Steven Stavron Email & Phone Number

Oak Brook, Illinois

Client-facing Service Delivery Manager Subject Matter Expert - End User ApplicationsProject Manager – End User TechnologiesIT Projects Managed:- ServiceNow ITIL Ticketing system migration from Symphony Summit January 2022 - January 2023- Microsoft Modern Authentication for iOS migration. April 2022 - October 2022- GlobalProtect VPN with Azure MFA September.

• Virtual Machine Conversion: Converted over 100 users from Windows XP Desktops to HP Zero Clients using Citrix Receiver VM software.
• Network Administrator: Install, monitor and manage LAN/WAN, VPN, and Wireless connections for the Chicago area branches.
• Email Security: Provided anti-phishing email support and identification training to all users. Issued company wide Phishing email alerts to raise awareness and inform other potential recipients to active phishing.
• Workstation Technician: Provide installation, configuration and support for all workstations and mobile computers for the Chicago area offices.
• VOIP Phone Systems: Deploy and configure VOIP Whaleback phone systems for the Chicago area offices.
• Intranet: Design and maintain the company intranet. Assist corporate managers in keeping content up to date.

Supplied IT consulting and support services to clients including:Installation, maintenance, and administration for Microsoft Server 2003, Windows XP workstation, and mobile Laptop servicesCat5e network infrastructure planning, installation, and testingLAN, WAN, TCP/TP administrationWireless Networking administrationData backup and restoration / recoveryMS.

Opened a new territory, encompassing 16 Northeastern states Increased total new account sales from $0 Jan/99 to over $7.2 Million as of March/06Managed all areas of Information Technology for; including, but not limited to:LAN / WAN connections including TCP/IP, VPN, Terminal Services, and RDP connectionsBuilding, maintaining, and repairing all servers and.

Along with a business partner, launched a new distributorship for industrial casters and wheelsDeveloped a new customer base in 8 Southeastern states Set up company accounting software using Peachtree Accounting Installed small pier-to-pier computer networkDesigned and maintained the company's e-commerce websiteManaged inventory and warehouse needs

Hired by previous customer to build their caster & wheel departmentManage 15 outside sales staff for the states of Alabama, Florida & GeorgiaTrained, assisted, and motivated staff on caster sales Produced sales & marketing literature

Sales manager for 8 Southeastern statesDesigned company logo, literature and marketing toolsIncreased sales from $1.9 Million as of 4/93 to $3.1 Million ending in 12/96Devised marketing strategies to exceed company sales goalsManaged two inside and two outside sales employeesAssisted in upgrading accounting software - Great Plains

Managed 7 warehouse employees in a 400,000 cubic foot warehouse with over $4 million in inventory Supervised daily production line Maintained quality control of all products Managed all inbound and outbound freight carriers including freight rate negotiationMaintained inventory base and communication with Purchasing Manager based upon sales projections