Scott Taylor Email & Phone Number

Sydney, NSW, AU

Sydney, NSW, AU

Sydney, New South Wales, AU

As a trusted advisor, my mission is to lead organisations through the journey to digitally transform through service management. Whether you are in the initial stages of embarking on this journey and require expert guidance, or you are already on the journey but haven't unlocked the full potential of your investments, I can help you to achieve true value.

A move into the world of sales took a lot of convincing. I saw this as an opportunity to be closer to the customer and to be accountable for their success with DXC. I took a very hands-on approach to understand their needs and identify ways to deliver these using a range of technologies in the DXC portfolio. Customers recognised me as a trusted advisor.

Responsible for presales across NSW and New Zealand. I worked closely with customers to identify & design solutions that deliver business and technical value. Interfacing with the delivery team I ensured customers a seamless transition and implementation of the agreed solution.

London, England, GB

This role required very strong knowledge of the ServiceNow platform, integrations and processes (e.g. ITIL) to be able to advise customers on how best to use the technology to deliver business value. With very limited documentation at the time, I needed to produce this in consultation with my team.

Initially, my role was working on implementations of HPSM however in 2008 a "new" service management platform emerged - ServiceNow. My role was to review the technology and assess its suitability to determine if Infrasolve should pursue a partnership with ServiceNow. As the first dedicated ServiceNow consultant, I developed an implementation methodology to.

Houston, Texas, US

Responsible for the successful onboarding of HP Managed Services customers across EMEA. This required managing budgets, resources and project deliverables. Technically I was involved in designing integrations between HP's service management systems (HPSM / OVSC / OVSD) and customers service management systems.External and internal stakeholder management.

Responsible for gathering requirements and interfacing with HP for the implementation of HP Service Manager 7 (HPSM7). This involved working with stakeholders (business, process & technical) to design solutions. Facilitated workshops with key functional areas, such as the service desk, to document processes and to suggest opportunities for.