Manager
Current
Lancom
RPA
Jul 2018 - Present
AeroLeads people directory · profile
Hsin Kai Ho Email & Phone Number
Manager
at
LANcom
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 100%
Current company
LANcom
Role
Manager
Location
Taipei City, Taiwan, Province of China
Who is Hsin Kai Ho? Overview
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Quick answer
Hsin Kai Ho is listed as Manager at LANcom, based in Taipei City, Taiwan, Province of China. AeroLeads shows a matched LinkedIn profile for Hsin Kai Ho.
Hsin Kai Ho previously worked as Deputy Manager at Lancom and Engineering Supervisor at Lancom. Hsin Kai Ho holds Master’S Degree, Department Of Computer Science And Information Engineering from Tamkang University.
Profile bio
About Hsin Kai Ho
- More than 10 years of experience in IT/Telecom industry (IVR Call Flow Design, Unified Communications, CTI, IP Telephony and VoIP) with enterprise voice communication application in UC & CC domain.- Responsibilities in Software Development Life Cycle(SDLC), perform requirement analysis, design, development, and implementation on customer site.- AI Chatbot (FB/LINE) - Nuance ASR / NTE - Design and Implement IVR & CTI Apps & Contact Center Solutions.- Expertise in Avaya Interactive Voice Response (AIR) / Avaya Aura Experience Portal (AAEP) / Nortel Media Processing Server (MPS) / Cisco Unified Contact Center Enterprise (UCCE) / Cisco Unified Contact Center Express (UCCX).- Design Voice Portal / VXML / CCXML based IVR application for inbound call self serve / outbound call dialer and CRM integration for Computer Telephony (CTI).- Solution Architect for Call Center and IP Telephony. - Experienced in call center design, implementation and support for Avaya / Cisco based technologies.- Troubleshooting PSTN lines for error detection.
Listed skills include Telecommunications, Solaris 8/9/10, Red Hat Linux, Microsoft Sql Server, and 14 others.
Current workplace
Hsin Kai Ho's current company
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Lancom
6 roles
Hsin Kai Ho work experience
A career timeline built from the work history available for this profile.
Deputy Manager
Lancom
- Manage & tech support team member- Tech knowledge transfer team member
Engineering Supervisor
- Manage & tech support team member- Tech transfer team member- Development of IVR call flow use Avaya Aura Experience Portal (AAEP) and Cisco Unified Contact Center Enterprise (UCCE) / Cisco Unified Contact Center Express (UCCX).- Design & implement middleware in cross platform, product, system and architecture.- Project implementation 2014 - Wisdom Distribution Services Corp - implement Call center project. 2014 - IKEA - stock query call flow design. 2014 - Molife - integrated of TOBE GPS System call center project. 2014 - Taiwan Sport Lottery - office PBX and call center Implement. 2014 - Far EasTone Telecommunications - enhance IVR logs and report project.
Jul 2013 - Jan 2016
Senior Application Engineer
- Integrate systems of the Web AP, Email IN&Out, SMS and LED wallboard marquees use Socket / XML / Web Service.- Development of IVR call flow use Avaya Aura Experience Portal (AAEP) and Cisco Unified Contact Center Enterprise (UCCE) / Cisco Unified Contact Center Express (UCCX).- Design & implement middleware in cross platform, product, system and architecture.- Project implementation 2013 - ANZ - Banking & Credit Card Call Center Project. 2012 - Mercuries Life Insurance - CTI-CRM integrated of NICE NRX recording system. 2012 - United Bank of Switzerland - design Recording Meeting Service. 2012 - Cigna - develop AVAYA IR call flow / Fax FOD / Avaya CMS LED Wallboard Project. 2011 - Mercuries Life Insurance - design Insurance of IVR Call Flow integrated with IBM Informix database system. 2011 - Far Eastern International Bank - design IVR Conference system. 2011 - SECOM - develop MAMS ( Monitor and Alert Management System ). 2010 - Melaleuca - Develop Cisco UCCX call center system. 2010 - Taiwan Lottery - develop IVR Call Flow and call center softphone wallboard. 2009 - National Health Insurance Administration, Ministry of Heath and Welfare - installation of VoiceLink recording product. 2009 - BNP Paribas Taiwan - develop MAMS ( Monitor and Alert Management System ). 2008 - Loreal Paris - develop IVR Call Flow.
Jan 2008 - Jun 2013
Application Engineer
- Development of IVR call flow use Avaya Interactive Voice Response (AIR) / Nortel Media Processing Server (MPS).- Installation, configuration and administration of the platform ( Avaya / Nortel / Cisco / Telesynergy / WebCall / Fax-in & out / VoIP recording system).- Integrating IVR platform, CTI applications, Agent desktops, Soft phones, Screen pop call data for an agent, statistical data management, reporting and ACD.- Project implementation 2007 - Lotung Poh-Ai Hospital - develop registration and appointment voice service system. 2007 - CHENG HSIN General Hospital - develop registration and appointment voice service system. 2007 - Cathay Pacific Airways - maintain flights call flow voice service system. 2007 - Fubon Financial Holdings - IVR Call Flow design. 2006 - Air Products - maintain the CTI System. 2006 - National Petroleum - Implement PBX / IVR / CTI platform.
Mar 2006 - Dec 2007
System Engineer
- Development and design IVR call flow use Edify Voice Interaction Platform (EVIP) , providing automated voice systems and services in different fields of business processes (Finance, insurance, logistics, manufacturing, health-care).- Project implementation 2006 - Standard Chartered Bank - integrated Text To Speech (TTS) in IVR platform. 2005 - Taiwan Life Insurance - design Edify IVR call flow integrated Nexus CTI system. 2005 - American President Lines - Logistics Tracking System in IVR flow. 2005 - Bank SinoPac - outbound system and design OLAP analysis report.
Apr 2005 - Feb 2006
2 education records
Hsin Kai Ho education
Master’S Degree, Department Of Computer Science And Information Engineering
Bachelor’S Degree, Department Of Information Management
Southern Taiwan University Of Science And Technology
FAQ
Frequently asked questions about Hsin Kai Ho
Quick answers generated from the profile data available on this page.
What company does Hsin Kai Ho work for?
Hsin Kai Ho works for LANcom.
What is Hsin Kai Ho's role at LANcom?
Hsin Kai Ho is listed as Manager at LANcom.
Where is Hsin Kai Ho based?
Hsin Kai Ho is based in Taipei City, Taiwan, Province of China while working with LANcom.
What companies has Hsin Kai Ho worked for?
Hsin Kai Ho has worked for Lancom and Itapps.
How can I contact Hsin Kai Ho?
You can use AeroLeads to view verified contact signals for Hsin Kai Ho at LANcom, including work email, phone, and LinkedIn data when available.
What schools did Hsin Kai Ho attend?
Hsin Kai Ho holds Master’S Degree, Department Of Computer Science And Information Engineering from Tamkang University.
What skills is Hsin Kai Ho known for?
Hsin Kai Ho is listed with skills including Telecommunications, Solaris 8/9/10, Red Hat Linux, Microsoft Sql Server, Oracle Database, Ivr, Telephony, and Javase.
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