Scott Thomson Email & Phone Number

Eschborn, He, De

Eschborn, Hesse

Eschborn Germany

Richmond, Victoria, Australia

Responsible for a team of Billing and customer finance analysts and Contract Assurance Analyst.End to End billing process using SAP as a billing engine, including bespoke customer billing solutions.Ensuring customer contracts are correct including the customers intent, feeding back into customers billing requirements.System and Process improvement implementation.Ensuring a high level of customer service, all enquiries answered in a timely manner with the aim of first contact resolution.People Management, developing team members into a high performance team.Team engagement tasks.Projects Completed;• Outsourcing of some team tasks offshore• Billing and Finance lead with a ground out commercial and contract system• Implemented new billing and contract model for brand new IPO services• Added new payment options for customers in SAP• Set up option of electronic invoices for customers in SAP• Robotic Process Automation (RPA) for repetitive tasks• Integrated the Uecomm billing and contract assurance team into Optus billing.

Melbourne, Australia

Post sales contract validationWorked with billing space to ensure contract can be billed or to capture any bespoke billing arrangements.Allocation of capex to project managersReview of contract changes or contractual requirements with consultation with Optus/Uecomm legal. Work with business analysts for contract and billing input for new products being brought to marketApprovals of sales commissions Resign and revenue expansion reporting.

Melbourne, Australia

End to End billing functions - ie - Billing provisioning (SAP), Billing Production (SAP), Billing Enquiries and Billing DisputesSAP Account creation and account maintenance.

Melbourne, Australia

Managing customers disputes through to resolution for Business customers, (Resolution defined by issues resolved and account ledger cleared through payments, credit or both), min spend of $20K per monthFull product knowledge of Optus Business Productions, including each stage of customer corridor (Sell, Buy, Order, Provisioning, Billing, Bill query, Pay, Sell)Excellent stake holder management in order to escalate issues for time sensitive resolution of disputes.

Melbourne, Australia

• Managing Opts Business debtor portfolio to ensure outstanding debt is collected and inline with targeted DSO numbers and not exceeding aged debt % targets • Identifying bad debt and high-risk indicators• Strong negotiation skills

Melbourne, Australia

Inbound call queues for overdue accounts Managing outbound calling files and campaigns to ensure maximum customer contact is madeCall quality accredited listenerTeam Coach and TrainerAll reporting completed