Scott Terry Email and Phone Number

Developing leadership and improving performance for 3700+ employees. Advancing DE&I and distributed work initiatives through targeted training and development programs. Host and produce ongoing Live Learning Series for all employees and managers - “Friday Live” and “Manager Forum” to engage our hybrid workforce into our culture. Sessions help employees focus on skills that will drive performance and execution. Program manage all accelerated development programs for Managers and professionals including our Aspire program for senior leaders and Amplify for both professionals and managers. These select employees receive one on one mentoring, coaching, psychometric analysis, and development. Create and program manage new manager training content via “Managing the Protective Way” that combines on-line and in-person training to facilitate effective onboarding and leader performance. Partner in and develop the strategy for HR specific change initiatives applied to the workforce.Mentor and support key leaders within the organization to mitigate conflict, increase engagement, and build skills that support driving performance, building alignment, and effective communication.

Lead this employee resource group (ERG) via enangement, education, and initiatives focused on fostering allyship and belonging for the community.

Responsible for implementing, developing and directing all product, sales, and service related training initiatives for Summer Classics and Gabby. Responsible for ensuring policies and procedures are executed and gain traction. Responsible for developing internal materials branding, training materials, presentations, and tools necessary to educate the sales and service teams as well as management. www.summerclassics.comwww.gabbyhome.com

Responsible for implementing, developing and directing all product, sales, and service related training initiatives for Summer Classics and Gabby. Responsible for ensuring policies and procedures are executed and gain traction. Responsible for developing internal materials branding, training materials, presentations, and tools necessary to educate the sales and service teams as well as management. www.summerclassics.com www.gabbyhome.com

Managed new store development for Books-A-Million and 2nd & Charles. Negotiated real estate deals. Operated as brand ambassador. Worked cross functionally to develop new store proformas. Performed in depth market analysis to determine store viability and health. Actively participated in ICSC and CCIM RE development programs.

With Joe Muggs Cafe and Yogurt Mountain I managed all learning and e-learning courseware creation. Responsible for creating and implementing operations initiatives and deployment to field locations. Actively developed new concepts. Provided daily communication and guidance for all locations. Operated as brand voice. Served as administrator of all feedback channels. Actively participated in SCAA and BGA professional organizations.

Managed all brand training programs under the direction of the Director of Training. Managed Training Coordinator and completed performance review process. Developed and led a Field Trainer program that consisted of 22 Managers. Designed and managed all E-Learning programs for (BAM, Joe Muggs, Yogurt Mountain and 2nd and Charles).

Managed all repairs and maintenance for espresso related equipment and refurbishment

Led a team of 20+ store employees by creating and maintaining legendary experiences for the customers and employees while maintaining low turnover.As Classroom Facilitator, facilitated “The Starbucks Experience” and “Learning Coach” classes. These classes are for new hire employees within multiple districts. Responsibilities included facilitation, creating discussion, and ensuring classroom effectiveness.Supervised the workforce, made staffing decisions, exceeded financial performance goals, and ensured quality and safety guidelines were followed. Successfully opened several stores with smooth execution generating a profitable customer base.Successful in community outreach through the Cystic Fibrosis walk fundraiser, various blood drives and generating donations to Jimmy Hale Mission.