Steven Stavron Email & Phone Number

Oak Brook, Illinois

Client-facing Service Delivery Manager Subject Matter Expert - End User ApplicationsProject Manager – End User TechnologiesIT Projects Managed:- ServiceNow ITIL Ticketing system migration from Symphony Summit January 2022 - January 2023- Microsoft Modern Authentication for iOS migration. April 2022 - October 2022- GlobalProtect VPN with Azure MFA September 2021 - November 2021- Inland Residential Properties PC Refresh, October 2020 - April 2021- Microsoft Azure Multi-Factor Authentication Migration, September 2020 - October 2020- Microsoft Windows Virtual Desktop migration, Jun 2020 - August 2020- Learning Management – Yardi, Brainstorm, Proofpoint Security Awareness – Aug 2019 – Dec 2019- RingCentral Migration, End User Experience – Feb 2019 – Nov 2019- Microsoft Teams Rollout, Nov 2018 – Mar 2019- Duo multifactor authentication, Oct 2018 – Nov 2018 - Business Continuity & Disaster Recovery, Jul 2018 - Sep 2018- Anti-Phishing e-mail training & simulations , Jun 2018 – Current date- Windows 10 upgrade, Aug 2017 – May 2018

• Virtual Machine Conversion: Converted over 100 users from Windows XP Desktops to HP Zero Clients using Citrix Receiver VM software.• Network Administrator: Install, monitor and manage LAN/WAN, VPN, and Wireless connections for the Chicago area branches.• Email Security: Provided anti-phishing email support and identification training to all users. Issued company wide Phishing email alerts to raise awareness and inform other potential recipients to active phishing attacks. • Workstation Technician: Provide installation, configuration and support for all workstations and mobile computers for the Chicago area offices.• VOIP Phone Systems: Deploy and configure VOIP Whaleback phone systems for the Chicago area offices.• Intranet: Design and maintain the company intranet. Assist corporate managers in keeping content up to date. • New office Setup: Work with the corporate management on opening new office locations. Provide IT infrastructure information on potential new locations. • Asset inventory control: Track and monitor all network and computer assets and software licensing.• Active Directory: Maintain the user contact information, user permissions and authentication credentials within Active Directory. • Antivirus/Malware: Deploy and monitor Vipre Anti-Virus software on all workstations and Handle removal of any infections.• Remote Support: Work with all remote users utilizing the Team Viewer remote support software.• Mobile Device support: Assist all users with mobile phone devices such as Blackberry, I-Phone, Droid, HTC, etc. Configure Exchange e-mail on MS compatible smart phones.• Network printing: Configure local servers as print servers and provide support for any printing issues. Work with office managers on recommendation and deployment of new printing solutions based on monthly volumes.• Help Desk Phone support: Provide IT support to all users via phone and e-mail.

Supplied IT consulting and support services to clients including:Installation, maintenance, and administration for Microsoft Server 2003, Windows XP workstation, and mobile Laptop servicesCat5e network infrastructure planning, installation, and testingLAN, WAN, TCP/TP administrationWireless Networking administrationData backup and restoration / recoveryMS Office 2003 and 2007 applications installation and client trainingMS Exchange 2003 installation and administrationMS Exchange 2007 administrationRemote Desktop & Terminal Services administrationActive Directory and user access rights administration VOIP administrationDatabase managementPDA, PIM, and Blackberry Enterprise Server administrationHardware upgrades, troubleshooting and configuration; Strengthen existing customer relationships Cultivated new clients via direct contact, referral, trade shows, etc.Interviewed new hires Trained new consultants

Opened a new territory, encompassing 16 Northeastern states Increased total new account sales from $0 Jan/99 to over $7.2 Million as of March/06Managed all areas of Information Technology for; including, but not limited to:LAN / WAN connections including TCP/IP, VPN, Terminal Services, and RDP connectionsBuilding, maintaining, and repairing all servers and workstation hardwareInstallation and maintenance of the network infrastructure & hardwareWindows Server 2000 administrationCompany e-mail administrationWeb site design & maintenanceDatabase backup & maintenanceDisaster recoveryTechnical Support and help desk servicesAlso providing IT consulting services to customers by assisting their individual website designAssisted in the conversion of a new accounting software system - Navison Financial Created a customized database of over 200,000 part numbers to interface with Navision Financials Accounting software - for sales, quotes and inventory maintenance Produced and edited the company's 2005 and 2006 full line product catalog in MS Publisher 2003.

Along with a business partner, launched a new distributorship for industrial casters and wheelsDeveloped a new customer base in 8 Southeastern states Set up company accounting software using Peachtree Accounting Installed small pier-to-pier computer networkDesigned and maintained the company's e-commerce websiteManaged inventory and warehouse needs

Hired by previous customer to build their caster & wheel departmentManage 15 outside sales staff for the states of Alabama, Florida & GeorgiaTrained, assisted, and motivated staff on caster sales Produced sales & marketing literature

Sales manager for 8 Southeastern statesDesigned company logo, literature and marketing toolsIncreased sales from $1.9 Million as of 4/93 to $3.1 Million ending in 12/96Devised marketing strategies to exceed company sales goalsManaged two inside and two outside sales employeesAssisted in upgrading accounting software - Great Plains

Managed 7 warehouse employees in a 400,000 cubic foot warehouse with over $4 million in inventory Supervised daily production line Maintained quality control of all products Managed all inbound and outbound freight carriers including freight rate negotiationMaintained inventory base and communication with Purchasing Manager based upon sales projections