Scott Shaler Email & Phone Number

Long Beach, California

As an independent contractor, I work on a wide variety of retail projects ranging from secret competitive shopping to working directly with management to create, stock, and maintain store displays.

Pasadena, California

• I served as the primary point of contact via telephone for persons seeking disaster assistance.• I was selected for a special team which conducted interviews to determine eligibility for specialized programs and prepared the findings for analysis.• I researched, analyzed, and advised applicants on the status of their application, what they needed to do to proceed, determine what obstacles may have affected their eligibility, and provided resources and references to help them with their needs.• I provided technical guidance and instruction to co-workers, both local and in other departments, to better assist applicants and accomplish one-call resolution.

Anaheim, California (Disney'S California Adventure Park)

Ghirardelli Chocolate CompanyAnaheim, California (Disney’s California Adventure) 2015 - 2017Chocolateer• I proactively explained the advantages of our store over others at the Disneyland Resort to Annual Passholders to increase repeat customers.• I developed a return customer base that waited specifically for me because of my product knowledge and outgoing personality and was the subject of many fan postings on social media as well as guest compliments.• I consistently achieved top scores on secret shop reports.• I developed the ability to communicate with guests effectively regardless of language, age, or disability.• I helped train new cashiers and taught them best practices and was viewed as a subject matter expert by my coworkers.

Long Beach, California

• I achieved annual operations audit scores in the 90th percentile for 5 years, which consistently ranked in the top 5 scores for the Orange County area. At the Long Beach store, this was a 12-point improvement over the previous year’s score.• I improved internal operations audit scores in the district by leading rotating mock audits of each district store. I further organized monthly meetings with district leaders to resolve issues in executing operations.• I frequently presented and was spotlighted on regional calls for my excellence in leading teams of 3-15 coworkers in executing bi-weekly merchandising refreshes. • I designed a streamlined system of inventory organization, controls, and maintenance which was implemented by leaders at multiple locations as it reduced customer wait time and shrink while increasing add-on sales.• To reduce the amount of product returns, theft, and misapplied discounts, I trained sales representatives and managers in proper daily operational practices and followed up with coaching as needed. • I functioned as an Assistant Manager by assisting sales representatives with customer issues; triaged customers to ensure a great retail experience, and opened/closed the store for the business day.• I helped increase sales by educating staff on new promotions and sales incentives daily and demonstrated how they could use these tools to increase their sales in ways not previously considered. • Several of the top sales reps at my stores attributed their success to my nurturing them early in their careers, providing encouragement and coaching to help them succeed in a challenging and fast-paced environment.

Long Beach, California

• While working as a temp in the mailroom, I saw ways to simplify and improve efficiency in processing claims records requests from health care providers. With the department trainer’s assistance, I implemented these changes and increased efficiency over 50%. • I was frequently requested by different teams in the Claims department when individual short-term assignments ended, in recognition of my performance excellence at each task assigned to me.• While answering the claims department hotline, my manager and coworkers were impressed with the way I diffused an irate provider who vehemently threatened to sue me, my supervisor, and the company over an unpaid claim. By the end of the call, the provider was so impressed with how I took ownership of the issue, she apologized and offered me an Office Manager position (I declined because I felt it was a conflict of interest.)

Long Beach, California

• I delegated responsibility and coached 5 colleagues in accomplishing daily tasks, which improved productivity, fostered teamwork, and created a cohesive department.• I cultivated a return customer base who purchased solely on my recommendations, which were founded on my extensive product knowledge and observations of buying trends.• I was repeatedly recognized for leading the department in selling store membership cards. I helped increase overall card sales in the department by sharing my sales practices with co-workers.• I identified trends in merchandise sales and promotions, and proactively ordered additional inventory in anticipation. This often led to our store having available inventory when other locations were sold out. • I learned how to design and merchandise free-form sales displays based on cultural trends, new releases, and sales. I improved upon my training by combining product from different departments into cohesive displays that led to increased ‘add-on’ sales.

Long Beach, California

• While successfully managing a small high-volume computer lab I learned how to hire and schedule 3 lab assistants on a weekly basis as well as how to research, write, and submit requisitions to the State for upgrading lab computers and equipment. • I developed a following amongst students because of my ability to teach computer literacy skills to people who had never used a computer before. In response, I trained my assistants how to better assist these students, and writing a series of step-by-step instruction sheets on how to perform common tasks.

Long Beach, California

• A former instructor asked me for advice on how he could integrate instruction of an audio editing program in an upcoming Radio Production class. I exceeded his expectations by teaching myself the program, formulating a course plan for teaching digital and analog radio production, writing the syllabus, and creating a workbook in the period of ten days.• I authored a workbook that cast the student in the role of a production assistant with real life assignments at a radio station. I followed each scenario with dialog from a fictional training director which broke down each assignment step-by-step, building on knowledge gained from previous assignments. • I ensured the success of my project by volunteering as Teacher’s Assistant during the semester, presenting the digital production portion of the class each week to both the students and the instructor.• The success of the class and materials I created prompted the department head to pitch the sale of the workbook and course plan to the developers of the audio editing program.

Bachelor Of Fine Arts (Bfa), Digital Media Design - Focus On Animation

Activities and Societies: Student Council representative, Member of OASIS - Otis Art Students In Service

Certificate, Business, Management, Marketing, And Related Support Services, 92%

Technical Theatre/Theatre Design And Technology

Associate Of Arts (A.A.), Liberal Arts; Technical Theatre/Theatre Design And Technology

Activities and Societies: KLBC Radio - Music Director, Associated Men StudentsPrimary field of study was Technical Theatre and Stagecraft.