Scott Taylor

Scott Taylor Email and Phone Number

Director, Strategic Customer Engagement @ Servicely
Sydney, NSW, AU
Scott Taylor's Location
Sydney, New South Wales, Australia, Australia
Scott Taylor's Contact Details
About Scott Taylor

I have a passion for working with organisations to help them digitally transform through service management platforms. Previously my experience has been working for vendors and partners in various technical and business development roles. Knowing what makes these organisations tick and what they expect from customers, my focus is on helping customers bring their service management aspirations to life while making smart, strategic commercial and technical decisions. I have led programs that integrate people, technology and processes to deliver end-to-end business outcomes. Working as a product owner I have engaged with various IT & non-IT stakeholders to understand their requirements so that solutions can be designed and delivered. By identifying opportunities to increase adoption of the platform it ensures organisations are extracting maximum value from their investment.I thrive in outcome based engagements and enjoy working within cross functional teams to ensure successful delivery.

Scott Taylor's Current Company Details
Servicely

Servicely

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Director, Strategic Customer Engagement
Sydney, NSW, AU
Website:
servicely.ai
Employees:
17
Scott Taylor Work Experience Details
  • Servicely
    Director, Strategic Customer Engagement
    Servicely
    Sydney, Nsw, Au
    View
  • Servicely
    Director Of Strategic Customer Engagement
    Servicely Apr 2024 - Present
    Sydney, Nsw, Au
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  • Nexo Solutions Pty Ltd
    Founder | Principal Consultant | Advisor
    Nexo Solutions Pty Ltd Apr 2017 - Present
    Sydney, New South Wales, Au
    As a trusted advisor, my mission is to lead organisations through the journey to digitally transform through service management. Whether you are in the initial stages of embarking on this journey and require expert guidance, or you are already on the journey but haven't unlocked the full potential of your investments, I can help you to achieve true value and success.Drawing from my experience working with vendors and partners, I am committed to giving back. As an extension of your business, I offer insights spanning the service management eco-system and can tailor services to help you differentiate and create competitive advantage so you can provide valuable outcomes to your customers.
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  • Fruition Partners Anz
    Business Development Manager
    Fruition Partners Anz Dec 2014 - Feb 2017
    A move into the world of sales took a lot of convincing. I saw this as an opportunity to be closer to the customer and to be accountable for their success with DXC. I took a very hands-on approach to understand their needs and identify ways to deliver these using a range of technologies in the DXC portfolio. Customers recognised me as a trusted advisor where I was often asked to help build business cases for solutions that would transform their business. I was responsible for growing the New Zealand region which involved onboarding some of NZ's biggest & most successful companies. I was also responsible for a number of strategic ACT & NSW accounts.
  • Fruition Partners Anz
    Solution Consultant
    Fruition Partners Anz Feb 2012 - Dec 2014
    Responsible for presales across NSW and New Zealand. I worked closely with customers to identify & design solutions that deliver business and technical value. Interfacing with the delivery team I ensured customers a seamless transition and implementation of the agreed solution.
  • Engage Esm
    Servicenow Solution Consultant
    Engage Esm 2010 - Nov 2011
    London, England, Gb
    This role required very strong knowledge of the ServiceNow platform, integrations and processes (e.g. ITIL) to be able to advise customers on how best to use the technology to deliver business value. With very limited documentation at the time, I needed to produce this in consultation with my team.
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  • Infrasolve
    Technical Consultant
    Infrasolve Nov 2007 - 2010
    Initially, my role was working on implementations of HPSM however in 2008 a "new" service management platform emerged - ServiceNow. My role was to review the technology and assess its suitability to determine if Infrasolve should pursue a partnership with ServiceNow. As the first dedicated ServiceNow consultant, I developed an implementation methodology to standardise the onboarding of customers, trained fellow consultants and was seconded to ServiceNow's EMEA professional services team.
  • Hp
    Implementation Lead
    Hp 2006 - 2007
    Houston, Texas, Us
    Responsible for the successful onboarding of HP Managed Services customers across EMEA. This required managing budgets, resources and project deliverables. Technically I was involved in designing integrations between HP's service management systems (HPSM / OVSC / OVSD) and customers service management systems.External and internal stakeholder management was a key part of the role.
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  • Gen-I
    Product Owner
    Gen-I Jan 2003 - May 2006
    Responsible for gathering requirements and interfacing with HP for the implementation of HP Service Manager 7 (HPSM7). This involved working with stakeholders (business, process & technical) to design solutions. Facilitated workshops with key functional areas, such as the service desk, to document processes and to suggest opportunities for automation.Managed the product backlog and chaired governance forumns.

Scott Taylor Skills

It Service Management Service Management Itil Solution Architecture Incident Management Service Delivery Saas Integration Pre Sales Stakeholder Management It Management It Strategy Cmdb Itil V3 Foundations Certified Change Management Service Desk It Operations Enterprise Architecture Project Delivery Enterprise Software Crm Process Improvement Business Process Improvement Configuration Management Project Management Itil Service Strategy Consulting Business Analysis Problem Management Professional Services Service Improvement Software As A Service Itil Process Implementation Cloud Computing Release Management System Deployment Sla It Asset Management It Outsourcing Disaster Recovery Itil Certified Requirements Analysis Requirements Gathering Software Project Management Knowledge Management Sdlc

Scott Taylor Education Details

  • Westlake Boys High School
    Westlake Boys High School

Frequently Asked Questions about Scott Taylor

What company does Scott Taylor work for?

Scott Taylor works for Servicely

What is Scott Taylor's role at the current company?

Scott Taylor's current role is Director, Strategic Customer Engagement.

What is Scott Taylor's email address?

Scott Taylor's email address is sc****@****.com.au

What is Scott Taylor's direct phone number?

Scott Taylor's direct phone number is +133697*****

What schools did Scott Taylor attend?

Scott Taylor attended Westlake Boys High School.

What skills is Scott Taylor known for?

Scott Taylor has skills like It Service Management, Service Management, Itil, Solution Architecture, Incident Management, Service Delivery, Saas, Integration, Pre Sales, Stakeholder Management, It Management, It Strategy.

Who are Scott Taylor's colleagues?

Scott Taylor's colleagues are Torsten Brosow, Kate Lepenicheva, David Franz.

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