Scott Smiley Email & Phone Number

Charlottesville, Virginia, United States

I supervise a team performing telecommunications equipment and application migration at a client site.

Harrisonburg, Virginia, United States

* Manage the fleet to deliver clean and well-maintained equipment.* Perform profit/loss analyses.* Hire and mentor new team members.Track and itemize inventory.* Manage the personnel budget.* Ensure that customers receive the highest quality of care.* Keep track of fuel receipts and petty cash.* Clean and monitor the premises, and maintain a secure environment.* Participate in ongoing continuous U-Haul education through U-Haul University.

Henrico, Virginia, United States

As the "Swiss Army knife" my responsibilities are varied. A Field Relief Manager (FRM) relieves General Managers (GM) for time off as needed. We audit for compliance of company policies reporting to the Marketing Company President (MCP). FRM's assist in training of center personnel. As an FRM you learn all aspects of the U-Haul retail business. These duties include retail store management, logistics, call center operations, equipment rental, equipment repair and maintenance, retail storage… Show more As the "Swiss Army knife" my responsibilities are varied. A Field Relief Manager (FRM) relieves General Managers (GM) for time off as needed. We audit for compliance of company policies reporting to the Marketing Company President (MCP). FRM's assist in training of center personnel. As an FRM you learn all aspects of the U-Haul retail business. These duties include retail store management, logistics, call center operations, equipment rental, equipment repair and maintenance, retail storage business, U-Box operations and how these different components interact to form a U-Haul center. As a position not in the chain of command with responsibilities that include helping GM's become compliant it is a daily balance of communication skills. In this way you are used for everything; similar to a "Swiss Army knife". Show less

Williamsburg, Virginia, United States

I process outpatient radiology orders and record requests while making the experience of coming into the hospital as relaxed and stress free as possible.

Williamsburg, Va

Tax season is back again! This year I am on my own in a Walmart kiosk. I have held the #1 nationally rank in customer service since February. Client quotes:"I love Mr.Scott Smiley he stayed extra to help me out he went above and beyond your workers knows exactly what they are doing very professional love this place""Scott smiley was the nicest ever ,funny Knew what he was talking about explained everything so i could understand! I will be back especially if he is… Show more Tax season is back again! This year I am on my own in a Walmart kiosk. I have held the #1 nationally rank in customer service since February. Client quotes:"I love Mr.Scott Smiley he stayed extra to help me out he went above and beyond your workers knows exactly what they are doing very professional love this place""Scott smiley was the nicest ever ,funny Knew what he was talking about explained everything so i could understand! I will be back especially if he is there!""The time the guy took with us and went over everything. And the coupon savings.good job I will be back next year!"I believe these speak for themselves. If you want experienced proven talent, hire me. Show less

Hayes, Virginia

This position was seasonal part-time. I assisted clients in working through their 2017 taxes by reviewing client data to see what applicable deductions and exemptions will be the best benefit to them.

Williamsburg, Virginia

This position was seasonal part-time. I assisted customers in choosing the best tool for their needs by learning tool specifications and uses then applying 30 years of experience in their uses.

Gloucester, Virginia

Part-time automotive parts counter sales.

Richmond, Virginia Area

Regretfully this is on hold for the moment. My focus is expanding my knowledge of human perspectives and how to make this part of my life make a positive difference for my daughter's future. My specialty is finding commonality within diverse groups to achieve a common goal. The teams I have worked with have placed first or top of class in every instance. My re-education has allowed understanding of the future leaders of our Nation. It has been humbling and enlightening. I would not trade… Show more Regretfully this is on hold for the moment. My focus is expanding my knowledge of human perspectives and how to make this part of my life make a positive difference for my daughter's future. My specialty is finding commonality within diverse groups to achieve a common goal. The teams I have worked with have placed first or top of class in every instance. My re-education has allowed understanding of the future leaders of our Nation. It has been humbling and enlightening. I would not trade it for the world. Show less

Summit Point, Wv

The facilitation, origination and implementation of NRA civilian firearms training classes. Shooting range design and management.

Charles Town, Wv

• Supervise, monitor, discipline and lead floor Officers in their daily duties. • Certified as Red Carpet Customer Service Trainer• Investigate, document and report all incidents medical, personnel or property that occurred on property. Conduct performance appraisals and daily operations briefs; Survey and monitor facility for safety and security hazards at all times; mentor and train junior staff members; helped to implement iTrack reporting system; revised and restructured… Show more • Supervise, monitor, discipline and lead floor Officers in their daily duties. • Certified as Red Carpet Customer Service Trainer• Investigate, document and report all incidents medical, personnel or property that occurred on property. Conduct performance appraisals and daily operations briefs; Survey and monitor facility for safety and security hazards at all times; mentor and train junior staff members; helped to implement iTrack reporting system; revised and restructured departmental employee database; assisted all departmental personnel with any MS Office questions and other PC related issues. Show less

