Scott Snow Email & Phone Number

San Francisco, Ca, Us

Stronghold creates industry-tailored virtual payment networks that facilitate card, ACH, and cryptocurrency transactions for businesses and consumers.• Built Stronghold's 1st distinct enablement, support, and success functions.• Launched our first cryptocurrency-based rewards program which improved retention.• Launched our first financial services offerings which expanded revenue and improved retention.• Launched our 1st promotion program which vastly improved adoption and utilization. • Ensured the success of new channel partners by teaming to make our joint customers successful.

Consultancy that works with VC firms and VC-backed SaaS companies to improve CS results.• Improved customer health at Figure Eight (AI/ML) by separating enablement & Professional Svs.• Accelerated P2P SaaS investment decision of top VC by providing Customer Success insights• Advised Silicon Valley VC on enterprise customer journey from purchase initiation to success

Redwood Shores, Ca, Us

Leading SaaS & PaaS Master Data Management (MDM) and data-driven apps.• Launched Value Assurance program which increased NPS to 20+ and NRR to 110%• Achieved 4.5+ CSAT with customers such as: Google, Subway, HP, Marriott, Petco, Pfizer, J&J• Implemented COE & PSA which incr. sales 2x, utilization 3X, and achieved profitability

San Francisco, California, Us

Global P2P SaaS, PaaS, & network we grew to over 1.5M companies in 150 countries.• Success lead on sales teams that closed 20 lg. ent. incl.: AMEX, Nike, LinkedIn, UPS, GM• Launched enablement methodology that incr. NPS to +53 and engagement 250%• Transformed enablement services from loss leader (i.e., free) to profitability in 12 months

New York, Ny, Us

Acquisition providing a P2P SaaS solution to 500K companies that even today (NKA, SUA) remains the driving force behind JPM's entire commercial card business. • Deployed success methodology & enablement wizard that reduced time-to-value by 75%• Success lead on sales teams that closed 100+ lg. clients incl: Verizon, MasterCard, Hertz• Rolled out customer management system which improved CSAT from 60% to 90%

Us

A startup we grew into the leading OTP SaaS provider before acquired by J.P. Morgan.• Success lead on sales teams that closed 75 lg. cust.: Coca-Cola, Toyota, T-Mobile, JPM• Reduced time-to-deploy 25% and improved productivity 4x by standardizing enablement• Grew the enablement from 1 US resource to 20, and services revenue from $0 to $10MM

Us

• Led Xign/Accenture team which increased Keyspan's early-pay discounts $800K/yr., improved productivity 33%, achieved 98% on-time payment, and reduced op. costs $500K.• Sold $8M in new customer service sales plus 12 add-ons, and generated 3 new leads.• Exceeded all goals for Payless ShoeSource (supplier onboarding, cost reduction, early-pay discounts, and short timeline) while going live across the US and Asia.

Paris, Fr

A promotion from the Sr. Consultant position at EY, which was acquired by Capgemini• Led ERP enablement at Insight Comm. making possible hyper-growth & acquisition for $3B• Led operations sys. enab. for Vance Int’l supporting hyper-growth and acquisition for $67M• Sold over $2M in add-on service sales

London, Gb

We grew EY Management Consulting year-after-year until acquired by CapGemini for $11B.• Supported hyper-growth of SFX Ent. with serial merger integrations until acquired for $4.4B• Led team that deployed an ERP solution that consolidated McGraw-Hill and S&P financials• Designed a shared service center for the CEO of VNU Media that reduced cost 23%

Newark, New Jersey, Us

After four promotions in four years, I managed a joint Prudential/Accenture team in the selection of a derivative investment system that mitigated the risk of a catastrophic trading event. Preceding positions included: Staff Accountant, Sr. Staff Accountant, Business Systems Analyst, and Operations Supervisor.

Mba, Major 1: Management & Org. Behavior | Major 2: Marketing | Concentration: Entrepreneurship

Bs, Finance