Scott Sorci Email & Phone Number

Austin, Texas, United States

Full-Stack Development:Spearheaded full-stack development projects utilizing Django for the backend and TypeScript React for the frontend on GitLab, ensuring seamless integration and collaboration between server and client-side components.Version Control Mastery:Proficiently managed and maintained codebase using GitLab, implementing robust version control strategies to enhance collaboration and streamline development workflows.Backend Excellence:Engineered scalable and efficient backend solutions with Django, optimizing database performance and ensuring the seamless flow of data between the server and frontend components.Frontend Expertise:Developed responsive and dynamic user interfaces using TypeScript and React, enhancing user experience and ensuring compatibility across various devices and browsers.Code Reviews and Collaboration:Conducted thorough code reviews, providing constructive feedback to team members and fostering a collaborative development environment on GitLab.API Development:Designed and implemented RESTful APIs in Django, facilitating smooth communication between the frontend and backend components.

Customer Success Support:Assist Customer Success team and clients with diverse engineering queries, including admin tasks, data integrity checks post-portal mergers, and troubleshooting platform issues.Technical Integrations:Configure integrations between Indio portals and external software (Agency Management Systems, SSO, Email) using SDK, API, or SAML, enhancing connectivity and functionality.Bug Ticket Management:Triage, manage, and troubleshoot bug tickets, ensuring validity and providing relevant details to the engineering team. Conduct weekly meetings to prioritize and expedite Customer Success bug resolutions.Scripting and Automation:Develop Python scripts utilizing the API to automate admin tasks, empowering teams and customers with additional tools and capabilities within the Indio platform.Data Reporting and Analysis:Generate Looker/SQL reports and queries to extract valuable insights, contributing to informed decision-making processes.Communication Facilitation:Facilitate effective communication among customers, Customer Success, and engineering teams, ensuring seamless collaboration and issue resolution.

Austin, Texas, United States

Client Training Documentation:Developed comprehensive step-by-step training and troubleshooting guides, empowering clients with user-friendly resources for efficient onboarding and issue resolution.Versatile Technical Support:Offered expert technical support across diverse platforms, including PC, Mac, hardware, software, security, and email, ensuring clients received prompt and effective assistance.Customized Application Configuration:Configured applications to align with specific customer needs, tailoring solutions to optimize functionality and meet individual requirements.Employee Database Training:Conducted training sessions for clients on employee databases and technical requirements, equipping them with the knowledge needed to navigate and utilize the system effectively.Best-Practice Guidance:Provided valuable best-practice guidance on customer processes, contributing to the optimization of workflows and ensuring the adoption of efficient and effective practices.

Austin, Texas Area

- Utilized Python, Pandas, Jupyter Notebook and SQL to accurately report on core business metrics- Created and scheduled Docker Containers to run automated Email Deliverability data processing and insertion into Redshift database- Managed Product Team's Tableau reporting utilizing both Maria DB and Redshift - Automated multiple processes with Python, saving ~ 30 hours per month

Austin, Texas

- Used Vanilla JS to integrate 1,000+ customer websites with Google Analytics and FB Pixel.- Built internal tool for CS Department, in turn, reducing errors and process time by 96%.- Used VBA to improve upon billing process, reduced time by 40% each month.

Austin, Texas Area

- Built customer success department from the ground up. - Developed new processes and trained CSRs on them.- Strategized with the Product team to convey paramount client feedback

- Set records for customer satisfaction, tickets solved and calls taken. - Administered company-wide email deliverability system- Participated in the “Buddy” program, mentored one of the highest grossing sales reps- Completed leadership development program

Rocklin, Ca

Associate'S Degree, Geology/Earth Science, General

Lower Division, Criminal Justice And Corrections