Executive oversight of extremely large, complex, multi-year, high-value software technology deployments in the healthcare payer industry. Utilize Lean process improvement and Change Management skills to optimize current and future deployments.

Designed a cloud-based solution providing instant status communication via text & email messages to parents and kids of sports clubs to announce last minute schedule changes (e.g. inclement weather). This experience provided broad insights into all aspects of running a small technology business.

Drive technology strategy and programs across the US Oncology 27 large medical practices nationwide by understanding individual Practice strategy; vetting new practice technology solutions; developing individual & combined technology roadmaps; oversight of solution vendors' deployment methods; and optimizing key practice processes. Led program oversight for critical time-sensitive Practice solution initiatives (e.g. Telephony replacement, EMR migrations, Telemedicine roll-out, Prior Auth best practices). Developed frameworks for a new Customer Success approach, Technology Solution Deployment model, and Process Maturity model.

Process improvement, re-engineering, and capability building across all technology functional areas in the organization. Led teams of internal consultants and mentored 400+ projects across multiple McKesson BU's (Provider Technologies, RelayHealth Pharmacy, and Specialty). Drove tangible organizational benefits of $40+ million. Certified as a Six Sigma Master Black Belt. Trained and certified Green Belts and Black Belts. Expanded and led multiple organizations to support project growth and expansion across multiple McKesson Business Units.

Led a specialized medical claims payment system for boutique payer organizations both domestically and internationally. Built a 40+ person organization through significant growth which included the creation of new functional groups, established consulting partnerships, created new product lines, oversaw the transition of system hosting, and growth of business outsourcing. Direct responsibilities for the P&L consisting of Product Mgt, Account Mgt, Development, QA, Implementation Services, Technical Support, and Claims Processing Services team. Acquired by McKesson in 2007.

A web-based testing system for school systems to assess student/teacher knowledge. Directed the design team to create a SAAS testing portal which provided Riverside Publishing the vision of web testing capabilities. Lead a team, including an OEM vendor, to design, build, and integrate a small hand-held wireless testing device for use in the classroom. Lead the Product Management, Implementation, Training, Content, and Support groups. Acquired by Riverside Publishing in 2001.

An imaging, workflow, and contact management system used by major insurance payers including CIGNA, Kaiser, United Healthcare, Walmart and BCBS plans. Lead a 50-person group including Implementation Services, Technical Services, Configuration Services, and Training driving $12M+ annual revenues. Led the deployment of key early implementations with Tufts, CDPHP, and Kaiser. The project with Tufts was featured in the 1995 Harvard Business School video "Re-engineering the Services Organization". Acquired by SunGard in 1995.