Scott Snow Email and Phone Number
Scott Snow's Location
San Francisco, California, United States, United States
Scott Snow's Contact Details
Scott Snow work email
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Scott Snow personal email
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About Scott Snow
Led four Customer Success teams at VC-backed SaaS and fintech companies from startup to scale. Through hyper-growth, his teams have sold to and guided over 100 of the Fortune 500, 22 federal agencies, and thousands of other companies to value. Programs resulted in sub 5% churn and +53 NPS.
Scott Snow's Current Company Details
Scott Snow Work Experience Details
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Vice President Of Customer SuccessStronghold Feb 2021 - PresentSan Francisco, Ca, UsStronghold creates industry-tailored virtual payment networks that facilitate card, ACH, and cryptocurrency transactions for businesses and consumers.• Built Stronghold's 1st distinct enablement, support, and success functions.• Launched our first cryptocurrency-based rewards program which improved retention.• Launched our first financial services offerings which expanded revenue and improved retention.• Launched our 1st promotion program which vastly improved adoption and utilization. • Ensured the success of new channel partners by teaming to make our joint customers successful.
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Vice President Of Customer SuccessPinnacle Customer Success Jun 2019 - Feb 2021Consultancy that works with VC firms and VC-backed SaaS companies to improve CS results.• Improved customer health at Figure Eight (AI/ML) by separating enablement & Professional Svs.• Accelerated P2P SaaS investment decision of top VC by providing Customer Success insights• Advised Silicon Valley VC on enterprise customer journey from purchase initiation to success -
Vice President, Global Professional ServicesReltio Jan 2018 - Jun 2019Redwood Shores, Ca, UsLeading SaaS & PaaS Master Data Management (MDM) and data-driven apps.• Launched Value Assurance program which increased NPS to 20+ and NRR to 110%• Achieved 4.5+ CSAT with customers such as: Google, Subway, HP, Marriott, Petco, Pfizer, J&J• Implemented COE & PSA which incr. sales 2x, utilization 3X, and achieved profitability -
Vice President, Professional ServicesTradeshift 2014 - 2017San Francisco, California, UsGlobal P2P SaaS, PaaS, & network we grew to over 1.5M companies in 150 countries.• Success lead on sales teams that closed 20 lg. ent. incl.: AMEX, Nike, LinkedIn, UPS, GM• Launched enablement methodology that incr. NPS to +53 and engagement 250%• Transformed enablement services from loss leader (i.e., free) to profitability in 12 months -
Vice President, Customer Enablement, Jpmorgan Xign CorpJ.P. Morgan Jul 2007 - Feb 2014New York, Ny, UsAcquisition providing a P2P SaaS solution to 500K companies that even today (NKA, SUA) remains the driving force behind JPM's entire commercial card business. • Deployed success methodology & enablement wizard that reduced time-to-value by 75%• Success lead on sales teams that closed 100+ lg. clients incl: Verizon, MasterCard, Hertz• Rolled out customer management system which improved CSAT from 60% to 90% -
Director, Customer Success & EnablementXign Corporation Jan 2004 - Jul 2007UsA startup we grew into the leading OTP SaaS provider before acquired by J.P. Morgan.• Success lead on sales teams that closed 75 lg. cust.: Coca-Cola, Toyota, T-Mobile, JPM• Reduced time-to-deploy 25% and improved productivity 4x by standardizing enablement• Grew the enablement from 1 US resource to 20, and services revenue from $0 to $10MM -
Manager, Customer Success & EnablementXign Corporation Sep 2002 - Dec 2003Us• Led Xign/Accenture team which increased Keyspan's early-pay discounts $800K/yr., improved productivity 33%, achieved 98% on-time payment, and reduced op. costs $500K.• Sold $8M in new customer service sales plus 12 add-ons, and generated 3 new leads.• Exceeded all goals for Payless ShoeSource (supplier onboarding, cost reduction, early-pay discounts, and short timeline) while going live across the US and Asia.
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Manager, High-Growth Practice (Startup To $1B)Capgemini Consulting Apr 2000 - Sep 2002Paris, FrA promotion from the Sr. Consultant position at EY, which was acquired by Capgemini• Led ERP enablement at Insight Comm. making possible hyper-growth & acquisition for $3B• Led operations sys. enab. for Vance Int’l supporting hyper-growth and acquisition for $67M• Sold over $2M in add-on service sales -
Senior Consultant, High Growth Practice (Startup To $1B)Ey Apr 1998 - Mar 2000London, GbWe grew EY Management Consulting year-after-year until acquired by CapGemini for $11B.• Supported hyper-growth of SFX Ent. with serial merger integrations until acquired for $4.4B• Led team that deployed an ERP solution that consolidated McGraw-Hill and S&P financials• Designed a shared service center for the CEO of VNU Media that reduced cost 23% -
Associate Manager, Financial SystemsPrudential Financial, Inc. 1992 - 1996Newark, New Jersey, UsAfter four promotions in four years, I managed a joint Prudential/Accenture team in the selection of a derivative investment system that mitigated the risk of a catastrophic trading event. Preceding positions included: Staff Accountant, Sr. Staff Accountant, Business Systems Analyst, and Operations Supervisor.
Scott Snow Skills
Saas
Crm
Enterprise Software
Business Process
Integration
Professional Services
Management
Product Management
Erp
Start Ups
Process Improvement
Project Management
Business Process Improvement
Management Consulting
Program Management
Cross Functional Team Leadership
Software As A Service
Vendor Management
Business Strategy
Enterprise Resource Planning
Professional Services Automation
Customer Relationship Management
Outsourcing
Machine Learning
Relationship Management
Team Management
Performance Management
Professional Services Delivery
Service Delivery
Contract Negotiation
Sap
Oracle Fusion Middleware
Oracle Financials
Oracle E Business Suite
Peoplesoft Financial
Budget Management
P&l Management
Start Up Ventures
Early Stage Startups
Start Ups Management
Rapid Growth
Profitable Growth
Ipo
Pre Ipo
Staff Development
Organizational Development
Project Estimation
Sales Process Implementation
Sales Presentations
Scott Snow Education Details
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Nyu Stern School Of BusinessMajor 1: Management & Org. Behavior | Major 2: Marketing | Concentration: Entrepreneurship -
University Of DelawareFinance
Frequently Asked Questions about Scott Snow
What company does Scott Snow work for?
Scott Snow works for Stronghold
What is Scott Snow's role at the current company?
Scott Snow's current role is Proven customer success executive who has led four startups to scale.
What is Scott Snow's email address?
Scott Snow's email address is ss****@****ail.com
What is Scott Snow's direct phone number?
Scott Snow's direct phone number is +141521*****
What schools did Scott Snow attend?
Scott Snow attended Nyu Stern School Of Business, University Of Delaware.
What are some of Scott Snow's interests?
Scott Snow has interest in البيئة.
What skills is Scott Snow known for?
Scott Snow has skills like Saas, Crm, Enterprise Software, Business Process, Integration, Professional Services, Management, Product Management, Erp, Start Ups, Process Improvement, Project Management.
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