Scott Stronach Email & Phone Number

Cardiff, Gb

Exeter, England, United Kingdom

Cardiff, Wales, United Kingdom

Cardiff, United Kingdom

Royal Portsbury Dock

Bristol, United Kingdom

I have responsibility for all aspects of Internal Communication within Etex Building Performance UK.Etex Building Performance UK consists of three leading brands within the Dry Construction Product Manufacturing industry; Siniat, Promat and EOS Facades.My main duties include creating a bi-monthly printed and electronic newsletter, a monthly business update delivered to all colleagues via their manager, managing news content for the intranet and providing communications and colleague engagement support to stakeholders during their project rollout.Recent achievements include the successful rollout of the company-wide Employee Suggestion Scheme, rebranding of the company newsletter (due to the formation of Etex Building Performance) and the implementation of Communications Forums across multiple sites.

Cardiff, United Kingdom

Improving Customer Satisfaction through creating an informed and engaged workforce.I've been responsible for the monthly colleague engagement surveys and the facilitator of the resultant meetings for over 4 years. During that time I have developed a streamlined process to deliver change efficiently and communicate the outputs of the meetings, whether changes were being made or not. This culture change resulted in a 25pp improvement in colleagues who believed that positive change would happen as a result of the survey. In turn, attrition improved to just over 10%pa, where the industry average for contact centres our size is approximately 25%Written Communication - I ensure that company brand guidelines are adhered to at all times and apply the tone that is most suitable to the audience. I write for publication on paper and online platforms. I have written many presentations and briefing packs on behalf of senior managers and have an ability to take complex messages and documents and simplifying them without losing the crux of the message.Graphics - I am comfortable and confident in my photographic abilities with a digital SLR, both with stills and filming. I use Photoshop on a daily basis and Adobe Premiere Pro at least weekly and am proficient in both. My work has been used in Recruitment Campaigns where I designed everything from the business cards to the display stand and from the web background to the welcome pack. I also put together the business plan for our Digital Signage which has become an important communication tool in the Customer Engagement Centres.Change Management Communication - Worked with the Project Management to design an inclusive communication strategy to implement a system that would impact the working practises of over 2000 people. The communication plan involved multiple elements of engagement across work levels, creating 2-way communication channels including Focus Groups, Roadshows and Discussion Boards on the intranet site.

Cardiff, United Kingdom

Secondment -I managed a team of 8 people who had 4 primary responsibilities.- Creating Briefing Packs and coaching Team Leaders to deliver them to their teams- Creating Intranet articles quickly, efficiently so that the end user can find the information they need, when they need it.- Creating and re-writing Knowledgebase articles as and when required, ensuring that information is easily searchable and relevant.- Validating knowledge across each of the areas mentioned above.My background in an Internal Communication and Employee Engagement environment means that I encouraged my team to include the "why"​ as well as the "what"​ and "how". Making sure that the information was engaging and tied into the Tesco brand and values was a goal I set my team each day.My role was to ensure that my team had the skills and confidence to do their job well.I did this through regular coaching and evaluation of their work as well as gathering feedback from stakeholders and end users.

Dundee, United Kingdom

Managed customer contact received by telephone call, email and letter and resolved their concerns and issues in an empathetic and professional manner in line with the training provided by the business.

Dundee, United Kingdom

Responsible for providing 2nd level technical support for customer service colleagues to help them resolve customers’ problems when they were unable to identify solutions. Appointed as the primary point of contact for the introduction of the Digital Download system and created briefing packs and the full range of technical guidelines to assist customers who were having problems.