Scott Sim Email & Phone Number

• Forecast customer needs based on past customer trends and specific customer requirements. • Handled multi-million-dollar portfolio of assets every month.• Utilized forecasts to generate purchase orders and work with international suppliers to maximize revenue and prevent downtime for stakeholders.• Interacted with worldwide supply chain operations, including: Vendors, 3rd party transportation providers, and international production plants.• Worked with various internal departments such as marketing, finance, sales, and transportation to generate strategies to exceed customer expectations.• Responsible for Western Hemisphere supplies.

• Employed as a Fulfilment Analyst (FA), deployed machines on behalf of Xerox to end users. Utilized time management skills and organization to maximize the revenue recognition and customer satisfaction.• Act as a point of contact and support for internal and external customers on a daily basis to solve problems when issues arise in the Order Through Install process, and to elevate customer experience • Trained to do short term rental contract input, as well as a mentor to new FA colleagues. Able to prioritize and communicate effectively to all members who come in contact of the fulfillment process- sales, end users, controllers, service.• Simultaneously manage order backlogs for a variety of sales teams to ensure optimization of inventory management and maximization of equipment installs each month on behalf of Xerox.• Coach sales representatives to ensure validity of all delivery and install transactions and to manage customer expectations. • Liaise with sales representatives, project managers, logistics department, and service teams to facilitate the implementation and successful install of large fleet deals of machines.

• Prepared statistics for Annual Report which was tabled in Parliament in conjunction with the Quality Assurance unit.• Primary liaison between Office project team, several government departments and private sector representatives. Responsible for information gathering regarding available options for replacing or upgrading Reviewed project reports produced by the Inquiries and Investigations unit, ensured information about those reports in the data base was correct and complete. Conducted analysis to identify any trends over a three year period.• Lead researcher responsible for data collection and analysis for a research project in support of the Procurement Practices Review unit.