As a Product Development Manager at Assist America and Global Travel Plus, I lead the enhancement of digital solutions that elevate user experiences and service accessibility. I collaborate closely with cross-functional teams, including sales, operations, and C-level leadership, to ideate and execute innovative digital initiatives.Leveraging my background in customer success and development, I prioritize user needs to ensure our solutions align with company goals and customer expectations. My expertise spans project management, strategic planning, and a user-centric approach, enabling me to negotiate effectively with third-party development companies for timely and cost-effective solutions.Previously, as a Sales Associate with the Pennsylvania Liquor Control Board, I honed my customer service skills and inventory management capabilities. My tenure as a Freelance Customer Relationship Manager and Lead Customer Success Manager at Float allowed me to develop key account management and strategic planning skills.Throughout my career, I've demonstrated the ability to drive business development, foster customer loyalty, and deliver results in competitive environments. My journey includes significant roles at companies like adMarketplace, Agoda, Kiosked, CityGrid Media, Yahoo, IAC, ORBITZ, eMusic, and Auto-Owners Insurance, where I contributed to customer success, project management, and strategic initiatives.My skill set includes Key Account Development, Account Planning, Presales, HubSpot, SaaS, Onboarding, CRM, Salesforce.com, Solution Selling, Leadership, Communication, Strategy, Customer Facing Roles, Competitive Analysis, Customer Service, Account Management, B2B, PPC, Customer Satisfaction, Google Analytics, Business Strategy, Testing, Training Delivery, and Client Liaison.With a passion for continuous improvement and a track record of success, I am committed to driving innovation and delivering exceptional value to our customers.