Helping a diverse clientele with proven PMP Project Management skills. Onsite and remote engagement with client staff daily to ensure customer satisfaction and quality assurance. Provide direct support to Functional Leads and Upper Management to ensure overall success of their endeavors.Highlights:• Helped to develop technical and training documentation for client staff.• Assisted in Data mining and Data Validation tools and techniques from client’s Legacy to FSM system.• Cultivated strong collaborative relationships.

Currently taking a break to realign myself with my goals, wants, needs, mental health, etc.

Implemented INFOR system for a diverse clientele with a primary focus on the Supply Chain modules of the software. Engaged with client Project Managers and staff daily to ensure customer satisfaction and quality assurance by telephone, email, and through face-to-face communications. Provided direct support to Purchasing Directors and their staff and responded to questions related to project and non-project Supply Chain processing,Highlights:• Developed technical and training documentation for internal and client staff.• Developed Data mining and Data Validation tools and techniques from client’s Legacy to FSM system.• Decreased speed of Supply Chain and Finance data conversion turnaround times.• Cultivated strong collaborative relationships.• Developed, rebuilt and restructured multiple internal and client facing training documents and tools

Lead group of Project Managers and Implementation Consultants for MUNIS division. Accountable for project planning, project quality, schedule and budget for clients assigned to Project Managers as well as directly assigned client projects. Reviews project plans and SharePoint sites, approves deliverables in line with the Tyler Enterprise implementation methodology and the Statement of Work and communicates with implementation staff and Management regularly to ensure the timely delivery of schedules and deliverables. Provides performance feedback and oversees the professional development of the assigned teams. Manages relationships at all levels of client organizations, including Senior-Level Executives and uses client feedback on the project status and quality of service to resolve issues. Resolves personnel, client, contract, and departmental issues and drives initiatives to improve delivery methods.Highlights:★ Created and implemented completely new Microsoft Project Plans for several products (Financials, HCM, Tyler Content Manager, Revenue, and EnerGov).★ Developed and implemented the Scheduling Assistant (Financial, HCM, UB, Revenue, and EnerGov) a new tool for Project Managers to use in conjunction with Microsoft Project, which minimizes the onboarding of new Project Managers and assists with project creation.★ Created and implemented the first Tyler Overall Project Reconciliation tool.★ Developed a tier 2, eight-week training program for new Implementers to become billable quickly and on germane topics.★ Serve in key role on Tyler Technologies Project Management Office (PMO), and have served on multiple committees that spearheaded the redesign of internal Knowledge Base, and produced hundreds of process documents, agendas, and schemas.

Oversaw the implementation of MUNIS ERP software system for new and existing accounts, from the contract signing through the formal transition of the client to the Tyler Support Department. Managed, coached and evaluated employees in line with Company policies and procedures and prepared project schedules. Facilitated weekly status calls with clients to review the project status as well as budgets, scope, and to identify and mitigate risks that could impact project deliverables and milestones. Collaborated with Support, Business Analyst and Development Teams to log, track and identify development needs and worked with Support to deliver solutions and to resolve client concerns. Mentored new Project Managers and Consultants, led weekly meetings to present advanced training and provided real-time feedback to the Project Management Office (PMO) Team on internal training requirements.Highlights:★ Delivered a Gap Analysis for all financial modules, as well as Role, Menu, and Program Security as well as State Reporting to enhance client best business practice procedures.★ Designed and developed training curricula to promote knowledge transfer and accountability and to create a positive learning environment.★ Authored ‘how-to’ documentation and developed conversion improvement processes.

Implemented MUNIS system for a diverse clientele with a primary focus on the financial and accounting modules of the software. Engaged with client Project Managers and staff daily to ensure customer satisfaction and quality assurance by telephone, email, and through face-to-face communications and communicated with county, government, and vendor representatives to ensure open communication. Provided direct support to Chief Financial Officers, Purchasing Directors, Accounts Payable Managers, and their staff and responded to questions related to project and non-project accounting, purchasing and accounts payable, as well as cashiering, inventory, contracting, and fixed asset processing,Highlights:★ Developed technical and training documentation for internal and client staff and created up to 52 knowledge base documents annually.★ Cultivated strong collaborative relationships with multiple West Coast government entities.

• Led training and implementation efforts for a leading provider of technology solutions for the automotive industry. Worked with the Sales Team following the signing of contracts and developed a strong knowledge of contract requirements, program modifications, and other site-specific information. Educated key functional leaders within client organizations in the software functionalities and the industry, scheduled and assigned responsibilities, and monitored the progress of software implementation to ensure adherence to the project plan. Gathered client feedback regularly regarding project status and quality of service and took immediate corrective action as necessary. Coached and mentored junior staff in the implementation methodology and the application configuration.Highlights:★ Developed all internal training and published two training manuals for internal staff.★ Created and published three complete manuals for client training.