Scott Span, Msod, Csm, Acc Email and Phone Number
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𝙈𝙮 𝙛𝙤𝙘𝙪𝙨 𝙞𝙨 – 𝙥𝙚𝙤𝙥𝙡𝙚. I support clients to create people-focused cultures and a great employee experience. Survive and thrive through change and transition. And identify and overcome what is holding them back, change behaviors, and achieve their goals.𝗖𝗼𝗻𝘀𝘂𝗹𝘁𝗶𝗻𝗴: I have diverse experience working in multiple industries including Fortune 500 companies and small to midsize businesses. I also work with the public sector government in civilian and defense. My consulting and advisory work is primarily in the areas of technology adoption, digital transformation, culture, change management, and employee and customer experience. I support organizations to create people-focused cultures and achieve rapid results. I collaborate with clients in achieving success through people-creating organizations where engaged employees enjoy working and customers enjoy doing business.𝗧𝗿𝗮𝗶𝗻𝗶𝗻𝗴: I partner with management teams, senior leaders, and small business owners to design and facilitate interactive training that delivers rapid results. I apply my background in organizational development, behavioral science, and adult learning to customize training and facilitation, ensure metrics are established, desired learning objectives are met, and delivery is aligned to organizational culture. I incorporate my sense of humor via stories and exercises to create a space for levity in learning. Topics include: leadership presence and effective communication, leading through times of change, behavioral sales training, technology adoption and integration, generational differences and more.𝗖𝗼𝗮𝗰𝗵𝗶𝗻𝗴: I am an International Coaching Federation (ICF) trained coach. I guide people willing to dig deeper to identify and overcome what’s holding them back, change behaviors, and achieve their goals. I coach individuals and teams at all levels from executives, to middle management, to emerging leaders and interns. I also work with entrepreneurs of growing businesses. I support you to get stuff done. I call it GSD. I don’t need a deep dive into your industry or expertise. Coaching is about the process, and I am a process guy.I’m a published author on various topics of organizational development and leadership. Including, authenticity and authentic leadership. I hold a Masters in Organization Development (MSOD), am a certified Scrum Master (CSM) and an International Coaching Federation (ICF) certified coach. I have certifications in various, change, team dynamics, and behavioral assessment tools. I also hold a government security clearance.
Dr. Nancy Grasmick Leadership Institute
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Leadership Coach, Next Level Leaders ProgramDr. Nancy Grasmick Leadership InstituteSilver Spring, Md, Us -
Leadership Coach & Sr. Advisor, Change Management | Technology Adoption | Project ManagementTolero Solutions Jul 2008 - PresentSilver Spring, Md, UsOur focus is – people. At Tolero Solutions we believe that happy employees make for happy customers. Through consulting and advisory work, we support clients to create people-focused cultures and a great employee experience. And to survive and thrive through change and transition. Via our coaching work, we support clients to identify and overcome what is holding them back, change behaviors, and achieve their goals. https://tolerosolutions.com https://tolerosolutions.com/coachingMy clients have called me…the workplace therapist, boat rocker, system viewer, change wizard, dot connector, truth teller, and keep it real coach. Provide leadership and team coaching focused on increasing self-awareness, identifying patterns and ways to shift perception and change behaviors to overcome obstacles and accelerate performance. Team coaching focuses on increasing trust, improving accountability, defining team habits and behaviors, transparent communication, and aligning teams that are new or reforming.Perform project management using various frameworks such as Agile, Scrum, and Kanban.Implement change management and technology user adoption strategies, for ERP (Workday, Oracle, SAP), EHR (Cerner) and Mergers (M&A).Develop and deliver multi-channel and geographically dispersed strategic communications.Design and deliver virtual and classroom training and facilitation. Facilitate strategic planning and process improvement sessions identifying gaps, process redundancies, inefficiencies, and training needs.Specialties:Digital TransformationProject Management Change Management Executive CoachingTechnology User AdoptionTransformationStrategic CommunicationsTrainingProcess ImprovementStrategyCustomer ExperienceEmployee EngagementLeadership Development Generational DifferencesOrganizational Development Survey Design DiversityAccountability Organization DesignCultureHealthcare AdvisoryTalent Management -
Member, Coach & ConsultantConsortium For Change Aug 2021 - PresentConsortium for Change (C4C) is an invitation-only network of select coaches, consultants, leadership development experts, and change and transformation advisors. The group enables us to drive change and scale-up for Business Insite Group (BiG) engagements by capitalizing on our ability to quickly convene talent from our diverse network. -
Leadership Coach, Next Level Leaders ProgramDr. Nancy Grasmick Leadership Institute Dec 2021 - PresentTowson, Maryland, UsThe Next Level Leaders (NLL) leadership development program is one of several transformational programs offered at the Dr. Nancy Grasmick Leadership Institute. It is intended to build mid-level managers into leaders with impact. Learn more here: https://www.towson.edu/grasmickleadership -
Member Board Of TrusteesArts For The Aging Aug 2019 - PresentGaithersburg, Maryland, UsArts for the Aging (AFTA) engages older adults and care partners in health improvement and life enhancement through regular participation in the multi-disciplinary arts. AFTA is a pioneer in arts programming for older adults and a model for excellence in utilizing arts intervention strategies to provide accessible and uplifting ways to cope with changing abilities as we age. -
Communications Lead - Global Workday Implementation (Contract)Tolero Solutions - Professional Services Client Jul 2018 - Apr 2019Lead Workday global communications activities. Developed and delivered creative and engaging strategic and tactical communications focused on supporting geographically dispersed stakeholders to understand and support organization, process, and technology changes and adopt the new Workday HR system and service delivery model. Change management, stakeholder engagement, strategic communications, project management, technology adoption.Key role activities:- Worked closely with leadership, PMO and other workstreams to develop and deliver key messaging, maintain consistency of messaging, identify and support mitigation of risks and concerns- Worked closely with leaders across the organization to gain feedback and input on end user communication and ensure alignment with other organization sponsored projects and initiatives- Collaborated with the PMO, Change Leads and other project teams on communications and stakeholder engagement including management of key messages across stakeholder groups- Managed ongoing project governance meetingsAdditional client project work focused on a digital transformation for a healthcare payer claims processing system implementation, Medicare and retirement. Communications, change management, organizational readiness, technology adoption, and Agile.
