisted living and if needed memory care within the same community.

Durango, Colorado

Worked with Physicians, family members coordinating admission needs with placement availability.Implemented tour training for on site facility management.Converted referrals into admissions with a 90% conversion ratio. Developed community connections with education of differences for admission between assisted living facilities versus skilled nursing facilities.Kept buildings at or above 95% occupancy.

United States

Analyze, Develop, & Execute plan to improve facility performance for underachieving buildings not meeting census goals.These goals were attained by partnering with regional clinical & sales leadership, facility management departments.Plans were created for sustainability to make sure changes were implemented and applied.Develop current, new & underdeveloped referral sources.Work with facility sales team to improve skills through coaching and sustainable plans.Focus on sales call activity to generate admission referrals, then improve referral to admission ratio to above 80%.Partner with the clinical, financial team to avoid unnecessary denials.Create relationships with hospital case managers, discharge planners, hospitalists, medical practices, clinicians for increased referrals.Trained facility sales personal to develop new business strategy in those individual markets.Achieved 100% success rate with over 15% growth rate at each facility by improving sales and management training and also using sustainability plan.

Colorado, Wyoming

Vice Presidents Cabinet - top sales performers of the companyCEO roundtable member - top employees of the companyWork with facility admission directors executing sales & development plans helping to create growth & census at or above budget goals.Coached admission directors to meet budget goals thus achieving their bonuses in over 90% of the facilities.Concentrating on productive sales call activity to generate necessary admission referral volume.Partner with facility financial, clinical, administrative team to stop admission denials.Developed strategic plans for markets identifying key customers increasing referral business.Motivated team by building personal relationships through consistent communication.

Durango, Colorado

Partner with administrator & facility management team focusing on census growth.Coordinated clinical and financial requirements for admissions from hospitals and community into the facility.Executed sales & business development creating growth with census at or above budget goals.Developed and implemented strategies working with Physicians, various health care professionals and the community to obtain new customer referrals.Converted referrals into admissions with an 85% ratio.Grew existing business with relationship building and coordination of facility customer service.Achieved over 80% market share.Vice President's Cabinet - top sales performers of company.

Colorado, New Mexico

Coordinated Orthopedic total joint surgeries according to Drs. time sensitive schedules.Set up instruments and implants at hospitals for smooth, efficient surgeries.Presented in service training to hospitals, Drs. offices giving updated product knowledge saving time for individual training time.Developed new business through prospecting, presentations and following up with these customers.

Durango, Colorado

Project Manager for residential home builder

Ft. Lauderdale, Florida

Orthopedic Implant Sales Representative & full line operating room products.