I am currently helping to solidify the Nielsen Company as the leader in audience measurement through superior customer service and panel maintenance. As a Research Interviewer specializing in Rechecks (old accounts, angry people), I am skilled in de-escalations, building bridges, and creating relationships. I like to leave every conversation knowing I've made a friend, and that translates to the company, as well.My past work experiences are wide and varied--ranging from Big Bird to Bourbon. I am also an "edu-tainment" specialist. I demo products and sell them as I show them--while teaching technical information in an entertaining manner. I can quickly digest information and create promotional sales products either in spoken or written form, and I can photograph or design promotional vehicles to assist in the sales process. My customer service has been heralded as the "best in the business" by none other than Mickey Mouse and that Parrot at Busch Gardens, Tampa.It doesn't take a master's degree to know what amazing customer service can do for a company, but I have one. Combine a master's degree in technical writing and editing with a graphic designer's eye and a detail-oriented methodology, and you get my unique "magic maker" abilities. My experience brings problem-solving to a wide variety of settings. I coined the term "project solving" in my book, "Collaboration in Environmental Education and Technical Communication." I have additional writing, editing, and design credits in more than 20 different publications. I know people remember me for my warm, friendly, and outgoing personality. This translates well into my ability as an expert communicator ready and able to perform and analyze top customer service and quality management procedures.Specialties: Customer Service processes & QM, problem-solving, graphic design, website analysis, audience analysis, journalistic writing, editing, research work, technical writing, copywriting, photography, project management, technical communications, promotions, communications, liaison, environmental education, recording memories.
Listed skills include Editing, Copywriting, Project Management, Graphic Design, and 19 others.