Scott Tanfield Email & Phone Number

Pigeon Forge, Tennessee, United States

Morristown, Tennessee, United States

Morristown, Tennessee, United States

• Partnered with Product Managers across different cross-functional teams and managed communications with the client.
• Collaborated with Product Owners and Engineering on strategy for relevant product updates to promote scalable growth.
• Created documentation and technical writing of product updates, and knowledge base articles for ticketing environments and integrations, while acting as a liaison between internal teams and clients.
• Managed technical communication between the product teams and all the customers.
• Led and trained teams within the company to onboard new clients and assisted in the creation and integration of new virtual box offices for ticketing.
• Improved processes and optimize the performance of new enhancements rolled out in the virtual box office by collaborating with Product Operational Specialists and clients.enhancements, bug fixes, and knowledge sharing.

Sevierville, Tennessee

• Identify the client’s project needs and requirements.
• Communicate roadblocks and showstoppers with stakeholders.
• Configure applications according to project specifications.
• Facilitate weekly onboarding meetings with clients, reassess milestones and adapt deliverable schedules.
• Organize and execute on-site training sessions. Monitor applications through go-live processes.
• Develop collaborative relationships with clients, colleagues, and cross-functional teams.

Pigeon Forge, TN

• Constructed performance schedules for four theaters (3000+ performances per year) using ProVenue and ProVenue Online.
• Configured front office ticket system (PVO) using Tickets.com Online Management Portal (OMP) for B2B and other promotions.
• Oversaw revenue allocations and state sales taxes.
• Served as the point of contact between Fee/Hedrick and Tickets.com, updated and ensured functionality of all ticketing-related software.

Las Colinas, TX

• Scheduled more than 2700 performances a year using ProVenue and ProVenue Online.
• Developed ticketing infrastructure for nine "castles" in ProVenue Ticket System.
• Created and documented ProVenue best practices, and trained employees in updated procedures.
• Oversaw revenue allocations and state sales taxes.
• Trained all ticketing personnel on-site and oversaw the ticketing system go-live process for all nine castles.
• Liaised between corporate office, castles, and call center ensuring new initiatives and best practices were coordinated and executed.

• Educated clients on new software features and functionality.
• Collaborated with cross-functional teams to triage software functionality and issues.
• Updated all MLB client representatives with new releases and software functionality.
• Performed technical troubleshooting and support for 13 MLB teams.
• Ensured software was bug-free via QA testing for new releases of ticketing software (front and back end) before the production release.
• Worked with teams such as the Texas Rangers, New York Mets, St. Louis Cardinals, and Cincinnati Reds.