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Organization Change Management & Communications Lead (Contract)Jupiter Medical Center Nov 2017 - Aug 2018Jupiter, Fl, UsProvided technology user adoption and organizational change management (OCM) and communications support including, operations transformation, workflow and process improvement, and development, planning and execution of user adoption strategies for the transition from McKesson to the implementation of the Cerner CommunityWorks electronic healthcare record (EHR) system. Change management and communications to increase understanding and commitment, minimize resistance, increase the ability of a smooth transition, improve user adoption and increase team member, Physician, and patient satisfaction with the Cerner implementation. -
Organizational Change Architect (Contract)Medstar Health Mar 2016 - Feb 2017Columbia, Md, UsOrganizational Change Management (OCM) and technology user adoption and communications support for the transition from GE Healthcare to the Cerner electronic healthcare record (EHR) system for a 6500 user Physician & Ambulatory Services health system. OCM clinic and practice lead. Delivered multi-site implementation of OCM and user adoption methodologies to minimize resistance, increase ability of a smooth transition, improve user adoption and increase Provider and patient satisfaction for staff of hospitals and medical practices. • Developed and delivered a change readiness and user adoption strategy including the development of actions to identify champions, minimize resistance, and increase adoption.• Created and deployed a communications toolkit and customized strategic communications to resolve communication challenges between the corporate project team and hospital and practice leadership and stakeholders.• Served as a trusted advisor, facilitator, and advocate for practices ensuring the voices and concerns of impacted stakeholders were heard and obtaining timely responses from project leadership.• Worked with the training team to resolve specific training related issues or concerns and advise on customized training to be developed per practice specialty, process, or systems.• Identified and escalated risks and issues across the project, and created plans to mitigate the risks and issues.• Developed and categorized success factors and performance measures. • Delivered Provider, leadership and staff coaching enhancing positive behaviors to accelerate and increase adoption, manage change, maintain morale, and minimize resistance.• Facilitated as-is and to-be workflow design sessions to effectively leverage processes and efficiencies of the new EHR and inform optimization efforts.• Conducted lessons learned activities to provide users a voice for feedback to project leadership and improve future technology implementations and change initiatives. -
Change Management & Communications Lead (Contract)University Of Maryland Global Campus Jun 2015 - Mar 2016Adelphi, Maryland, UsProject Manager, Organization Change Management (OCM) and Communications, within the Enterprise Project Management Office (PMO) of a global higher education institution and online university. Global change management and communications lead for an enterprise wide program to redesign the academic model and improve the student experience by creating a more competency based education (CBE) model inclusive of a project work based curriculum. • Performed project management and risks and issues resolution for the OCM Workstream. • Developed and implemented the ongoing stakeholder engagement and recognition strategy.• Performed process documentation and meeting and working group facilitation.• Created and executed an international strategic and tactical communications strategy for all impacted stakeholders.• Implemented a customized governance structure and change control process.• Designed and delivered the change management methodology and training to geographically dispersed stakeholder groups.• Participated in the design of new learning models and the vendor selection process of educational technologies and a new customized learning management systems (LMS). -
Program Manager (Contract)Capital One Nov 2014 - Apr 2015Mclean, Va, UsSupported Global Finance Project Delivery Office (PDO) and Treasury and Balance Sheet Management (BSM) with a technology implementation, impacting over 15 lines of business (LOBs) and various geographies, focused on net interest income (NII), interest rate risk (IRR) and forecast modeling requiring integrating with QRM. - Program management and risks and issues resolution- Stakeholder engagement and change management- Change control and process documentation- Agile project management, Scrum Master, Kanban- Communications - Governance -
Communications Specialist (Contract)Fda Aug 2014 - Nov 2014Silver Spring, Md, UsProvided strategic communications support. Communications strategy for targeted messaging, development of internal communications content,marketing and advertising, implementation planning and execution, facilitation of change management to build awareness and engage stakeholders. -
