Scott Sharo Email & Phone Number

Greater Philadelphia Area

• Run monthly Core Network Reliability meetings for executive leadership. Collaborate with contributors across the company to present up to date readouts of network availability and trends, plans and status updates for network upgrades and improvements, as well as refinements to maintenance and restoration processes.• Collaborate with several engineering/project teams to provide executive leadership with overview and objective understanding of Core Network emerging architecture technologies as they pertain to improving and sustaining reliability. • Created, deployed, and managed a Global Reliability Program to improve and maintain platform resiliency through analysis and exercise. Managed a team responsible for identifying gaps in quality/resiliency and implementing plans for improvement across varied technical hardware and software products. Reported status updates to C, P, and VP – level senior leadership on a regular basis for continuous observability.• Collaborated with global technical engineering teams and senior operational leadership to create observability for cross-functional dependencies and drive down customer-impacting outages, by leveraging geographical redundancy and high availability to maximize resiliency.• Utilized data analytics to identify target areas for improvement and process development.• Led multiple improvement projects resulting in operational savings of over $4M/year through resiliency testing and resource allocation analysis. Simultaneously improved product stability and reduced overhead.• Managed development team creating software applications for anomaly detection through machine learning and real-time data analysis.

Horsham, Pa

• Led the operational shift to focus on emerging IP and cloud-based and OTT technologies. Shifted the organization to provide process and service solutions for next-gen technologies and offer evolution plans and implementation roadmaps to customer MSOs.• Collaborated with customers and technical project managers across service regions to provide a scope of business needs for product development and process improvement, as well as establish KPIs and plan for delivery.• Made customer solutions scalable to maximize value while reducing SLA cost for continually evolving technical strategies.

Horsham, Pa

• Coordinated the redesign of an MSO simulation lab to facilitate the planning and implementation of headend engineering processes for MSO customers. Reduced the cost of travel and training expenses for field technicians by centralizing a learning center for operations at company headquarters. Reduced the cost of SLAs by creating the ability for vendor techs to train on-site.• Redesigned validation processes around an agile structure for repeatability and sustainability over time for continued contracts.• Created standardized format for process documentation across all vendor and customer requests for engineering operations. Trained team on documentation process for knowledge transfer to field personnel and technicians.

Bensalem, Pa

• Coordinated and led multiple network optimization projects to maximize performance and improve quality while reducing operational costs.• Maintained and improved regular performance reporting of the Northeast Regional Market for senior leadership. Including network expansion, consolidation, situational modifications, and accompanying performance metrics.