o 23 years’ experience in analytical and process improvement roles with focus on quantitative analysis, risk management, root cause analysis, project management and strategy developmento Over 20 years of progressing leadership roles with 15 years of direct management and mentorship experienceo Financial services leader with experience spanning the entire credit life cycle across multiple product lines (consumer credit card, auto finance and small business lending) with functional expertise in collections, recovery, call center, originations (lending and fulfillment) operations, risk management, direct marketing and strategy developmento Solid record of accomplishment delivering results in matrixed organizations leveraging highly effective strategies, actionable insights and well-organized work effortso Founded the first offshore Operations Analytics function for Wells Fargo Bank in Manila, Philippineso Strong communicator with the ability to know the audience and effectively deliver the message to senior leaderso Strategic leader who creates and achieves a desired future state through influencing and collaboration with individuals and groupso Champion of quality as achieved through thoughtful process design, rigorous testing/validation and effective deployment of controlso Lean/Six Sigma Green Belt Certified and proficient in use of SAS/SQL, Microsoft Excel and PowerPointo Known for fostering an environment of continuous learning, meaningful measurement and employee development guided by a high level of enthusiasm and a drive to add value