This entailed the gathering of information, writing of detailed reports, interviewing subjects and verifiers for security clearance investigations.• Reported 5 security risks and violations• Detailed to another district to assist with case load resulting in 1 national security breach report.• Participated in risk assessment and development issue identification of agreement between USIS and a partner company.• Extended assignment to rapid response team for case closure to… Show more This entailed the gathering of information, writing of detailed reports, interviewing subjects and verifiers for security clearance investigations.• Reported 5 security risks and violations• Detailed to another district to assist with case load resulting in 1 national security breach report.• Participated in risk assessment and development issue identification of agreement between USIS and a partner company.• Extended assignment to rapid response team for case closure to increase monthly revenue. Show less

The initial task was the daily management of a 10 person call center team. I was then assigned the tasking of the entire 86 person call center’s resource allocation.• Use of individualized coaching created 2 Team Leads and one Operations Supervisor• Creation of a temporary ticketing interface for the UK, Denver and Reston allowed the development team to transition to the permanent system enabling the data collection for baselines for performance metrics. • Decreased the response… Show more The initial task was the daily management of a 10 person call center team. I was then assigned the tasking of the entire 86 person call center’s resource allocation.• Use of individualized coaching created 2 Team Leads and one Operations Supervisor• Creation of a temporary ticketing interface for the UK, Denver and Reston allowed the development team to transition to the permanent system enabling the data collection for baselines for performance metrics. • Decreased the response time to 10 minutes and increased accuracy 50% to allow 15 minute cycle times for call center resource allocation. Show less

These duties included processing address change notifications and requests including field verifications and delivery I created a 10 user inbound call tracking and record keeping application in MS Access that is still used. I trained the other call persons in use of the database.

My duties were to develop all processes for recruitment, employment screening for this start-up company. The end result was to be a scaled approach in multiple markets managed from a central location. This included marketing materials, new hire procedures for drug testing and other screening resources.

Convergence PBX product implimentation for the U.S. market. This included the development and management of all processes, requirements, SLA, invoicing, finance agreements, vendors relationships, pricing componets, compliance, product metric reporting, sales training, approval and compisition of marketing materials, negotiation of CPE leasing agreement changes, billing and all other aspects of the product development and implimentation. In addition to the cPBX product set I provided process… Show more Convergence PBX product implimentation for the U.S. market. This included the development and management of all processes, requirements, SLA, invoicing, finance agreements, vendors relationships, pricing componets, compliance, product metric reporting, sales training, approval and compisition of marketing materials, negotiation of CPE leasing agreement changes, billing and all other aspects of the product development and implimentation. In addition to the cPBX product set I provided process development support to the VPN, point-to-point microwave transmission, convergence LAN and electronic billing products. During this time I developed Functional Requirements Generation Tool to make the seperation of functional and business requirements easier and the CPE ordering and tracking database requirements for cPBX. For these efforts I was awarded the Global Enterprise Markets Award for Q2 2002 by C&W PLC our parent company. Show less

This position was the management of the software technical support staff for CDR analysis, electronic billing software and custom useage reporting for the top 10% of C&W's client base. I directed the development, implementation, customer training plans, sales training, migration plans for software releases, special reporting on all voice billing data. This included developing and implementation plans for software release using only department internal resources. This resulted in a 40%… Show more This position was the management of the software technical support staff for CDR analysis, electronic billing software and custom useage reporting for the top 10% of C&W's client base. I directed the development, implementation, customer training plans, sales training, migration plans for software releases, special reporting on all voice billing data. This included developing and implementation plans for software release using only department internal resources. This resulted in a 40% Increase in total versions of software being supported to a 98% satisfaction level. My team supported more than 3,400 licensed user in over 2,800 customers with a team of 6 people. Show less

Bachelor’S Degree, Business, Management, Marketing, And Related Support Services

In the Fall of 2014 I was accepted into VCU as an undeclared student. I felt then and still do that the knowledge I seek is not limited.

Associate'S Degree, 2 Year To 4 Year Transfer Program - Business Admin/Wind Energy, 4.0

These courses prepared me to transfer to VCU's 4 year program by Fall 2014. Classes taken preparing for the transition: CIS108 Computer.

Programming In Ms Access - Office 97, Certificate

This continuing education class was working in Microsoft Visual Basic in conjunction with Microsoft Access 97.

Visual Basic Programming Core Concepts, Certificate

This continuing education course was designed to teach the basic requirements for Visual Basic programming.

Diploma, Mathmatics, Art, Science

Activities and Societies: Track team, Chorus, Swing Chior, Theater, Chess Club, Weight Lifting All county chorus, All state theater.