Scott Sweeney Email & Phone Number

Perth, GB

Dundee, Scotland, United Kingdom

Delivery associate for a multinational e-commerce company.This role involved delivering to domestic and business sites in both urban and rural areas.Gained experience of driving a 3.5 tonne van as part of the role.Built relationships through liaising with regular customers aswell as providing a great quality of service to new ones.During this time, I was.

Perth, Scotland, United Kingdom

Domestic electricity and gas retail business. Role involved testing quarterly and laterly monthly updates and fixes to the system used by customer service agents.Responsibilities included creation of test cases and scripts, sourcing and setting up test data, running test cases and sending daily updates to all relevant stakeholders.Role was initially with.

Perth, Scotland, United Kingdom

Domestic electricity, gas and phone retail business. Role involved testing incremental updates and fixes to the system used by customer service agents. This also included some continuation of the coaching activities from the previous role on an ad-hoc basis.

Cumbernauld, Scotland, United Kingdom

Domestic electricity and gas retail business. Worked in a coaching role for the Housemovesdepartment following SSE taking over a new site and inheriting staff from another business. Role included Side by side call listening and talking advisors through different scenarios, providing feedback on how to deal with customers and systems aswell as taking calls.