Scott Sommer Email & Phone Number

New York, Ny, Us

New York, Us

SE team solves pre and post launch client problems through writing code to support many different aspects of the platformTeam proactively identifies gaps in the product and develops internal tools to help Engineering stay on task with product roadmapTeam reactively handles an incoming ticket queue to address (often time sensitive) client specific requestsCommon requests include building custom Javascript tag configurations, third party post-backs and custom creative logicQuarterly ticket completion rate improved from 40% in Q2 2019 to 95% since Q3 2019Function as a Jira administrator for all of Client Strategy + Engineering Product & Design in addition to core responsibilitiesCreated new Jira workflows and configured 30+ automations to unlock increased operational efficiency across the organizationWritten Python scripts to schedule, pull and surface key real-time JIRA metrics and push results to a shared dashboards

New York, Us

New York, Ny, Us

Built the SE team from the ground up, expanding from 2 to 6 members by end of Summer 2019Improved team's first-response time SLA success rate from 40% to over 90% in less than 6 weeksOwned several key pieces of the pre-sales process, most notably LiveConnect tagging on advertiser/retail websitesWorked closely with Business Intelligence teams to build custom alerts, automated reports and Looker dashboardsEstablished new Salesforce ticketing processes to ensure efficiency and quicker turnaround/completion times

New York, Ny, Us

Built the Solutions Engineering (SE) department from 1 member in NY to 12 across the US and UKProvided mentorship and a reliable escalation point in case issues need to move beyond first point of contact.SE team provided technical support both internally and client direct for all facets of a campaignWorked with sales during scoping and acquisition/pre-launch phases and client services post-launch Optimized and enforced existing business processes across teams to efficiently implement new processesRan monthly company technical education sessions on ad space/basic front-end web debugging

New York, Ny, Us

Hybrid role balancing tech knowledge and people facing skills while supporting over 50 different Taboola clientsWorked with global publishers and media providers ranging from enterprise/strategic to emerging/SMBs collaborating with external engineering teams on more complex implementationsDeveloped curated knowledge base for Taboola products and integrated off-shore QA as personal quarterly projectsCollaborated with product and R&D teams to resolve bugs and implement new features, tracking issues via JIRA and SlackLead A/B testing and various other optimization initiatives that resulted in 30% increase in overall client revenue

San Francisco, Ca, Us

Primary technical support resource in remote NY officeEstablished foundation for Sales Engineering team, which did not previously exist at the companyFocused on understanding the nuanced technical integrations with external partners/inventory sources.Tested and verified AdRoll pixel implementations to ensure code was placed correctly and transferring data as expectedDirectly assisted clients with dynamically passing revenue to AdRoll’s dashboard for ROI tracking

New York, New York, Us

Oversaw all account activity for proprietary Java-based platform, monitoring performance of 10 project managersCompleted multiple site re-designs for major retail brains and full site builds while being actively involved in all facets of development, notably front-end changes, back-end third party integrations and extensive testingFirst level of escalation for all clients in the event issues needed support beyond the main point of contact.Helped all parties to understand the flow of information between all systems, while working alongside developers to ensure all processes are as efficient as possible.

New York, New York, Us

Astoria, New York, Us

University Park, Pa, Us

New York, Ny, Us