Scott Sweeney Email & Phone Number

Redmond, Wa, Us

Overseeing the continuous improvement of PAC Worldwide’s digital strategy, website design, content, and functionality to optimize engagement and lead conversion. This includes managing site accessibility, content updates, and SEO.Utilizing web, digital marketing, and social media analytics tools to monitor digital traffic and performance. Measuring and reporting on the performance of all digital properties and campaigns, assessing against goals (ROI and KPIs).Campaign Coordination & Collaboration: Coordinating and collaborating with the greater Marketing team to plan, execute, align, and implement campaigns. Identifying critical conversion points and drop-off points to optimize user funnels.Developing and implementing a comprehensive digital marketing strategy for all of PAC Worldwide’s websites.

Tinley Park, Illinois, Us

• Worked with fellow executive leadershup to define and execute GTM strategies, aligning marketing initiatives with business objectives, • Led cross-functional coordination of GTM strategy deliverables, optimizing marketing budget to maximize ROI and boosting campaign effectiveness through data-driven postures and AI technologies. • Collaborated with Product Management, Sales, and Partner Teams, driving the development and roll-out of sales enablement initiatives that increased market credibility and pipeline growth.• Conducted competitive analysis and market research, utilizing insights to guide a strategic marketing overhaul and rebranding effort, significantly enhancing lead generation and conversion rates. • Managed digital campaigns across multiple platforms, implemented new KPIs and presented at industry events, positioning the company as a thought leader in innovative marketing strategies. • Strategically managed digital ad spends, significantly increasing ROI and enhancing targeting precision, which contributed to an increase in campaign ROI and supported sustained revenue growth.• Managed and organized the ProviNET booth at all trade shows.• Primary content manager responsible for website, print, advertisement, social media, and video content• Martech stack included: Mailchimp, Tableau, ConnectWise, Canva, DataGMA, Hubspot, Adobe Creative Suite, Figma, Wordpress, Cvent and Lusha.• AI stack included: ChatGPT Plus, Claude AI, HeyGen, SEOWriting.ai, and Microsoft CoPilot.

Tinley Park, Illinois, Us

ProviNET Solutions is a full-service IT company that offers a comprehensive spectrum of technology products and services, focusing on healthcare EMR and EHR implementation and support. • Member of the ProviNET Solutions executive leadership team.• Works with fellow Directors and team management to effectively manage client relationships.• Provides project management for new client onboarding.• Provides leadership to a department of 25 IT professionals.• Proactively explores opportunities for development/implementation of programs/services.• Oversees the marketing efforts.• Implemented widespread departmental training and increased technical aptitude of Service Desk team.• Brought the Service Desk into the cloud with the implementation of SaaS solutions.• Developed numerous statistical measures to help improve quality of Service Desk resolution.• Enhanced knowledge quality and increased the amount of internal knowledge.

Tinley Park, Illinois, Us

• Manages the day to day operations of the Helpdesk Team • Implement policies and procedures regarding how problems are identified, received documented, distributed, and corrected • Ensure a high level of customer service by maintaining internal and external SLAs• Implement SLAs for helpdesk internally as well as customer facing• Evaluate new information systems products or services and suggest changes to existing products or services to better aide the end user and internal ProviNET teams.• Rely on extensive experience and judgment to plan and accomplish goals• Monitor work assigned to Helpdesk team members to ensure timely resolution• Perform weekly QA audits on tickets and provide feedback to Helpdesk team members• Perform bi-weekly shadowing sessions with Helpdesk team members for training purposes• Perform remote problem resolution and troubleshooting• Develop, implement and maintain an issues escalation procedure• Maintain excellent customer relations through phone/electronic communication

Tinley Park, Illinois, Us

• Perform remote problem resolution and troubleshooting• Escalate tasks as necessary• Dispatch work orders received either via email or over the phone to appropriate staff and partners• Ensure that staff tasks are followed up on in a timely fashion through use of ConnectWise work order tracking software• Maintain excellent customer relations through phone/electronic communicationMemory Man Employee of the Month Winner for November 2014

Photography assistant for an excellent and highly sought after NWI and Chicago based wedding photographer.2nd shooter at over 30 weddings generally responsible for groom specific.Assisted with day of wedding tasks.Assisted with social media strategy and consulted on marketing.

Abbott Park, Illinois, Us

Manage corporate wide outages and events to ensure proper support was provided. Provide 1st and 2nd level support for a fast paced help desk with over 80,000 world wide usersProvide remote support via SMSUser support of multiple migrations, including Lotus to Exchange and domain migrationsSupport of Windows based applications such as Word, Excel, Power Point and OutlookProvide support with Active Directory for password and administrative maintenance Email and database support with Lotus Notes and OutlookProvide wireless connectivity support with VPN, Wireless routers and Mobile broadband servicesSupport of Blackberry, support of iOS on iPad

Schaumburg, Illinois, Us

Level 2 Technical Support for a fast growing payroll company.Worked with developers to create custom payroll reports using Crystal Reports.

Master Of Science - Ms, Marketing Analytics

Bachelor Of Business Administration - Bsba, Marketing