Broad range of experience in the Construction, Restoration, and Insurance Industries. With 15+ years of progressive leadership experience, I have established a track record of success by leveraging a collaborative leadership style to accomplish key objectives and develop future leaders. I have demonstrated the ability to lead diverse teams to new levels with a strong affinity for process improvement, increased efficiencies, and spend reduction. Currently lead a team of Claims Specialists handling property claims throughout the United States. Management by focusing on relationships, quality, customer satisfaction, and delivering on promises. Key accomplishments... - Managed teams up to 40 individuals with accountability for losses over $100K across an 11-state region, ensuring compliance with laws and regulations. - Cultivated relationships with vendors and associates, with success reducing costs by more than $1.6M. - Large Loss team lead following Santa Rosa Wildfires, with rapid claims payments and full reserves within 30 days of over 500 total losses.Highlights Include:Xactimate Level 2 CertificationConsistently Top Tier Quality and Customer Satisfaction Technical School Water Mitigation Training SessionsNew Hire On BoardingSpecial Project InitiativesOpened Office for Cousino Harris DKI in 2009Superior Customer Feedback in Tough SituationsOver 250 Homes Constructed In CareerArea's Only Energy Star PLUS BuilderModel Homes Featured in the Toledo BladeDeveloped Automated Scheduling SystemDeveloped Company Safety and Health ManualSpecialties: RIA Certified RestorerXactimate Estimating Software Licensed Ohio Real Estate AgentState of the Art Scheduling TechniquesEnergy Star PLUS and Builder Tax CreditsEnvironments for Living Master CertificationHome Inspector CertificationOSHA TrainingWRT- Water Remediation TechnicianFSRT- Fire and Smoke Technician