At Raytheon Technologies, we're accelerating ideas to solve some of the world's biggest challenges by bringing together the brightest, most innovative minds across aviation, space and defense.We form an unrivaled company, with one team coming together across the globe to push the limits of known science and redefine how we connect and protect our world. We are advancing aviation, building smarter defense systems and creating innovations to take us deeper into space.Responsible… Show more At Raytheon Technologies, we're accelerating ideas to solve some of the world's biggest challenges by bringing together the brightest, most innovative minds across aviation, space and defense.We form an unrivaled company, with one team coming together across the globe to push the limits of known science and redefine how we connect and protect our world. We are advancing aviation, building smarter defense systems and creating innovations to take us deeper into space.Responsible for leading a HR Service Center that supports employees, leaders, and COEs in various business unties with tasks ranging for daily transactions to strategic HR initiatives.   Develop, implement and oversee operational excellence and continuous improvement efforts to achieve service delivery objectives. Manage a tiered support model that leverages multiple service channels to deliver differentiated customer experiences. Show less

Responsible for the delivery of HR services through effective vendor management of a 3rd party service provider. Manage a centralized team of HR professionals that support strategic initiatives as well as enterprise wide projects and cyclical activities. Collaborate in the design and delivery of HR policies, procedures, and technology enhancements by analyzing voice of the customer data and driving continuous process improvements.

Responsible for all managerial and operational aspects of an inbound financial services customer contact center. Establish team and individual performance objectives and department incentive programs that achieve key metrics related to Service Levels, Quality Assurance, Customer Satisfaction, Sales, First Call Resolution, and Customer Retention goal. Manage all facets of employee performance including employee development, corrective action, leave administration, payroll, and employee… Show more Responsible for all managerial and operational aspects of an inbound financial services customer contact center. Establish team and individual performance objectives and department incentive programs that achieve key metrics related to Service Levels, Quality Assurance, Customer Satisfaction, Sales, First Call Resolution, and Customer Retention goal. Manage all facets of employee performance including employee development, corrective action, leave administration, payroll, and employee relations in consult with Human Resources to ensure consistent application of company policies. Show less

Lead acquisition transition for credit card customer service department from a regional bank to global financial services organization, ensuring integration of policies, procedures, and products into servicing model. Department Project Manager for a cross-functional team that designed the user interface for the call center’s Customer Relationship Management (CRM) application.

HR Generalist, Employee Relations

Recruiting, Training, Coaching & Development