Scott Palmer
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Scott Palmer Email & Phone Number

Executive Director, Customer Experience Data Science and Analytics at Wells Fargo
Location: Phoenix, Arizona, United States 8 work roles 2 schools
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Current company
Wells Fargo
Role
Executive Director, Customer Experience Data Science and Analytics
Location
Phoenix, Arizona, United States
Company size
205138 employees

Who is Scott Palmer? Overview

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Quick answer

Scott Palmer is listed as Executive Director, Customer Experience Data Science and Analytics at Wells Fargo, a with 205138 employees, based in Phoenix, Arizona, United States. AeroLeads shows a matched LinkedIn profile for Scott Palmer.

Scott Palmer previously worked as Senior Vice President - Customer Experience Analytics and Insights Manager at Wells Fargo and Vice President - Operations Strategy and Analytics Manager at Wells Fargo Bank. Scott Palmer holds Master Of Business Administration (Mba), Marketing / International Business from Xavier University.

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Wells Fargo

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Profile bio

About Scott Palmer

o 23 years’ experience in analytical and process improvement roles with focus on quantitative analysis, risk management, root cause analysis, project management and strategy developmento Over 20 years of progressing leadership roles with 15 years of direct management and mentorship experienceo Financial services leader with experience spanning the entire credit life cycle across multiple product lines (consumer credit card, auto finance and small business lending) with functional expertise in collections, recovery, call center, originations (lending and fulfillment) operations, risk management, direct marketing and strategy developmento Solid record of accomplishment delivering results in matrixed organizations leveraging highly effective strategies, actionable insights and well-organized work effortso Founded the first offshore Operations Analytics function for Wells Fargo Bank in Manila, Philippineso Strong communicator with the ability to know the audience and effectively deliver the message to senior leaderso Strategic leader who creates and achieves a desired future state through influencing and collaboration with individuals and groupso Champion of quality as achieved through thoughtful process design, rigorous testing/validation and effective deployment of controlso Lean/Six Sigma Green Belt Certified and proficient in use of SAS/SQL, Microsoft Excel and PowerPointo Known for fostering an environment of continuous learning, meaningful measurement and employee development guided by a high level of enthusiasm and a drive to add value

Current workplace

Scott Palmer's current company

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Wells Fargo
Wells Fargo
Executive Director, Customer Experience Data Science and Analytics
Phoenix, AZ, US
Website
wellsfargo.com
Employees
205138
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8 roles

Scott Palmer work experience

A career timeline built from the work history available for this profile.

Executive Director, Customer Experience Data Science And Analytics

Wells Fargo

Phoenix, Az, Us

Senior Vice President - Customer Experience Analytics And Insights Manager

Wells Fargo

San Francisco, California, Us

Vice President - Operations Strategy And Analytics Manager

Wells Fargo Bank

Lead team supporting all aspects of process improvement, reporting/analytics, resource/capacity planning and strategy development and measurement for Unsecured and Secured (real estate and non-real estate) Loan Originations and Fulfillment, Collections and Recovery Operations.

Nov 2009 - Sep 2019

Strategic Planning Manager, Vice President

Jp Morgan Chase - Chase Auto Finance

Manage strategy implementation group responsible for development and execution of collection strategies using workflow and risk segmentation systems.Establish and maintain vendor relationships for production outsourcing and automation strategy enhancement.

Jan 2008 - Oct 2009

Auto Remarketing Strategy Manager, Vice President

Jp Morgan Chase - Chase Auto Finance

Developed risk segmentation based on secondary market performance and vehicle valuation analysis to serve as a basis for remarketing strategy.Launched marketing campaign utilizing creative mailers to increase customer sales, resulting in a reduction of $448M in market value loss.

Jun 2006 - Jan 2008

Collection Strategy Manager

General Electric - Ge Money

Developed and implemented global collection strategy for credit card portfolios including management of analytic resources (US-based and off-shore) to achieve portfolio loss and cost reduction objectives.Improved collection productivity through Chaid analysis and implementation of current technologies resulting in $2.1MM expense savings.Expanded utilities of collection efforts with virtual agent treatments and cross-functional strategies.

Jan 2004 - May 2006

Financial Analyst, Assistant Vice President

Citigroup

New York, New York, Us

Managed credit loss analysis and forecasting for $10B credit card portfolio through collaboration with nationwide risk and finance groups.Administered capacity planning for operations groups and worked to implement and manage these capacity plans for collections businesses across multiple regions.

Jan 2000 - Jan 2004

Collection Account Manager/Mis Analyst

Citigroup

New York, New York, Us

Collaborated with other collection sites to streamline implementation of new systems and procedures.Presented various collection strategies and methodologies to workgroups, and served as systems/call coach for newly hired employees.Coordinate database and program development and coding as part of a project team.

Jan 1995 - Jan 2000
Team & coworkers

Colleagues at Wells Fargo

Other employees you can reach at wellsfargo.com. View company contacts for 205138 employees →

SK Saeyah Kidd-Bania Saeyah Kidd-Bania Colleague at Wells FargoPalmyra, Virginia, United States View → EP Erica Patino Erica Patino Colleague at Wells FargoGreater Phoenix Area, United States View → AH Ann Haynes Ann Haynes Colleague at Wells FargoConcord, North Carolina, United States View → MB Monica Baker Monica Baker Colleague at Wells FargoCharlotte, North Carolina, United States View → SM Sergei Meckem Sergei Meckem Colleague at Wells FargoReno, Nevada, United States View → DA Dipak Agrawal Dipak Agrawal Colleague at Wells FargoBengaluru, Karnataka, India View → JA Joshua Abbre Ribo Joshua Abbre Ribo Colleague at Wells FargoQuezon City, National Capital Region, Philippines View → KB Kara Beacon Kara Beacon Colleague at Wells FargoMinneapolis, Minnesota, United States View → PA Prashanthi A Prashanthi A Colleague at Wells FargoMountain View, California, United States View → RR Rena Romanini Rena Romanini Colleague at Wells FargoNew York, United States View →
2 education records

Scott Palmer education

Master Of Business Administration (Mba), Marketing / International Business

Xavier University

B.S, Information Systems

Northern Kentucky University
FAQ

Frequently asked questions about Scott Palmer

Quick answers generated from the profile data available on this page.

What company does Scott Palmer work for?

Scott Palmer works for Wells Fargo.

What is Scott Palmer's role at Wells Fargo?

Scott Palmer is listed as Executive Director, Customer Experience Data Science and Analytics at Wells Fargo.

Where is Scott Palmer based?

Scott Palmer is based in Phoenix, Arizona, United States while working with Wells Fargo.

What companies has Scott Palmer worked for?

Scott Palmer has worked for Wells Fargo, Wells Fargo Bank, Jp Morgan Chase - Chase Auto Finance, General Electric - Ge Money, and Citigroup.

Who are Scott Palmer's colleagues at Wells Fargo?

Scott Palmer's colleagues at Wells Fargo include Saeyah Kidd-Bania, Erica Patino, Ann Haynes, Monica Baker, and Sergei Meckem.

How can I contact Scott Palmer?

You can use AeroLeads to view verified contact signals for Scott Palmer at Wells Fargo, including work email, phone, and LinkedIn data when available.

What schools did Scott Palmer attend?

Scott Palmer holds Master Of Business Administration (Mba), Marketing / International Business from Xavier University.

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