Change Management & Communications Lead (Contract)United States Air Force Saf/Cio A6 Nov 2010 - Aug 2011Randolph Afb, Tx, Us•Identified the necessary steps and actions needed to transform the mindset and culture by laying out the broad components of process, people, organizations, policy, and technology •Assisted SAF/CIO A6 and they cyberspace and cyber security workforce with refinement of the vision and mission based on transformational influences•Performed external scan analysis•Developed and delivered a clear, integrated strategic communications campaign plan to guide, inform, and align the organization’s leadership and major stakeholders. Plan included a variety of print, web-based, and face-to-face communications actions and a roadmap for the development and deployment of a portfolio of communications tools•Developed integrated metrics to track execution of the strategic plan and measure progress toward meeting strategic end-state goals •Developed integrated individual Leadership Action Plans for key organizational leaders and/or leadership groups, detailing specific actions and behaviors that leaders should take in order to drive transformation in the organization•Facilitated strategic planning and visioning sessions with leadership and staff •Developed the change management strategy and framework for implementation, facilitated sessions, and trained leadership and staff on roles and responsibilities -
Change Management Project Manager (Contract)Accenture Jul 2010 - Nov 2010Dublin 2, IeProject management for global procurement Subcontractor Industrialization Program (SIP)• Performed agile project management, budget, staffing, risk management.• Lead the change management ERP integration initiatives. • Served as a relationship management and global liaison across 15 countries. • Managed all work stream strategic communications and change management. -
Strategic Communications & Change Management Lead (Contract)United States Department Of Defense (Dod) Business Transformation Agency (Bta) Jul 2008 - Dec 2009Washington, Dc, Us•Led strategic communications and change management and user adoption for the Defense Security Cooperation Agency (DSCA) Security Cooperation (SC) and foreign military sales (FMS) community on the Security Cooperation Enterprise Solution (SCES) program•Provided facilitation support, performing PMO duties and delivering solutions to mitigate and overcome people and organizational change issues -
Business Transformation & Strategic Communications Lead (Contract)Njvc Sep 2007 - Jul 2008•Developed and delivered the change management and user adoption framework and methodology for the Oracle ERP implementation •Provided process documentation communications for ongoing post production governance and support (ERP and Organizational)•Designed, implemented and participated in a formal leadership and employee change network for integration and sustainability •Developed and implemented various other initiatives to facilitate employee acceptance of transition and change, both ERP and other organizational changes•Served as a business transformation liaison to the organization and between technical and functional teams•Facilitated process mapping and provided strategic planning support
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Talent & Organization PerformanceAccenture Feb 2005 - Sep 2007Dublin 2, Ie•Created first HR Global Mobility Strategy blueprint •US Human Capital Strategy Team Lead for firm wide Employee Value Proposition initiative to reduce attrition & increase retention•Managed the change & communications process for successful ERP system conversion effort•Analyzed organization design options for Asset Management Integration & Implemented for structural change & strategic alignment •Deployed Global Career Management survey to employees & leaders made recommendations increasing employee development & engagement•Delivered customized leadership & coaching training (FIRO Element B) increasing communication & establishing trusted advisor relationships •Authored OCM methodology & implementation plan for proposal won $54,000,000 •Coordinated global vendors & communications for R&D project of $1,400,000•Spearheaded development of Leadership in Customer Service Diagnostic
Scott Span, Msod, Csm, Acc Skills
Scott Span, Msod, Csm, Acc Education Details
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American UniversityOrganization Development -
Hofstra UniversityPsychology
Frequently Asked Questions about Scott Span, Msod, Csm, Acc
What company does Scott Span, Msod, Csm, Acc work for?
Scott Span, Msod, Csm, Acc works for Dr. Nancy Grasmick Leadership Institute
What is Scott Span, Msod, Csm, Acc's role at the current company?
Scott Span, Msod, Csm, Acc's current role is Leadership Coach, Next Level Leaders Program.
What is Scott Span, Msod, Csm, Acc's email address?
Scott Span, Msod, Csm, Acc's email address is sc****@****ons.com
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Scott Span, Msod, Csm, Acc's direct phone number is +124086*****
What schools did Scott Span, Msod, Csm, Acc attend?
Scott Span, Msod, Csm, Acc attended American University, Hofstra University.
What skills is Scott Span, Msod, Csm, Acc known for?
Scott Span, Msod, Csm, Acc has skills like Leadership Development, Organizational Development, Change Management, Business Process Improvement, Strategy, Organizational Design, Program Management, Strategic Planning, Leadership, Executive Coaching, Executive Development, Team Building.
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