- Change Manager: Automotive Retail Company - Leading a communications strategy focused on improving stakeholder and company awareness of a large, company-wide software upgrade project. Strategy includes stakeholder engagement surveys and project updates with read-rates and engagement above 75% per communication. Created a change impact analysis process to track the project’s impact throughout dozens of stakeholder groups.- Completed Engagement - Project Manager: Local Community College - Led and coordinated a COVID-19 campus auditing team that observed, documented, and assessed the adherence to federal and state COVID-19 policies.- Completed Engagement - Change Manager: National Insurance Company - Produced a Change Management strategy by partnering with leaders from multiple departments to determine their needs, analyze their development capacity, reduce knowledge gaps, and to illustrate the project’s overall footprint and makeup to the lead sponsors.

- Coached teammates in SMART goal requirements and specifications that led to a 50% increase in reliability.- Taught Product Managers how to create requirements, organize a roadmap and backlog using Agile Methodology and the Scrum framework within JIRA and Confluence.- Introduced and analyzed data driven surveys that highlighted areas of strength, weakness, and company wide patterns.- Designed a data-driven quarterly planning diagram and tool that encouraged transparent storytelling and practical adjustments for senior leadership.- Provided teams with a repeatable capacity planning template that aided in accurate forecasts and commitments.- Constructed and implemented an Agile Reboot toolkit to create new working agreements for Scrum teams.

- Coordinated recurring SAFe Program Increment events: organized, facilitated, and executed.- Oversaw ad-hoc process and project team reviews by request in the Nike Digital organization.- Organized and conducted an Agile Community of Practice with lessons in Lean methodologies, Retrospectives, and prioritization strategies.- Co-founded and established data visualization and analyzation metrics that highlighted team opportunities that resulted in 60% faster task completion.- Mentored and onboard new Scrum Masters when they transition or join new teams.- Facilitated business reviews that enhanced transparency for leadership and empowered team autonomy.

- Gathered and curated web forum and survey customer data in order to plan roadmaps and priorities.- Shared team success and progress with stakeholders using storytelling, data, and demonstrations that built future roadmaps.- Identified a solution to remove 10 legacy components to reduce the software’s surface area while increasing security and performance.- Defined short and long term project roadmaps including customer benefit analyzation in order to deliver the most important and needed work.

- Oversaw and completed the successful replacement of a legacy mainframe system with a web-based management tool.- Organized state wide User Acceptance Testing with more than 200 participants.- Resolved technical issues for 9 independent health districts.- Gathered and documented user story requirements for sprint planning, reviews, and retrospectives.